Trevor Amey explained each step of the way and so I understood all the reasons for the various tests, he was absolutely amazing! Rita was also amazing, so kind and helpful when measuring for varifocals and choice of glasses. I could not have wished for better service, thank you so much to both of them.

Renee H.
Eastbourne store, 22/01/2026

I was seen promptly on arrival. I had my eyes tested by Veronica. Friendly efficient, answered my questions knowledgeably. Seemed very competent and explained what she was doing at every stage. The dispenser was patient and again explained things well as I tried to balance having a great set of glasses with trying to make economies on the expense. Overall I don't think the experience could have been better

Bryan H.
Bexhill store, 16/01/2026

Very thorough examination with a kind and helpful person. Treated with kindness and respect by all members of staff whom I had dealings with. Can’t suggest any improvements.

Virginia S.
Battle store, 14/01/2026

I had a good clear consultation. Taken through all the tests and steps and discussed options and I felt informed and reassured.

Robin E.
Battle store, 14/01/2026

Mr Patel has being helping me to transition from gas permeable contact lenses to soft lenses so that I can continue to wear contact lenses. He has been so patient, and tried so many different ways to make things work out and has spent over a year coming up with different solutions. My eyesight has posed some difficult problems for him, but he just kept on trying. I feel as though I have been given back the good sight which I thought I had lost. I am so grateful - many, many thanks

Barbara C.
Polegate store, 08/01/2026

Everyone went above and beyond for my eye test. They all stayed late to make sure everything was right. I can't fault anyone at all. I want to sing their praises

Sasha S.
Battle store, 07/01/2026

Veronica was very efficent and thorough, all staff were. New glasses easily selected, the new chairs throughout the whole store are wisely chosen and the most accessible with sides, the right height etc, this helps those with limited mobility, the new flooring, use of space and airy feel is very welcoming.

Colette W.
Bexhill store, 07/01/2026

From my warm reception to leaving with a new set of vsrifocal glasses being prepared for me - courteous, professional and seamless; with thanks to Ryan for the testing and assessment to Tyler for the fitting - thank you. Pat

Patrick L.
Battle store, 07/01/2026

The staff at the reception desk were welcoming attentive, helpful and polite. It was a pleasure to meet Ryan for my first cataract post op eye examination, which went well. I was reassured that the lens has healed nicely. I look forward to my next visit .

Victoria C.
Battle store, 07/01/2026

The optician was freindly, knowledgeable and put me at my ease, douldnt have been better. The receptionist, with dark bob a d glasses. Is always excellent. Thank you all for always being kind and reassuring

Helen Rosina B.
Bexhill store, 03/01/2026

I have no complaints, the service I received was very good, .they were respectful, courteous and patient with me, and friendly. Thank you.

Sally C.
Bexhill store, 03/01/2026

Mr. Patel was so thorough in his examination. I was a bit concerned that the macular degeneration had got worse as I was experiencing occasional blurred vision and had had to miss a hospital appointment as I’ve had other health problems. He was so reassuring. The person who then sorted out all the details for new glasses was also lovely as was the manager. Such a friendly, efficient and caring practice.

Margaret T.
Polegate store, 29/12/2025

I visited the Polegate branch a week before Christmas. Mr Patel was very thorough and took his time explaining what he was doing and answered my questions. I felt reassured after the visit and had a phone call the following day from the opticians to enquire if I needed more help. Excellent service.

Darryl C.
Polegate store, 29/12/2025

I felt very comfortable and welcomed. This was my first experience with your company and it didn’t disappoint, in fact it exceeded my expectations.

Richard C.
Polegate store, 11/12/2025

Brilliant thorough service from Veronica ,She looked after me exceptionally well .and dealt with my ongoing problems with great empathy .She explained everything to me in a kind way .Thankyou

Robert B.
Bexhill store, 10/12/2025

All three members of staff at the Eastbourne branch were professional pleasant polite and attentive I was very impressed

Richard L.
Eastbourne store, 10/12/2025

Ms Cannell was very kind and patient. The tests were very thorough and she showed me the imaging and explained the results. Excellent service.

Mary G.
Eastbourne store, 10/12/2025

I had my post op examination and the optician was very thorough, then I picked some new glasses, Angela the assistant was very very helpful, and she advised me what drops I should take.

Valeria H.
Seaford store, 10/12/2025

Attention to detail was excellent, and I felt very confident with the optician. Also with the way the dispenser helped me decide how to proceed with getting my new prescription - there was no pressure put on me to make a decision straight away.

Christine G.
Battle store, 08/12/2025

Great customer service. From all staff. Eye check was thorough and process was explained well. I had help choosing the right frames and lenses for my new prescription. All staff were so helpful. Great service Thank you

Sarah W.
Seaford store, 03/12/2025

always found the staff helpful and friendly. Mr Patel explained every detail as to what was happening during my test. Rita, who helped me to choose my frames was kind to guide me to the frames that suited me.

Charles C.
Polegate store, 02/12/2025

Stephen is very thorough and explakns eveything clearly and Kelly is always very hellpful and a pleasure to deal with. Thankyou to everyone there.

Peter L.
St Leonards store, 02/12/2025

Dealt with pleasantly and efficiently.

Graham H.
Seaford store, 28/11/2025

All members of staff are very welcoming, helpful and patient, especially when I tried so many different frames and couldn’t decide! I Would highly recommend barracloughs battle.

Heather R.
Battle store, 26/11/2025

Everyone at the Battle store were friendly, professional and helpful. Val was very helpful in helping me choose my new frames by taking pics on my mobile for me ...she was very patient. A very enjoyable experience.

Isabel (Belle) M.
Battle store, 24/11/2025

After a polite welcome and a wait of about 10 minutes I had my eye examination. Mr Iqbal was very professional and competent while explaining things as we progressed. The results were good which made for a successful visit to Barracloughs

Richard C.
Bexhill store, 18/11/2025

Firstly, all of your staff are lovely! The optician I spoke with was charming, funny and very helpful. The lady I spoke with about new lenses was calm, understanding, and I will do as she suggested and get my silhouette pair fitted with new lenses. It's always pleasant to come to your store in Bexhill - Thank you for always providing a professional, friendly and supportive service.

Fiona C.
Bexhill store, 17/11/2025

Victoria was excellent at dispensing my 2 pairs of glasses and the gentleman who carried out my eye test was very thorough and professional

Terence B.
Eastbourne store, 17/11/2025

Qasim Iqbal A very rewarding visit! Many thanks.

Julian S.
Battle store, 17/11/2025

Very professional and friendly service from both the gentleman who carried out my eye test, and the wonderful Victoria who sorted out my new lens, not forgetting the lovely receptionist who greeted me on arrival 😊

Susan B.
Eastbourne store, 17/11/2025

All the staff working at your Polegate branch are fantastic. Friendly professional service. All very knowledgeable. Mr Patel gave exceptional care in ensuring I was happy with my prescriptions of glasses and a couple of weeks later my contact lens. I am very happy and confident in to having eyesight cared for by your team.

Carol R.
Polegate store, 11/11/2025

The whole experience went smoothly and all staff were friendly and helpful. I was particularly impressed with the ophthalmologist, Ritz. She was kind enough to give me some contact lenses so I could see to purchase new frames. Thank you, Ritz.

Sharon G.
Uckfield store, 06/11/2025

Was very happy with the all the staff that I came into contact with. All were helpful and pleasant.

Janet W.
Eastbourne store, 06/11/2025

both the optician and the young lady who helped me choose new glasses were so helpful. Full Marks

Anne S.
Bexhill store, 05/11/2025

I found the optition was very good and explained everything I then found Victoria was excellent with helping me choose the right frames for me etc Overall I found the experience was very good

Keith O.
Eastbourne store, 05/11/2025

My visit went smoothly and questions I asked were answered in an understanding way. Very professional. A varied selection of glasses were offered to me with no pressure to purchase and allowed me to make my own decision on suitability allowing me to ask the questions. Well done staff

Jennifer H.
Bexhill store, 05/11/2025

Very impressed with the service I received. Couldn't have been more thorough and I wouldn't choose any other optician.

Jonathan R.
Eastbourne store, 05/11/2025

I am very happy with the staff, they are all friendly and make me feel relaxed, I would certainly recommend Barracloughs. looking forward to my next visit.

Pauline S.
Polegate store, 05/11/2025

very impressed with your Maharshi Patel who was very helpfull on when finishing with me had a quick look at my wifes eye which had developed haemorrhage putting both us a ease offering my wife further help and advice, I consider this over and above his orignal duty many thanks from us both, ps: just received my new proceedure opp from Spa Medica half an hour ago regards Dave

David M.
Polegate store, 04/11/2025

I have been coming to barracloughs since I was in primary school. I started at Battle and then Bexhill. So I think that shows how happy I am with the service. Ms Panday did my eye test and she was brilliant very understanding about I lipread and made me feel very comfortable. Picking my new glasses was perfect, and myself and the staff were talking about Paddington Bear who was outside when my children wanted pennies to put in. It's nice that you have staff who have been there for long term.

Anntoinette A.
Bexhill store, 04/11/2025

Ryan Barraclough Friendly, professional and knowledgeable service . Ryan was interested in his job and very willing to answer any questions . All in all a very pleasant visit to the opticians enhanced by slightly improved astigmatism and no concern regarding cataracts at this time . Also no pressure to purchase new frames until I feel the need. I came out of the appointment feeling very positive about my vision. Thankyou

Karen T.
Bexhill store, 03/11/2025

All the staff give you their full attention and time to ensure you get through the eye test and selecting glasses in good humour and with professionalism.

Kim U.
Battle store, 03/11/2025

Everyone was so friendly, helpful and informative. Lovely easy experience. Thoroughly recommend.

Laura S.
Battle store, 29/10/2025

Very friendly staff. A thorough examination and good explanation of results. I was happy that I was able to browse the good selection of glasses but didn’t feel any pressure to buy. I was able to take my prescription away with me to consider my options. Very happy.

Caroline N.
Seaford store, 29/10/2025

Qasim was very pleasant and chatty, and made the eye examination an easy and straightforward procedure.

Neil W.
Battle store, 29/10/2025

I'm relieved that I'm being forwarded for s cataract operation. Qasim put my mind at rest about my concerns

Helen P.
Eastbourne store, 27/10/2025

Friendly and accommodating staff. I really appreciated the advice on which frames looked best on me - I have no idea on fashion stuff.

Nicola F.
Battle store, 27/10/2025

Excellent in every respect from the eye test, help with choosing a suitable frame, the initial fitting process. I have another appointment in a couple of weeks time when the finished spectacles are delivered to the store..... can't wait 👍

David B.
Eastbourne store, 27/10/2025

Excrllent speedy visit, good value /result. Mr Tully went out of his way with explanations. Very pleased. Able to apply for my Driving Licence.

Maurice O.
Polegate store, 27/10/2025

Excellent appointment - from start to finish. All staff bright, cheerful and friendly - and very efficient. I constantly recommend Barraclough's to all & sundry - including for any hearing concerns as I believe professional service which include caring for their customers is a first and prior concern ~ and Barraclough's have it !. As long as your staff are continuingly trained to the highest level and treat their clients with care and consideration ~ this doesn't leave any room for improvement !

Anne A.
Battle store, 25/10/2025

Optician was very firiendly and made you feel very relaxed and at ease

Tracy V.
Battle store, 23/10/2025

Excellent visit. All the staff were very warm and friendly and it was a pleasure chatting to them.

Jonathan B.
Eastbourne store, 23/10/2025

I was very impressed with Ritz Cannell, she was very thorough with the way she checked my eyes and to refer me to a Rapid Access Ophthalmology clinic for which I got an appointment 24 hours later

Pete W.
Uckfield store, 23/10/2025

Ray Barraclough was very helpful and informative. Pleasant experience. Thank You

Ian P.
Eastbourne store, 23/10/2025

Both Stephen and Kelly were so professional and helpful. I will recommend to friends.

Linda C.
St Leonards store, 23/10/2025

My eye exam was so thorough, and Mr. Patel really took time and explained everything clearly, which was much appreciated. I was able to choose frames without any pressure, very good choice of quality frames too.

Louise A.
Polegate store, 21/10/2025

What a lovely experience, staff are so friendly and very very friendly. I have never had the level of helpfulness. Staff are a great credit to you and from my experience no improvement needed.

Brian A.
Battle store, 20/10/2025

All of the staff are professional and welcoming. Mr Patel is so professional and knowledgeable I feel very reassured when I see him. An excellent Opticians and everywhere is immaculate. It is also so reassuring that all of the equipment is state of the art. Thank you.

Jackie M.
Polegate store, 20/10/2025

Very thorough eye exam, Trevor patient and really listens to what you say

Alison W.
Eastbourne store, 17/10/2025

The lady who attended to me was fantastc. She explained everything incredibly well, easy to understand and covered everything. Was very impressed and glad I changed to your company. Please thank her for me.

Penelope M.
Bexhill store, 13/10/2025

An excellent level of care and attention from all team members that I interacted with. Thank you.

Julia B.
St Leonards store, 12/10/2025

Ryan, friendly & efficient, as were the ladies on reception. Everyone has always been helpful, whenever I have visited.

Richard Steven W.
Battle store, 09/10/2025

This is the first time I have had my eyes tested at Barraclough and Stiles. I found it to be very thoroug and every effort was made for me to be comfortable as I suffer with a bad back. A lot of friendly advice and care was taken fitting my chosen frames. I will definitely use you again.

Sandra S.
Bexhill store, 07/10/2025

The lady that did my eye test was lovely, she explained everything to me and was very efficient

Angela B.
Battle store, 07/10/2025

I always feel very well looked after and a valued customer whenever I visit Barracloughs.

Elizabeth M.
Polegate store, 07/10/2025

I was seen immediately following an incident with my eye whilst gardening.I received a thorough check and advice .All staff were efficient ,polite and extremely kind .Very pleased and grateful.

Anita F.
Polegate store, 07/10/2025

Excellent service. I needed to book a short notice appointment as I have been having an eye problem that needed prompt checking. Great support from the receptionist at Polegate and very pleasant optician who did all the tests needed.

Loraine G.
Polegate store, 06/10/2025

We had a great visit with your locum optician, who was so friendly, interesting to talk to and made the experience fun.

Henry M.
Battle store, 06/10/2025

All members of staff were very helpful and I was impressed with the speed with which my problem was delt with.

Marion M.
Polegate store, 29/09/2025

Ms Baxter saw that I was wearing a mask, for my own protection, and promptly offered to wear one herself, which I greatly appreciated. She explained everything very well and made the whole check-up relaxed and stress-free, which is actually what I've come to expect from all the staff at Barracloughs - they're all very professional!

Joan F.
Seaford store, 29/09/2025

Completely satisfied. Friendly staff. Clear, honest assessment of my eye situation. I came in fully expecting to need new long distance glasses but told that at best they would only make a marginal improvement. Should have switched back to you sooner

Charles M.
Seaford store, 29/09/2025

Qasim was professional and thorough. I felt greatly reassured after the test and hope to see him again next year. Kate was also very thorough and patient advising me on the type of spectacles I could choose and I shall see her again shortly to make my choice.

Yvonne B.
Polegate store, 29/09/2025

Mr Patel was absolutely brilliant. Friendly, very professional and extremely particular in his testing. He found a problem and directly referred the scan to the top eye man in the area |Mr. Kashani who saw me within two days. Altogether first-class. The 'shop' staff are always friendly, helpful and on top of their jobs. The Polegate branch is outstanding - as I am fond of telling people!

James T.
Polegate store, 26/09/2025

I thought Simran was very professional and thorough in my examination and answered all my questions regarding my eyesight. (And I don't mind that she supports Arsenal rather than Spurs!)

Roger H.
Bexhill store, 26/09/2025

Always a pleasure to step in to the Eastbourne branch to have my eyes tested. It’s a comfort to have my eye health checked out by knowledgeable professionals.

Kathryn (Katie) T.
Eastbourne store, 26/09/2025

Very impressed with my visit, had a good chat with the optometrist and all the other staff members were attentive and listened to questions, excellent

Paul M.
Seaford store, 25/09/2025

i was seen promptly and the Technician discussed my sight and the criteria for driving, after which I passed ther required test and was prescribed frames and lenses for reading and for driving which are very attractive. Chosen expertly by the manageress. A pleasant experience.

Rose I.
Eastbourne store, 25/09/2025

I was very pleased with the friendly approach of the staff particularly the optician Miss Panesar who took time to explain matters relating to my eyes & their condition.

Melvin H.
Bexhill store, 25/09/2025

They were friendly, efficient, professional and really knew what they were doing. I have already recommended them to my family. I will come again.

Shirleyanne R.
Uckfield store, 25/09/2025

Friendly, professional, thorough examination and clear explanation of results. Always made to feel valued as a customer.

Margaret D.
St Leonards store, 25/09/2025

My son is always happy to visit your shop

Maximillian D.
Bexhill store, 25/09/2025

I like Barracloughs especially the eye test which is so thorough. I asked a number of questions and got some very helpful replies. At 72 I feel my eyes are depreciating but felt very much relieved after my visit. Choosing new glasses was another easy exercise as I sampled a number of frames before choosing. A very happy and relaxed experience. Thank you.

Tim M.
Eastbourne store, 23/09/2025

I was kept fully informed of the findings of the examination and given options to consider. This was a thorough and sympathetic examination. Thank you.

Isla S.
Seaford store, 22/09/2025

The lady that checked my contact lenses was very nice, friendly and thorough. Overall my appt was good

Carol T.
Bexhill store, 22/09/2025

The optician was very helpful. If only the GP would be as available!

Paul W.
Battle store, 21/09/2025

Harps did a great job sorting out mr contact lenses and the change in my eye sight. Very happy.

Fiona D.
Battle store, 20/09/2025

Reception ladies are welcoming and friendly and helpful. Optician (Nuleen?) is the same. She explains things really well too.

Andrea H.
Bexhill store, 19/09/2025

Over 60s eye test at 9 am on Friday 18th Sept'25 with Aashni was excellent. She was friendly, professional & understanding of my situation.

Andy G.
Battle store, 19/09/2025

Victoria excellent as always...an asset to the company Trevor efficient, kind and helpful; reassuring In all first class treatment All staff kind and approachable Ty

Jillian R.
Eastbourne store, 19/09/2025

I would like Ms. Pandy to deal with me on my future visits. Very professional, very efficient. I have been coming to Barracloughs since Tony owned it. Always had good service. Wouldn't change thankyou.

Peter M.
Bexhill store, 19/09/2025

Nuleen Panday was personable, thorough in the way she conducted tests and gave feedback. She explained everything and took time to answer questions. I wasn’t rushed through my appointment. Thank you!

Maureen K.
Bexhill store, 17/09/2025

The optometrist explained everything very clearly, I was the given great help and advice in choosing suitable frames and lenses. The customer service is excellent

Denise C.
Battle store, 17/09/2025

Very nice welcome by practice manager on arrival for appointment with Ryan Barraclough. No waiting or hanging around. This business is focused on providing value to customer.

Philip W.
Battle store, 17/09/2025

Everyone who works at the Battle shop is very friendly & helpful, from the lady that you speak to when you first make contact to the optician Ryan. I was concerned about an issue with my eyes so Ryan did a very thorough check & put my mind at rest. It was a very pleasurable experience & I would thoroughly recommend.

Lynda L.
Battle store, 17/09/2025

Friendly and helpful staff. The optician explained everything about the eye scan and answered all my questions.

Paul C.
Polegate store, 16/09/2025

Excellent service from everyone . I was impressed with the skill and kindness of the optician. The care he took was impressive and I liked the way he told me everything he was going to do, and why he was doing it. The eye warming pack has been useful , and soothing. I especially like the oil capsules . My eyes felt better with them. The drops not so good as I have very arthritic fingers Nd I cannot squeeze hard enough to get them out. I dialled 111 today and went to the hospital where I was given antibiotic eyedrops and a course of medicine. Thank you once again , for the kindness at the reception, and very great care and skill from the optician

Anne J.
Eastbourne store, 15/09/2025

I was especially impressed with Ollie. He thoroughly explained what he was doing, why, and what the results of the eye tests meant. He was polite and patient throughout and put no pressure on me to go for expensive options to improve my eyesight (unlike other opticians I have previously used).

Elizabeth Ann O.
Polegate store, 15/09/2025

All the staff are very professional & friendly making you feel totally at ease , Sophia & Claire are brilliant. Maharshi is marvellous, nothing is too much trouble he spends time explaining everything, very kind. I couldnt possibly go anywhere else for my eye check ups etc, they are by far the best !! I would always recommend them to friends & family.

Diane F.
Polegate store, 15/09/2025

Friendly staff and the optician ( Oscar ) was very thorough and good at explaining things to me : thank you !

Jaideep J.
Polegate store, 14/09/2025

All staff are always very helpful.Stephen with my Eye Test,Mel with sorting out my Glasses and Julie & Sam on reception are always very helpful.

John A.
Bexhill store, 14/09/2025

I've been coming to Barracloughs for several years now and have always found any member of staff I've encountered to be helpful, friendly and professional. As far as improvement ...just carry on as you have.

Jean S.
St Leonards store, 13/09/2025

Harpreet and Melanie were calm, professional, thorough, and not rushed. A very happy experience. Thank you.

Cathy L.
Bexhill store, 12/09/2025

Thought my appointment with Ms.Nuleen Panday on Monday at Bexhill branch was excellent She was extremely thorough in the examination and explained everything in terms i could understand, more so than any optometrist/optician i have ever had a consultation with 10 out of 10

Antoinette C.
Bexhill store, 10/09/2025

Nuleen was very good, efficient, kind and explained easily what tests were to be undertaken. The lady who carried out the fitting was good and helped one choose a suitable pair of glasses, the pair chosen just fitted my requirements very well, Thank you, for a pleasant experience.

Stephen D.
Bexhill store, 08/09/2025

My optometrist was Trevor he was so patient and thorough explaining everything and making sure I was happy with the result 😊 Gwiliym helped me choose suitable frames and made doubly sure that all measurements were correct and even made some adjustments to my current spectacles. Excellent service and a good range of frames 😀

Christine M.
Eastbourne store, 08/09/2025

What a lovely warm welcome ehen you arrive. Staff are never too busy to interact, advise, accommodate.

Ann L.
St Leonards store, 08/09/2025

I was given a very prompt appointment by Claire on Saturday 6th September with a red eye. On Saturday the receptionist and the other lady there welcomed me and I saw Mr Patel who was absolutely marvellous explaining everything clearly and giving me a really thorough check. He is seeing me again next Saturday to check again and to see how the eye is doing. I could not wish for better care and am so grateful to all of the Staff for being so caring and kind. The equipment is first class and I am so very fortunate to be looked after by Mr Patel, I have every confidence in him. Thank you so much.

Jackie M.
Polegate store, 08/09/2025

Every member of staff was helpful and pleasant.

Sylvia H.
Uckfield store, 05/09/2025

The gentleman who tested my eyes was excellent and gave me confidence about my eyesight. I am now happy driving for the next few years!

Valerie W.
Battle store, 05/09/2025

Very well looked after, myself and my Son & Daughter. staff very professional, Stephen and Kelly absolutely brilliant lovely people at St.Leonard's-on-sea branch and everyone else there but dont know all there names. Thank ypu so much

Ava W.
St Leonards store, 04/09/2025

I didn't get the name of the lady who tested my eyes after having a cararact 5 months ago at Spa Medica. However I felt that she gave my eyes a thotough test. She took the time to listen to the problem that I had with fliud on the retina after the op. I felt confident with her level of expertise.

Susan T.
Battle store, 03/09/2025

Avril on reception as always so very helpful, professional and kind. Nuleen the optician very professional, she explained everything with patience and a sense of humour.

Susan R.
Bexhill store, 03/09/2025

Lucia Baxter was incredibly thorough and her idea for sending the scan to the hospital has brought my appointment forward by 7 weeks! Thank you!

Robert A.
Uckfield store, 03/09/2025

Mr Patel was as usual extremely thorough , kind, and detailed in his explanation of findings. Thank you.

Robert T.
Polegate store, 03/09/2025

Sorry don't remember the name of the young man who carried out my eye test but he was very professional but also friendly.

Susan B.
Polegate store, 03/09/2025

Very helpful charming staff, felt I was being dealt with in a very professional and expert manor. Very happy to recommend to others.

Keith D.
Battle store, 03/09/2025

From the warm welcome from the receptionist to the comprehensive eye test through to the advice on prices - all was great

Sandra M.
St Leonards store, 03/09/2025

All members of staff have been excellent. Friendly, Patient and understanding

Carol W.
Polegate store, 27/08/2025

Lucy Baxter performed my tests in a most informative and professional manner, making me feel calm and unstressed.

Joseph C.
Uckfield store, 27/08/2025

All Staff were very friendly and professional and helpful with glass selection did not push for the most expensive, just what really suited me. Very happy to recommend.

Gaye P.
Bexhill store, 27/08/2025

All the staff at Polegate on Saturday were so helpful and I would definitely recommend Mr Patel to any of my friends and family.

Jane T.
Polegate store, 26/08/2025

No improvement necessary the whole team are so nice and friendly and very professional Mr Patel is the best optician I have had for a long time

Christine W.
Polegate store, 26/08/2025

I’ve been going to the Seaford branch for many years now and they are always friendly and helpful and Lola, the Receptionist knows what I need before I do!

Patrice M.
Seaford store, 26/08/2025

Mr Patel was excellent in his efficiency and reassurance as always. Receptionist and glasses technician also very pleasant Many thanks and kind regards

Cherry S.
Polegate store, 26/08/2025

As always the service was professional, courteous and covered everything in detail. Trevor was very efficient and explained all the smaller details where applicable. I had a combined contact lens follow up and regular sight test so had a lot to cover but felt at all times that I wasn't being rushed or given half measures. I would always recommend Barraclough for anything to do with sight or hearing.

Jeremy M.
Eastbourne store, 26/08/2025

You are so Helpful and I'm so pleased that you are so helpful in every way Bless you all Thank so much Glenys

Glenys S.
Seaford store, 26/08/2025

Tripped at home on Sunday on getting up found I had trodden om my glasses twice twisting sevrely the metal frames and arms hinge pivots. phoned Barracloughs Polegate on Monday who managed to fit me in late on Monday afternoon for an eyetest and check, prior to me thinking new spec's. Met by Gwillem on arrival and gave him twisted spec's with a flippant comment "an exercise for you" Went and had my eyetest with Sim who has a very pleasant manner to be advised that I was being refered forward for Cataract surgery. On leaving the room Gwillem approached from his repair shop and presented me with my straightened, good as new, I gave him many thanks, I could'nt believe he had managed to straigten my glasses How's that for service from Polegate's top Optician's' Next chapter to folloew re: Cataract surgery' I still cannnot believe it! Regards a very grateful DAVE

David M.
Polegate store, 18/08/2025

All members of staff at Polegate were excellent

Leon A.
Polegate store, 16/08/2025

Ryan, the optometrist, was excellent.

Mandy S.
St Leonards store, 15/08/2025

Both of your staff were very professional and helpful and infomatve whist checking eyes and fitting up with replacement glasses

Dennis C.
Seaford store, 15/08/2025

From the minute that I arrived for my appointment, both the receptionist and the lady who tested the current level of my sight, welcomed me and made me feel 'important' as a client. The tests were explained to me so that I understood them. I was very pleasantly surprised that there was no charge! The gentleman conducted his telephone conversation at a level that did not 'take over'!

Brenda B.
Seaford store, 15/08/2025

Aashni Amin. excellent service by Aashni

Joanne F.
Battle store, 15/08/2025

I have been going to Barracloughs for many years and I always feel comfortable there, whether I’m having my eyes tested, or if I’m choosing new specs. I saw Gwylm today and he helped me pick a really nice pair of glasses. Well, I hope we chose a good pair! I think everyone at this particular branch is lovely. They’ve had a few changes over the years but they always seem to pick nice people. Avril also warrants a mention - she’s really lovely.

Sonja B.
Battle store, 15/08/2025

I have always felt that the staff are friendly and proffesional and give good advice.I have always been pleased with my specs, and appreciate the scans and health advice. I beenwith you since 1988

Fiona S.
Seaford store, 15/08/2025

Excellent service from ALL three staff, tester, Reception and Gwillam (sorry but I'm sure I've misspelt his name - in any event, I can't remember names anyway!)

Antony C.
Polegate store, 15/08/2025

all members of your staff were very welcoming and helpful and very efficient as they have been all the years I have had my eyes checked by your company .Thankyou

Joan S.
Polegate store, 12/08/2025

All staff were polite and attentive. Victoria was helpful in assisting me to choose new sunglasses.

Janet M.
Eastbourne store, 11/08/2025

Lovely appointment and very patient with all of Max's questions!

Max M.
Battle store, 11/08/2025

Having a disability and unable to stand or walk it was necessary for me to remain on my small mobility scooter. All the staff at Bexhill were very helpful and made provision for me to gain access into the testing room with the optician Nuleen. Nuleen was very patient and friendly and I didn’t feel at all stressed, like I did when I went to a well known chemists optician. Thank you to the staff at Bexhill. The customer service for me was superb. Well done.

Raymond S.
Bexhill store, 11/08/2025

Trevor the optician was very good at explaining everything to me. And Vicki the young lady who helped me choose my new glasses.

Jean S.
Eastbourne store, 11/08/2025

Everyone I met was extremely courteous and pleasant. There is a good team operation working. I have been coming to Barracloughs in Battle for several decades and have never felt more at home.

John S.
Battle store, 06/08/2025

From the moment I signed in I was treated in a very caring way. All the staff were very friendly. My check up went well and i was given a thorough explanation of all the screens. I was also very impressed with refurbishments.

Margaret P.
Bexhill store, 05/08/2025

Great service from everyone. It feels like a team effort.

Kathryn G.
Bexhill store, 05/08/2025

everything you could ask for in care and attention. Very professional.

Lynn M.
Bexhill store, 05/08/2025

I attended you store in Besxill can I say it’s the most thorough eye test I have had since being with you they are extremely pleasant and helpful the optromatist is great she explains everything to me and has a lovely manner. I’m really lucky to have found this company.

Susan Jane W.
Bexhill store, 04/08/2025

From greeting to eye testing and finally choosing my new spectacles my experience was pleasant and professional.

John K.
Bexhill store, 04/08/2025

Sorry not sure on any names, but my visit was Saturday 2nd August, optician was lovely and friendly and the 2 ladies at reception who helped my choose my new glasses were so helpful and patient! Thank you.

Judi G.
Battle store, 04/08/2025

They always make you feel relaxed and happy and comfortable I have been a costumer since I was a child and I’ve always been happy with my service I get from the staff

Matthew S.
Battle store, 04/08/2025

My appointment was with Trevor and as always he gave excellent advice and explanation to improve my vision and the options available to me.

Sharon S.
Eastbourne store, 03/08/2025

Issy's visit was a lovely experience, the optician (sorry, we don't know her name) was super, very kind and thorough. She was seen immediately we arrived and everyone was very kind and professional. I would definitely recommend Barracloughs in Battle.

Isabelle F.
Battle store, 30/07/2025

My entire Barraclough experience was all good. Very professional and friendly.

Ursula P.
Battle store, 30/07/2025

On arrival the receptionist was friendly and welcoming. Optician seemed to have time to listen and understand my concerns. He was quite thorough and explained the findings of his examination.

Ajaib B.
Polegate store, 29/07/2025

I always feel that I get a great service from the polegate team

Helen A.
Polegate store, 29/07/2025

Whenever visiting Barraclough's, you are made to feel that you are a valued customer. Nothing is ever too much trouble no matter which member of staff is assisting you. Having used Barraclough for many year the level of service has always been excellent.

Nicola S.
Eastbourne store, 29/07/2025

Excellent and patient help given by Kathryn and Avril with choosing new specs. Very thorough eye check by Laki addressing my concerns - and she spoke clearly so although I am very deaf I could hear her.

Gillian T.
Battle store, 23/07/2025

Very knowledgeable and friendly staff. Questions I raised regarding my eyesight were explained very clearly.

Sandra B.
Battle store, 23/07/2025

Kate is super and range os spectacles is really good I don’t think you could improve on anything

Barby D.
Bexhill store, 22/07/2025

Nuleen was great especially with my autism and all staff was very friendly, really helpful for me and a great experience all round

Jessica D.
Bexhill store, 21/07/2025

Sophie was brilliant at helping me choose my new glasses. Mr Patel was great at explaining my eye sight during the examination.

Jane H.
Polegate store, 21/07/2025

The young lady who took the eyesight appointment really cared for you. The lady who helped me pick some new lenses was very helpful. There was no rushing the process with both ladies. Thank you.

Kenneth D.
Bexhill store, 18/07/2025

The optician was the best I’ve ever had - she was kind and informative.

Brenda L.
Bexhill store, 18/07/2025

Great service, super staff, excellent optician...who could ask for more used this firm for over 30 years .

Ann B.
Bexhill store, 15/07/2025

Mr Amey, his usual credible consultation, makes me feel confident in his care. didn't have need for other staff at this time, but pleasant as always, especially Sam; always cheery and welcoming

Pauline C.
Eastbourne store, 15/07/2025

All staff here are brilliant , I use to dread taking my boys to appointments like this as many other optisions haven’t been so understanding regarding how my children are. The gentleman who tests the kids eyes is professional , interacts with the children well and just allows them to be themself’s. The receptionist is always welcoming and the staff who are around are also pleasant and welcoming.

Louie S.
Eastbourne store, 15/07/2025

Really efficient and helpful eye test and diapensary. Especially for someone whondoesnt like glasses!

Nina C.
St Leonards store, 15/07/2025

As always we were impressed with the service we received by Barracloughs. From making appointment to eye examination all on time and expertly carried out.

Paul S.
Eastbourne store, 14/07/2025

All the staff at Barracloughs Uckfield are extremely helpful, friendly and efficient. Amanda on reception is always a great help to me and Lucia Baxter is really nice and also thorough with my eye tests and any help I require with my eyes, lenses or glasses.

Jennifer T.
Uckfield store, 13/07/2025

Had a very thorough eye examination after my cataract surgery. Felt that everything was checked and options were discussed. I feel very comfortable with this optician.

Phillip P.
Uckfield store, 09/07/2025

Very helpful in choosing my spectacles and explaining everything to me. Great aftercare from the team in Bexhill.

Marlo B.
Bexhill store, 08/07/2025

Everyone is so professional and helpful, never feel rushed into making a decision, very knowledgable and such a welcoming place. I’m so impressed by the facilities and the fabulous range of eyewear.

Nicola A.
Bexhill store, 08/07/2025

A very relaxing experience with your friendly staff. Nothing really to add as each procedure was fully explained as the eye test proceeded.

Peter J.
Battle store, 27/06/2025

Your staff @ battle branch are always so lovely & accommodating, I have just recently had my appointment and from start to finish I felt in safe hands There advice in regards to my glasses made me feel very comfortable in my choice

Nicola J.
Battle store, 26/06/2025

Lovely staff helpful as usual mr Patel always on the ball with good advice thank you

Yvonne B.
Polegate store, 26/06/2025

Everyone at the Bexhill branch has a wonderful helpful and friendly manner.

Janet T.
Bexhill store, 26/06/2025

Mr Patel is excellent. Explained everything clearly. Was very professional

Sandra G.
Polegate store, 25/06/2025

My appointment was on time. Everyone was friendly and thorough all in all aGood experience.

Martin J.
Bexhill store, 25/06/2025

Everyone is so helpful and polite. It's always a delightful experience to visit you.

Rosemary R.
Battle store, 25/06/2025

From the moment I walked in a very nervous anxious parent. Mia Greeted me and made me feel so relaxed very warm friendly and caring approach fantastic customer service. Stephen do my daughters test and was absolutely brilliant again so calm and very good customer service absolutely brilliant staff in the Silverhill branch. I will highly recommend people to this company absolutely amazing thank you to you all.

Alyssia S.
St Leonards store, 25/06/2025

Everyone was very friendly and the receptionist apologised for keeping me waiting when the previous customer was a little late. Qasim was especially good and we had quite a chat about various issues, which made me feel very comfortable.

John B.
Battle store, 25/06/2025

Everyone in the shop were extremely professional and helpful. I have worn glasses for nearly 60 years and it was the most comprehensive eye test I have ever had. The consultant who help me select my new frames was very diligent in checking that they would be suitable. I have already recommended you to a friend.

Jacqueline F.
Bexhill store, 25/06/2025

The staff on my arrival were very welcoming and made me feel comfortable. My appointment was on time and Mr Patel was his usual thorough self, explaining everything in detail as we went along. He showed me the images that he had taken and explaining in detail what the images were showing. All in all, a very thorough eye examination. Mr Patel is a gentleman who treats me as a human being,

Alan C.
Polegate store, 25/06/2025

All staff present were warm and friendly. Mr. Patel, the optometrist, took time to explain everything and was warm and welcoming. They're always very good with my son who has ASD. Which is why I have been going to this opticians for 13 years and have always taken my children there. My parents and sister also attend.

Kirsty C.
Polegate store, 25/06/2025

Katherine welcomed me to my appointment. Qasim was helpful and knowledgeable . I look forward to my new glasses.

Johann B.
Battle store, 25/06/2025

Everyone is helpful, professional and friendly. There is absolutely nothing you could do to improve.

Penelope B.
Polegate store, 20/06/2025

The optician was friendly, professional and very helpful. She explained what i had been doing wrong for at least twenty years and i should have been told before so a big thank you. The receptionist who dealt with me was also extremely helpful and the staff are always friendly which is lovely.

Helen Rosina B.
Bexhill store, 16/06/2025

My apologies as I do not recall the names but the optician I saw was the best I have ever seen. I loved how he took the time to explain things to me at a level of detail that I appreciate. Incredibly friendly and very professional. Then on my way out as I browsed frames I had the loveliest of interactions with another member of staff. What a great team!

Sarah T.
Battle store, 12/06/2025

Amazingly customer service :)

Aileen S.
Bexhill store, 09/06/2025

The receptionists, the optician, and the dispensing optician were all very friendly and very professional on all my visits: when I made the appointment, when I attended for an eye test, and during the follow-up visits for buying a new pair of specs.

Richard M.
Seaford store, 07/06/2025

I was delighted with the eye test with Mr, Qasim Iqbal. He was very pleasant reassuring and thorough

Audrey F.
Battle store, 07/06/2025

Your new lady optician is brilliant!

Noah S.
Battle store, 04/06/2025

A Magical Experience from KATE!

David A.
Bexhill store, 04/06/2025

All members of staff who have assisted me were friendly, helpful and professional. I have confidence in my usual optician Mr Patel and Guillaume who dispenses my prescription often with helpful advice and suggestions.

Jacqueline S.
Polegate store, 04/06/2025

Miss lakmiga Murugsthas was excellent and very professional.

Ahmed G.
Eastbourne store, 04/06/2025

You do not have to do anything you’re great as you are

Pamela T.
Polegate store, 03/06/2025

As always it was a good experience from beginning to end. Friendly welcome and consultants that make you feel at ease, answer questions and are never pushy. I’m always happy to recommend you.

Wendy S.
Bexhill store, 03/06/2025

Came here for the rirat time as my optician retired on the recommendation of my wife who has used this company since she was 8 yrs old. I found everyone friendly and professional. The newly refurbished premises was inviting and friendly. I*m not sure what could be done to improve things.

Youngs K.
Bexhill store, 03/06/2025

Mr Patel, spot on and very thorough, fills you confidence all staff are welcoming. High recommend a trustworthy.

Norman H.
Polegate store, 01/06/2025

Staff were friendly and helpful. My Trevor Amey,who was examining my eyes,to do a post-op cataract surgery report for the hospital,was helpful and thorough.Listened to my questions,and explained matters to me.

Michael K.
Eastbourne store, 30/05/2025

Very enjoyable experience. Ryan was cheerful and friendly and did a great job with the eye examination.

Gary W.
Battle store, 15/05/2025

Osca gave me a very thorough eye examination and suggested I used a heated eye mask and I'm pleased to say it has definitely helped Thank you very much

Valerie M.
Polegate store, 15/05/2025

They were all helpful, polite and efficient. .

Brian M.
St Leonards store, 14/05/2025

I was very happy with the optician who looked after me. It was HELPFUL ! THANKS

Ida N.
Battle store, 14/05/2025

Staff are curtious patient and friendly and have time for you, you are not just a number like a very big high street optician treats you. Excellent contact lense assement, thank you.

Chris B.
Polegate store, 14/05/2025

When I rang for the appointment and my treatrment in your clinic everyone was very pleasant and helpful. Bexhill hospital rang with a cancellation on Monday and I had my right eye scanned. Thank you

Margaret W.
Battle store, 13/05/2025

My eye test was carried out by Mr Patel at the Polegate branch. He is always very thorough and has a quiet, calm and friendly manner. He explains what he is doing and why and always listens to concerns and answers questions in a way that is easy to understand.

Catherine S.
Polegate store, 13/05/2025

All 3 staff members each went way beyond of what I would have expected. From cleaning my old glasses so they looked new, even tightening the little screws on the frame, to a very friendly, professional and thorough eye check that left no stone unturned, and last but not least,a helpful and patient assistant guiding me to the right frames and lense options. In a nutshell, I have never experienced this level of care and professionalism. Thanks so much!!

Martin R.
Battle store, 12/05/2025

All the staff were extremely helpful from the making of the appointment to my sight test. Time was taken during the test and was impressed with the service I received. This was my first visit and I would certainly recommend the practice in the future.

Judi B.
Eastbourne store, 07/05/2025

A very positive experience. It was easy to make an appointment, the receptionist was helpful & friendly. The optician was very knowledgeable, informative, professional & friendly. Thank you, this was my first time at Barracloughs & I will definitely be using the service in future.

Nicola S.
Battle store, 04/05/2025

Easy to make appointment; friendly and efficient staff; thorough eye-care procedure; lots of useful support when choosing new frames.

Andrew B.
Uckfield store, 25/04/2025

Everything and everyone on this particular day were fantastic. I don't remember names- Sorry! I'd never met any of the people who looked after me this time before- New (to me) receptionist, opthamologist and the person who helped me choose my glasses. Opthamologist was a young woman who'd come over to Seaford from the Bexhill practise. She was so enthusiastic and warm and relaxed and friendly. It was the best opticians experience I've ever had in all my years. Likewise, the receptionist and person who fitted and helped me choose glasses. All young, bright women. They all seemed to be enjoying their work. Fabulous!

Wendy H.
Seaford store, 23/04/2025

All the people in the shop are welcoming , helpful and fun . Mr Stephen Fowles is excellent. Kind , patient and exceptionally clever . I trust him implicitly, and respect his professionalism. I look forward to my appointments !

Jenny H.
St Leonards store, 23/04/2025

In seventy years of visiting Opticians' yesterday was a positive highlight. Both the OO & DO were very thorough and gave an exemplary performance

Geoffrey P.
Battle store, 23/04/2025

Enjpyaable and fun experience with all the new equipment thank you.

Heather M.
Uckfield store, 23/04/2025

Really impressed with the professionalism of the optometrist . No need for improvement.. x

Ian R.
St Leonards store, 23/04/2025

The optometrist was brilliant with Harry. He was friendly and made everything very clear and child friendly.

Harry A.
Battle store, 23/04/2025

I would like to say a big thank you to Oscar for your detailed eye examination and referring me to the eye clinic. They were able to see me the next day and after another extensive eye exam the ophthalmologist agreed with your diagnosis that it was old damage that had healed itself. They advised to watch and wait but did not anticipate anything acute to happen imminently. I’m so grateful for your advice, reassurance and seeking a second opinion on my behalf. 😀

Sharon K.
Polegate store, 07/04/2025

Wonderful from beginning to end, your staff are first class, the optician very thorough and spelt everything out for me. A credit to the company.

Peter T.
Polegate store, 07/04/2025

I was quite happy with my visit. I thought the lady dealing with me was very efficient and thorough. Thank you.

Peter H.
Bexhill store, 07/04/2025

Helpful staff Mr Fowles took a lot of time examining my eyes and he was patient He examined finding thoroughly I felt comfortable telling him my problems Very nice and thanks

Pratibha M.
St Leonards store, 07/04/2025

The lady was very friendly extremely thorough on my examination and explained things simply and clearly...

Andrew F.
Bexhill store, 07/04/2025

My experience of having a sight test was very positive. I found the optician was very friendly, efficient and helpful. No improvements needed!

Christine B.
Bexhill store, 07/04/2025

All members of the staff were great, for the moment I booked the appointment. The opticians were great with my 5 years old son, calm him down and provide the beat services.

Alexander F.
Seaford store, 05/04/2025

I was offered an appointment on the same day, as I was concerned that I had a problem with my right eye.The optometrist carried out thorough examinations, even asking a colleague to confirm her diagnosis. Her explanation of my problem was explained to me clearly and reassuringly , and I was told that I could go back again if I still had concerns at a later date.

Margaret P.
Bexhill store, 05/04/2025

Very professional and friendly service from everyone. Would definitely recommend them above national brands on the High Street

Glen D.
Uckfield store, 01/04/2025

Wonderful service from all the staff who were friendly, patient and very professional.

Richard H.
Battle store, 31/03/2025

The gentleman who did my eye exam was very professional, and thorough, explaining each part of the exam. He answered all my questions, and imparted confidence in the process. The reception staff were very friendly and helpful as well.

Sally H.
Bexhill store, 28/03/2025

Very thorough eye test. Great service whilst picking new glasses despite saying nope to choices and ending up buying complete opposite of what I said I wanted! So no hope really. Very patient staff. Knowledgable. Friendly and professional.

Linda C.
Bexhill store, 28/03/2025

The lady who tested my eyes - optometrist and the Polish receptionist and the girl who talked me through the prices etc. she had blondish hair in a bun and beautiful fingernails. They were all very pleasant

Melanie S.
Uckfield store, 28/03/2025

Having had my previous optician for a number of years I was very apprehensive seeing someone else. However Muhammad Cassim was very professional and answered all my questions and I felt very at ease. My eye sight hadn’t changed much so didn’t try to sell me new glasses that I didn’t need. Gave me some good advice about sun glasses.

Georgina T.
Battle store, 28/03/2025

The staff at Barracloughs are always very pleasant and helpful. I recently had my annual check up with Ms Panday who is very professional and helpful.

Jill Y.
Bexhill store, 26/03/2025

All members of staff were really kind and helpful and made me feel very welcome and comfortable. Perfect Polegate!

Janet M.
Polegate store, 25/03/2025

Excellent consultation with Mr. Patel and afterwards with Sophie who helped me choose some new frames. Receptionist Claire very polite and respectful. A very enjoyable visit overall.

Sandra F.
Polegate store, 25/03/2025

I was very impressed with the care that I received when I walked into the Battle branch. Everyone couldn’t have been more helpful.

Pamela W.
Battle store, 25/03/2025

As always, I received excellent service and I look forward to receiving my new glasses

Leslie D.
Battle store, 17/03/2025

Nothing your staff were all doing there jobs Perfect & frendlly and made me welcome

Ernie G.
Bexhill store, 16/03/2025

I’m Always treated like an individual and I matter, not brushed off like staff want to get on with next customer. I was a bit late, I phoned ahead not realising it was Polegate branch, but they passed message on to Eastbourne branch which I was grateful for. From the eye examination having my eye health explained to the helping of choosing new spectacles. It was was a pleasurable experience, Victorian and Optician (sorry his name has slipped my mind) were fantastic.

Belinda G.
Eastbourne store, 15/03/2025

Mr puri explained everything to me in a very clear and professional way, taking time to ensure that i fully understood all the ramifications of surgery. For ehich i thank him. Everything about the visit was of the very highest professional standard, reflected a caring approach to your clients Thank you Mr puri will be missed when he finally departs

Andre P.
Battle store, 14/03/2025

The optician was friendly, relatable and was able to explain and discuss my eyes in a way that I understood. I had an issue and she made me feel at ease.

Rebecca W.
Bexhill store, 14/03/2025

I feel completely happy with all aspects of my visit this week and am totally satisfied with the outcome. Thank you for looking after me so well.

Elizabeth G.
Bexhill store, 14/03/2025

I was very happy with the whole experience. The lady optician was excellent and easy to talk to. She explained everything thoroughly. I do not think from my experience that there was anything for improvement.

Daphne W.
Bexhill store, 13/03/2025

Excellent service,Trevor explained everything very well. Shall be back in the next week to choose new frames.

Gillian G.
Eastbourne store, 07/03/2025

The staff who dealt with me were excellent

Richard S.
St Leonards store, 07/03/2025

A thorough eye test by Stephen thank you. Customer service was excellent. Appointment time kept to. Overall impressive. Pat

Patricia M.
Bexhill store, 06/03/2025

On Tuesday 4th I dealt with Arron and later Victoria. As ever, they were quietly professional, knowledgable, informative, and agreeable.

David P.
Eastbourne store, 06/03/2025

Mr Fowles , receptionist and Kelly were so welcoming and supportive. Couldn’t ask for a better service.

Tracy L.
St Leonards store, 05/03/2025

Everyone was very kind and supportive. I could not fault my experience during my stay there.

Derek R.
Eastbourne store, 05/03/2025

Everyone was so friendly and helpful and being disabled that makes life much easier for me

Carol M.
Polegate store, 01/03/2025

Mr Puri explained everything very clearly and gave excellent advice. Best optometrist so far. I was also happy with the advice about the spectacle frames, but I don not remember the gentleman’s name.

Christina G.
Battle store, 28/02/2025

You staff are always friendly, courteous and nothing is too much trouble.

Isobel L.
Eastbourne store, 28/02/2025

All the staff were helpful and polite. 10/10 all round.

Christine R.
Bexhill store, 26/02/2025

Having a mobility problem I was very pleased with the help given to me.

Raymond S.
Bexhill store, 26/02/2025

The whole thing went well from booking onwards. The session with Amanda was very good and particularly thorough. Very refreshing. Charlene was also very professional. Friendly but to the point. Well done everyone!

Christopher B.
Battle store, 26/02/2025

I was very impressed by Nuleen Panday. She was thorough and answered all my questions.

Susan D.
Bexhill store, 26/02/2025

Just keep doing what you are doing. Your doing it very well.

Alan C.
Uckfield store, 20/02/2025

Reception staff are always very friendly and welcoming, frequently going above and beyond, for example letting me in out of the cold to await my appointment, even before opening hours. (I usually try to book my appointments for first thing in the morning, so have often been waiting outside prior to opening, but staff are always kind and thoughtful enough to offer me entry and an indoor seat to await my booked time.) Optician Stephen (this last appointment) was also very warm and welcoming. His manner was professional, attentive and kind. His instructions very clear. Thank you Barracloughs always for a great experience.

Jo W.
Bexhill store, 20/02/2025

The optician was really child friendly and got to know Nate during the appointment. She was able to give him clear instructions and repeat things if he didn’t understand. She also gave him stickers after and took a minute to explore his interests. Melanie was also fabulous after checking in with Nate and making him feel comfortable.

Nate M.
Bexhill store, 19/02/2025

Very thorough eye test and very nice optician who was happy to answer all my questions about eyes 😊

Jonathan R.
Polegate store, 19/02/2025

Trevor and Sam were very professional and made me feel at ease. They couldn’t do anything more to improve.

Denise E.
Eastbourne store, 19/02/2025

Claire on the front desk was welcoming and efficient, she put as at ease and was great with the kids. Mr Patel was excellent - gentle, calm, explained everything along the way, answered all our questions, gave sensible advice. Really pleased and hoping we see him for our next sight tests. Thank you!

Charlie N.
Polegate store, 19/02/2025

My visit was very satisfactory in every respect, and I would pick out two members of your team, Nuleen Panday my optician for the visit who let none of my problems worry her and had the "patience of Job" despite the times she had to repeat things, and the other lady who took me through the selection and fitting of the new frame. I am sorry I cannot remember her name, but she also was excellent and left me feeling very well treated. as did the receptionist and other staff. I see no way of improving on my visit.

Percy R.
Seaford store, 19/02/2025

Everyone from start to finish was super polite. The optician (Mr Maharshi Patel) is extremely kind, patient and always willing to answer any questions you have. Always feels like your in safe hands coming here and I would not wish to change my opticians based on that.

Annmarie R.
Polegate store, 19/02/2025

Great service from all. Looking forward to my new glasses

Peter D.
Seaford store, 16/02/2025

The staff were friendly and knowledgeable would recommend To anyone Ten out of Ten

Trevor F.
Eastbourne store, 16/02/2025

A Magical Experience by everyone!

David A.
Bexhill store, 12/02/2025

Appointment with Ritz was great. Very personable and clear, spending time to explain some issues for me. Always a pleasure to visit Barracloughs!

Sally A.
Eastbourne store, 11/02/2025

All the staff involved in the appointment were great. The team were very knowledgeable and provided a high level of customer service. Thank you.

Garry E.
Bexhill store, 10/02/2025

The members of the Battle shop are always pleasant and very helpful

Clive Y.
Battle store, 08/02/2025

The reception staff were v welcoming and the optometrist was so professional and helpful and explained everything so well. I really enjoyed the visit! Thank you

Joanne N.
Battle store, 07/02/2025

I was given a friendly welcome and then saw an optician new to me, Asim Ahmed. He was thorough and keen that I understood my eye history. He took time to explain when necessary. Thankyou.

Margaret K.
Battle store, 07/02/2025

Both the optomotrist (Oscar) and the lady who sorted out my new glasses (sorry, I didn't get her name) were very professional and helpful. Full marks to them both

Alastair M.
Polegate store, 07/02/2025

My husband and I found ll the staff very attentive and helpful. We changed to Barracloughs about 8 or so years back on the recommendation of family friend and have never regretted it!

Hazel S.
Uckfield store, 07/02/2025

Very efficient examination from Mr Ahmed and friendly efficient admin staff as well.

Roger B.
Battle store, 04/02/2025

Excellent helpful friendly service.Very efficient eye test.

Jennifer (Jill) B.
Battle store, 04/02/2025

All the staff were lovely and friendly. It was my daughter’s first visit and she gets a little nervous of new things where she doesn’t know what to expect. The optician Mr Patel was really friendly and kind which helped put her at ease so I’m very grateful for that.

Riley W.
Polegate store, 04/02/2025

Fantastic service from start to finish, I just cannot praise all staff enough, the lovely reception team are just so kind and helpful and the lovely optition gentleman was just so thorough and knowledgeable, he really took the time and totally understood, Thank you all so very much, I would never go anywhere else. You are all amazing, thank you so very much

Tabatha S.
Polegate store, 03/02/2025

Very friendly & helpful. Nothing to much bother. Very confident with help in choosing my new frames.

Anne H.
Seaford store, 03/02/2025

The optician, Mr Asim Ahmed was extremely thorough and, crucially for my confidence, listened to all my wittering about my eyesight, did not rush me, and took trouble to explain exactly what was happening. It made all the difference to my experience.

Vivienne W.
Battle store, 30/01/2025

Lucie was very informative, which I like and I felt I was a valued customer. The young lady who measured me for my spectacles was also very helpful.

Patricia P.
Uckfield store, 30/01/2025

Trevor is always attentive. He clearly explains developments/options so that one feels well informed to make any necessary decision.

Marie-Christine W.
Eastbourne store, 30/01/2025

I was very happy with my eye and hearing tests. The optician and audiologist were extremely helpful, thorough and friendly. They made me feel at ease. The receptionist was also welcoming and attentive.

Lesley R.
Bexhill store, 27/01/2025

Very impressed with my eye tests very thorough and friendly nice young man.👏

Sally H.
Polegate store, 27/01/2025

The reception staff were very welcoming. My appointment with Mr. Ahmed was carried out in a professional way and he explained the results of my photographs that he took. After being given a new prescription for reading glasses I was shown some new frames and arrangements were made for me to collect my glasses when they are in.

Irene R.
Battle store, 27/01/2025

It was the end of the day, but everyone that I saw was extremely helpful & attentive as though I was the first person in that day!

Sarah S.
Seaford store, 22/01/2025

The optician I saw was excellent. Genial, understanding and determined to make everything work out - at which she was totally successful. My GP sent my referral to Benenden within an hour!

Theresa S.
Bexhill store, 22/01/2025

Simran is a credit to your team. She was thorough and professional. We have seen Simran twice now and I am always impressed with her diligence. She spotted a problem with my daughter's contact lenses that no one else did. We are grateful for her duty of care. Regards Lucy Parkin

Agnes P.
Bexhill store, 21/01/2025

This was my first visit in over two years. And we have both gone through changes. The optometrist who saw me was very professional but kind and understanding. She (sorry I can’t remember her name) was thorough and picked up on something which had developed over the time between visits. One of your reception staff (Charleen, I think her name was) was able to rectify the frame of my glances so that I can now wear them. Never could as they kept slipping down my nose!🙄 Thank you all very much. Jenny 21.01.25.

Jenny G.
Eastbourne store, 21/01/2025

The optician explained everything to me as my eye test went along. The staff helping me choose my glasses had aa kind caring manner

Susan W.
Bexhill store, 20/01/2025

All was good friendly happy helpful professionalwith a nice experience

.
St store, 20/01/2025

Gwylim is very pleasant and welcoming. The optician I saw, again, was relaxed and pleasant, plus very efficient and explained issues well. The receptionstaff on the desk were lovely. I am very happy with the appointment.

Pauline R.
Battle store, 20/01/2025

Asim was excellent, responding thoroughly to all my questions and leaving me reassured that my eyes were in good health.

Julian S.
Battle store, 17/01/2025

Amanda was very easy to talk to and answered my questions..very impressed...a lovely lady...

Marilyn I.
Battle store, 15/01/2025

POLITE, EFFICIENT, ON TIME & FRIENDLY.

Brian R.
Polegate store, 15/01/2025

Fantastic service, all staff so very polite and the optition I saw in Polegate was incredibly knowledgeable and was do very caring, I definitely would not go anywhere else, I will definitely be recommending to family and friends, thank you so much

Tabatha S.
Polegate store, 14/01/2025

I came with my two sons to get their eyes checked and we were welcomed so nicely from the minute we got in to the minute we left! Trevor the Optician was SO good with the kids and so knowledgeable and patient, he made them feel at ease (and me) so quickly. Sam was so helpful with helping my eldest choose his new frames and showing us lots of different options and shapes and really made him feel like he was involved! And Victoria as well always a lovely smiley face, and just always there to help. Extremely positive experience overall.

Shona S.
Eastbourne store, 10/01/2025

There is nothing that could be done to make my visit to you any better than it was. All staff are welcoming, pleasant and knowledgeable. The gentleman who carried out my eye examination was really lovely, explaining everything in detail and had great patience with me and my lack of hearing. Thank you everyone.

Linda H.
Bexhill store, 09/01/2025

Mr Patel is so kind and thoughtful and very patient and the young ladies on reception and dispensing are always very welcoming and helpful thank you all for looking after me

Christine W.
Polegate store, 08/01/2025

everyone was polite and helpful lovely experience I shall be back

Jacqueline M.
Seaford store, 08/01/2025

I think all your staff are amazing. Nothing was too much trouble and they were all very knowledgeable in there roles. I felt that Ritz the optician was extremely helpful and caring with regards to my cataracts and how to improve my vision whilst awaiting my operation. I can't see how you could improve.

Violet N.
Seaford store, 08/01/2025

From the receptionist to the optometrist the whole experience was professional, courteous and reassuring.

Peter H.
St Leonards store, 06/01/2025

Nothing to improve on in my opinion, I have always had excellent service from all of your staff. I come away feeling that I have been dealt with by true professionals. Thank you all very very much and a HAPPY NEW YEAR.

MIchael B.
Seaford store, 03/01/2025

They always give a very thorough eye test certainly better than any of the other opticians. Top marks.

Marylyn V.
Bexhill store, 19/12/2024

Everyone very friendly. Receptionist apologised for running late and it had only been 5 minutes. Would recommend

Gail S.
Seaford store, 18/12/2024

The whole service is fantastic; from booking, through the actual teating and the settling of the bill. Highly recommended.

Gary B.
Bexhill store, 18/12/2024

The service I receive is always excellent, the staff are an asset to the company, nothing is too much trouble and they always explain everything. You leave feeling a valued customer.

Nicola S.
Eastbourne store, 17/12/2024

Everyone was lovely. I saw a practitioner who went above and beyond. She saw me early, did all the checks including squeezing in one she felt necessary but I hadn't pre-booked, and gave me very clear explanations of everything. Very satisfied!

Brenda V.
Uckfield store, 17/12/2024

All the staff are very helpful & professional. Maharishi is especially kind when explaining situations & what is required etc, I always come away knowing I have been properly looked after. Would always recommend to others.

Diane F.
Polegate store, 16/12/2024

All the staff were very helpful,friendly and extremly efficient. This was my first visit to Barracloughs after leaving another provider and I'm very pleased that I've changed.

Jon G.
Uckfield store, 13/12/2024

Excellent service as usual. Everybody polite and helpful making my visit enjoyable. Receptionist welcoming. Eye test carried out thoroughly and explained step by step. Choosing glasses for driving made easy by friendly advise and skill. A pleasure all round... thhank you.

Anne H.
Seaford store, 11/12/2024

My eye test was very through, extremely happy with the service. 100% better than SpecSavers!

Peter F.
Bexhill store, 11/12/2024

Simron dealt with my cataract check and then tested my eyesight.I needed an upgrade on my reading glasses and this was dealt with efficiently by Mel and I chose new frames and my glasses will be ready in time for christmas.All staff are always very helpful particularly as I struggle with my walking and have to have a Zimmer.

Wendy Maureen A.
Bexhill store, 11/12/2024

Ginny’s team was as lovely as ever, from the warm greeting to Lucia’s thorough examination and patient explanations As a GP who is often asked by patients, friends and family to recommend an optometrist/ optician, I don’t hesitate to say how genuinely impressed I am by our Uckfield Barraclough’s

Michael L.
Uckfield store, 09/12/2024

The gentleman who did my eye test, I don't know his name, was amazing. He was informed me of everything that was being done, every step of the way. And the lovely lady, again I do not know her name , who helped me choose my glasses, was amazing, happy, helpful and very friendly. I absolutely love going to have my eyes tested here because all of the staff are SO FRIENDLY AND AMAZING.

Gwyn P.
St Leonards store, 07/12/2024

Lucinda explained my test results fully, and all that cataract surgery would entail. She had a very reassuring manner. She also advised me on the best type of lenses to select to improve my vision until surgery is possible.

Gill D.
Seaford store, 06/12/2024

Seen by Mr Harpreet Bahra on 4. 12. 24, who promptly arranged referral for cataract removal within next month. Very pleased with this result.

David John B.
Bexhill store, 06/12/2024

Greeted by Sam with a lovely smile. I felt very confident having Nuleen to sort out my eye problems. She was gentle and patient. Angela helped me with choosing a new pair of frames. It was also nice to see Mel again as I was leaving. Well done Barracloughs for having such a caring and considerate team.

Sheila W.
Bexhill store, 04/12/2024

All staff were very welcoming and friendly. Trevor the optician was very thorough and took time to talk to my daughter afterwards. Excellent service throughout. Very very impressed.

Lyn D.
Eastbourne store, 03/12/2024

The optician Oscar Tully was very attentive efficient and amiable. Sophia was also impressive in her helpfulness following the eye tests. All staff very pleasant and helpful.

Peter G.
Polegate store, 29/11/2024

A big thanks to Stephen who carried out a thorough inspection and made me feel comfortable throughout. As always a big thanks to Mel (part of the furniture) for her advisement on the choice of frames etc. To everyone at the Bexhill branch, thank you all for your continued warmth and help throughout the many years I have been a customer.

David W.
Bexhill store, 28/11/2024

I was entirely happy with my visit to Barracloughs and can't think of any improvements. Mr Puri is an exceptional optician.

Sarah I.
Battle store, 26/11/2024

I was given a friendly welcome, my appointment with the optometrist Amanda was on time and she was very thorough and knowledgeable. I chose some new frames with the assistance of Sophia who expertly took the measurements necessary for the lenses to be fitted. All in all, it was a good visit due to the excellent staff involved!

Pamela M.
Polegate store, 26/11/2024

The customer service was just excellent, as was the ophthalmologist. Everyone was an absolute joy and I will be back to chose my new glasses in the next few weeks. Thank you Barracloughs!

Keith H.
Battle store, 25/11/2024

The young man who carried out my eye test was very personable, helpful and answered all my questions.

Sarra H.
Polegate store, 23/11/2024

I was especially impressed by Dr Javadina I have seen her quite a few times now and she is always so understanding and thorough. I have worries about macular degeneration (my mother had this) but was reassured which has put my at rest

Audrey O.
Eastbourne store, 22/11/2024

Not sure of name of person who took my test but she was very informative about my eyes and pleasant with it

Jennifer H.
Bexhill store, 22/11/2024

My appointment went very well - and Staff were most helpful and understanding !

Doreen W.
Bexhill store, 22/11/2024

Dr Javadnia always impresses me, but everyone else was wonderful too (Amanda, Ginnie and Isabella. The staff is the main reason I prefer to use Barraclough rather than the other opticians in the High Street.

Margaret C.
Uckfield store, 22/11/2024

From the moment i stepped in to the premises, the staff were friendly and professional. Oscar completed my sight test, and he was friendly and explained exactly what he was doing throughout the test. I then saw a lady who helped me choose a pair of prescription sunglasses, and she was exceptionally helpful...apologies that i didn't catch her name. The whole process was stress free and i would definitely recommend the Polegate branch to friends and family.

Anita R.
Polegate store, 22/11/2024

Optician explained things and answered all my questions. Very pleasant lady . Staff there have always been very good and dont rush you and fluster you .

Kim S.
Bexhill store, 13/11/2024

Mr Patel was very patient and thorough. He is excellent with children as explains everything to them in a way they can understand. Excellent optician. The dispensing optician was also very good with children, making choosing new glasses an enjoyable experience.

Lillie-Rose G.
Polegate store, 12/11/2024

The staff were very friendly and welcoming. I was impressed by the service I received. Thankyou.

Carolyn P.
Bexhill store, 11/11/2024

Front of house all lovely and Lillian felt comfortable with optician Nice vibes

Lillian R.
St Leonards store, 11/11/2024

Been going to barraclough opticians for years. All the staff are friendly & professional. Would have no hesitation in recommending them

Denise T.
St Leonards store, 09/11/2024

Trevor and Sam were both excellent and provide a first class service. My loyalty to remain a customer of the Eastbourne branch is a direct result of their service.

Alan K.
Eastbourne store, 07/11/2024

Mr Islam was absolutely excellent, I am very panicky about my vision, he was patient, kind extremely knowledgable and put me at ease. I am very happy with my examination and visit and look forward to my next visit for my contact lense fitting. Wonderful and polite reception lady also. I would highly recommend them.

Rachel G.
Battle store, 06/11/2024

I have always been pleased with yourselves.I can't think of a way that you could improve.All your staff are always friendly and helpful and professional. I had a new lady optician this time to test my eyes,Dr Javadnia. I was very impressed with,and grateful to her. Thank-you. .

Michael K.
Eastbourne store, 31/10/2024

Nuleen put me at ease the second i met her .very efficient, friendly .Excellent, i would recommend her and the company any time.Also very happy with my hearing test.Everyone from the moment i entered the door until i left were polite and friendly.

Janet M.
Bexhill store, 30/10/2024

Thank you to the optician for making the girls feel relaxed during the tests. Best wishes

Millie B.
Battle store, 29/10/2024

Very happy with the service of all the staff at your Polegate branch

Rose S.
Polegate store, 29/10/2024

Victoria and the optician couldnt have been more helpful. Thank you

Jackie S.
Eastbourne store, 29/10/2024

As always Victoria and Trevor were great as was were the rest of the crew.

Ronnie R.
Eastbourne store, 29/10/2024

Very professional eye test by Lucia. Informative and attentive follow up with Ginny. No high pressure sales talk.

Hugh S.
Uckfield store, 29/10/2024

Both receptionists were welcoming and chatty, my optometrist Stephen Fowles was very professional with a lovely down to Earth manner and seemed very thorough in his examinations. A pleasant experience from your St Leonards team over all. Thank you

Helen S.
St Leonards store, 21/10/2024

Everyone was friendly and helpful. I was pleased to be given time, and to be able to feel unhurried

Ann M.
Bexhill store, 21/10/2024

Very thorough eye test and the Optician explained everything clearly. Very impressed by other staff as well.

Linda C.
Bexhill store, 21/10/2024

Very impressed with all the staff, the optician was very professional and never rushed anything, i felt completely confident with him.

Peter T.
Battle store, 14/10/2024

I was very pleased by the way I was treated by the staff when I arrived also a thankyou to the optician Mr Oscar Tully who made you feel very relaxed and also the staff lady who helped me pick my new glasses

Roy G.
Polegate store, 14/10/2024

A really great service very friendly, kind staff. Would recommend and will of course return! Many thanks, Cassie

Cassie P.
Seaford store, 14/10/2024

Every member of the team including Avril Mia and Katherine have been more than helpful. visiting is like meeting special friends. Apart from helping me select a variety of frames etc over the past year they have been invaluable when helping me sort out a glasses problem for my husband. He has to live in care due to a aggressive brain disease. When he had the ability to read etc he required glasses. Now it affects his ability to walk safely but he is unhappy without so the girls took his favourite pair and had them reglazed with plain lenses

Flora W.
Battle store, 12/10/2024

The optician was helpful, thorough and informative. I was very reassured by the whole process and consultation. The lady who helped with my glasses afterwards was equally helpful. Thank you.

Ann M.
Bexhill store, 11/10/2024

Stephen was very professional and thorough and I had everything explained to me very clearly, about what was going on and how my eyes were doing. Would definitely recommend.

Shaun S.
Bexhill store, 03/10/2024

very good all round and professional i would recommend to anyone.

Reginald C.
Eastbourne store, 03/10/2024

Friendly and helpful receptionist Professional optician very thorough exam and allowed plenty of time to discuss my concerns

Paula V.
St Leonards store, 02/10/2024

Excellent service it would be very difficult to recommend any improvements.

Kenneth P.
Bexhill store, 02/10/2024

All of the staff at your Uckfield branch deal with customers very professionally. I have confidence in the advice they give during & after the eye examination and am happy to continue using Barracloughs.

Rosalind T.
Uckfield store, 02/10/2024

I have been coming to Barracloughs for many years. The ladies in reception are alway extremely helpful. The new resident optician was a charming lady who made me feel very relaxed and carried out a thorough examination. Top marks !

Ann H.
Bexhill store, 02/10/2024

The optometrist is so helpful and knowledgeable and makes me feel confident that she is getting my prescription right to suit me.

Lisa W.
Uckfield store, 30/09/2024

Everything was fine . Mr Patel and all staff have an excellent manner, very friendly and professional Thank you

Olive B.
Polegate store, 30/09/2024

My appointment with Dr Atefeh Javadnia was very good, she explained everything in detail and recommended eye drops that have proved very effective. Thank you

Sharon S.
Eastbourne store, 29/09/2024

Mr Bahra provided an excellent service and clearly explained all aspects of the procedure. I was also very happy with the arrangements made to supply new glasses. Thanks very much.

John H.
Bexhill store, 28/09/2024

You are well looked after by a professional team from the moment you arrive. Those that are front of house are the structure of any business, from the welcoming smile of Victoria and her attentiveness to a thorough eye examination. Thank you,

Stephanie K.
Eastbourne store, 28/09/2024

l felt comfortable when l told them l was deaf but lipread well l was please with their patient thank you

Tracey H.
Bexhill store, 27/09/2024

The optician I saw had a really nice manner and he explained everything I asked about very clearly

Alison M.
Bexhill store, 26/09/2024

Brilliant service from everyone as always. Thank you 🙏🏼😀

Jody D.
Polegate store, 26/09/2024

Very professional helpful staff. The optometrist was very thorough explained the cataract procedure. I did not feel rushed. He answered all my questions and made me feel comfortable and at ease .

Pam H.
Battle store, 26/09/2024

Nothing. Everything was fine. All three staff were both professional and friendly. Couldn't be better.

Rodney C.
Seaford store, 25/09/2024

Everyone I dealt with at my appointment on the 24th September were very professional, very helpful and a pleasure to deal with. Excellent service all round!

Ron G.
St Leonards store, 25/09/2024

Great service very satisfied practical and efficient . Optician was great

Susan D.
Bexhill store, 24/09/2024

Can,t remember his name sorry, but very thorough and reassuring, had an interesting chat as well.

Anne M.
Battle store, 24/09/2024

I am always very satisfied with my treatment at Barraclough’s Yesterday Dr Javadnia was very thorough and very patient in answering my questions. Excellent service. Thank you

Mary G.
Eastbourne store, 24/09/2024

I had a great time with friendly welcoming reception staff. Lakmeda was very thorough in examination which proceeded seamlessly in an impressive professional manner. Thank you. Thus followed my choice of spectacles helped greatly by Melanie. Thanks to Melanie too! My visit from start to finish was very pleasant and actually peaceful! With thanks to all that I came in contact with. In gratitude, Imelda (BMI Argent)

Bridget Mary A.
Bexhill store, 24/09/2024

Nothing can improve a perfect service

Lavinia T.
Battle store, 24/09/2024

Nuleen was very good and thorough. The whole experience was positive.

Kevin B.
Bexhill store, 24/09/2024

Mrs Baxter is always pleasant and takes the time to explain the important points

Carole E.
Seaford store, 23/09/2024

Very happy, as always, with a thorough and careful check of eyes and ears - friendly and professional staff, clean and comfortable branch. Thank you.

Fiona T.
Bexhill store, 23/09/2024

Excellent friendly staff from Reception to Optician! Very thorough and helpful optician. Very informative and answered my queries and explained any eye care and visual Issues. Lovely atmosphere. An excellent experience.

Sharon M.
Battle store, 23/09/2024

the optician was thorough and answered ll my questions. I wa informed of the different options for my spectacle and paying for them and didn't have to malke a decision immediarely

Moira S.
Bexhill store, 23/09/2024

Very helpful professional staff and very kind, all the team at St.Leonard's-on-sea branch.

Ava W.
St Leonards store, 22/09/2024

I feel this was the best eye examination I have ever had.And I was able to ask for the new prescription to be applied to my existing frames on the spot.

Bela O.
Bexhill store, 20/09/2024

All staff helpful and friendly. Long relationship with optician has given confidence in her care. So much better than health service these days.

Karen S.
Uckfield store, 16/09/2024

Always a warm welcome from the receptionists and James carried out my eye test. He was excellent and explained everything really well, he was thorough and reassuring. Comfortable surroundings and all areas are kept immaculately. Thank you.

Jackie M.
Polegate store, 16/09/2024

All staff at Barracloughs are friendly and experienced. Always happy with the service they provide.

Susan L.
Eastbourne store, 14/09/2024

A hassle free and convenient service.

Paul C.
Polegate store, 14/09/2024

Excellent consultation. All stages clearly explained and reassurance given where needed. Optician had a friendly and reassuring manner as did her colleague who dispensed my new prescription. Had my first consultation with Mr Barraclough in the early1970s.

Phillip S.
Bexhill store, 13/09/2024

All staff were helpful and friendly. The process was efficient and thorough.

Diana O.
Bexhill store, 13/09/2024

I was very well treated and put at ease by all the polite members of Barracloughs.

Valerie A.
Battle store, 12/09/2024

All staff were lovely, receptionist, person who did the eye test and another who helped me choose new glasses

Lisa S.
Battle store, 12/09/2024

Attended Polegate branch for eye test as my eyesight has deteriorated slightly since recent surgery & I had some concerns. Usual excellent & professional service from James Miller, who conducted the test, explained the results simply & comprehensively. Very satisfied.

Stephen N.
Polegate store, 10/09/2024

Mr Harpreet Bahra treated me with the most kindness I felt really at ease with him and he explained every thing clearly to me please thank him for me

Mandy T.
Battle store, 10/09/2024

On previous visits all of the staff on duty were welcoming, helpful and totally professional. this visit was no exception, many thanks to all of staff.

Eleanor S.
Battle store, 10/09/2024

I visited the Polegate Branch on Saturday 7/9/24 and was seen by Mr Patel who was very helpful and thorough in the examination of my eyes and explained in depth and was very reassuring as to the problem I was experiencing . The receptionist of the day was also very helpful.

Sally C.
Polegate store, 09/09/2024

The optician was very helpful and friendly. He answered all my questions and put me at ease. The receptionist even called my daughter to pick me up and all in all the appointment went very well.

Marion N.
Polegate store, 09/09/2024

As always easy going and comfortable appointment. Nuleen made us both feel like we have being seeing her for years but it was our first time. Kate was patient with my ever changing thoughts on what frame I should have next. All in all a pleasant experience with a laugh and a smile. Thank you

Gary C.
Bexhill store, 09/09/2024

I had only ever used SPECSAVERS, I stopped because I didn’t feel I got a good enough service for the money. Barracloughs however, was completely different. Excellent and quick service, no pressure to buy anything that they had recommended, answered all questions and explained all aspects of the eye test, you never feel left in the dark. I will definitely be using them from now on!

Daniel P.
Seaford store, 09/09/2024

This was our first visit to this company. The premises are very attractive - bright, clean and spacious. Staff were very friendly and thorough - especially the lovely receptionist (?) and the optical assistant Kathrine. A substantial and particular examination was given to me by Asim Achmed who took time to ensure I understood my eye problems and the advice offered as solutions.This was also the case with my husband. Following this examination, I was given unfettered free time to wander from showcase to showcase inspecting the hundreds of frames on show, picking & choosing the ones that appealed to me. Kathrine then took a lot of time giving advice on size, fitting, practicality, designs and costs - cleverly sifting towards the perfect pairs for us both. We were not rushed or 'pushed' towards a purchase and we were made to feel our business was important - not just financially. Her help was warm and kind-hearted as well as invaluable and unbiased The staff at this branch are a credit to the company and they helped turn a necessary chore into a pleasant experience. for both my husband and myself. - - Thank You.

Anne A.
Battle store, 06/09/2024

Every one of you dazzled me with your warmth, professionalism and knowledge of my specific problem. Can't wait to get my new glasses.

David B.
Bexhill store, 06/09/2024

My eye test was very thorough and informative. Hadn’t had the OCT before so that was interesting and reassuring. Nuleen (apologies if spellt wrong) was great and very knowledgeable as well as friendly and easy to talk to. Also thanks to Angela for her patience with my indecision on frames (!) and her wide knowledge of what is available and suitable. A very helpful and enjoyable first appointment. Thank you.

Valerie W.
Bexhill store, 04/09/2024

As usual I found the shop very welcoming all staff pleasant, Melanie was exceptional and showed my wife and l the full range of glasses with very helpful advice.thank you just waiting for our new glasses

Alan C.
Bexhill store, 03/09/2024

Everyone was friendly, polite, helpful. Eye test carried out by a very pleasant young man.

Ann B.
Battle store, 03/09/2024

I was made to feel very welcome and my eye test was thorough and really clearly explained to me. A very professional service indeed. Nuleen was fantastic and also with my children who I had to bring with me.

Mark S.
Bexhill store, 03/09/2024

Mr Patel explained all the questions I asked him Very polite , Clear instructions on what he wanted me to do with the various tests. The Optician who helped me when choosing new glasses was very helpful .Was able to point out various features of the shape of glasses. Very friendly.An enjoyable visit !

Margaret C.
Polegate store, 02/09/2024

All staff were very friendly, helpful and efficient and provide an excellent service.

Anita C.
Polegate store, 02/09/2024

Staff are very friendly and helpful. Thanks to Kelly for help chosing new specs

Wendy B.
St Leonards store, 02/09/2024

Everything went very smoothly and the Seaford staff were excellent. Thank you all for a wonderful service.

Stephen B.
Seaford store, 01/09/2024

I first went into Barracloughs to collect some spectacles for my mum and I was due an eye test. The lovely lady (so sorry I can’t remember her name) was so lovely I booked mysel in for a test. When I arrived I was greeted by the beautiful Victoria who was super lovely and friendly. I hadn’t brought my previous prescription with me but that didn’t matter as Victoria could find it from the glasses I brought in. I then went into the consultation room where Mr Patel took his time explaining that the eyes go through the natural changes in life. He made me feel very at ease and was super calm and collected. Mr Patel was very thorough with his examinations, keeping me informed all the way through. I asked a question about something on the inside lid of my eye and he explained it very well and reassured me it was nothing to worry about. After the examinations Victoria came in and she helped with the “oh my which glasses do I pick” dilemma. I must have tried about 10 pairs on before I decided, both Victoria and Claire (hope I’ve spelt it right ☺️) were very complimentary and honest about which ones suited me. Victoria was so patient and didn’t rush me into making a decision. She then talked me through the different lense types and was extremely patient with me and thorough when doing the measurements. The three of us had some lovely conversations and felt like I’d known the ladies for ages. Thank you all for being so wonderful and so super friendly. Your service is second to none and you made me feel at home and at ease. I’m so happy I collected my mums glasses and booked an appointment. You are all so fabulous. Thank you all 💜

Terry F.
Polegate store, 31/08/2024

Everyone was so pleasant and helpful, making every effort to make sure my particular needs were met, so that I was able to participate in my eye examination successfully.

Ruth H.
Seaford store, 31/08/2024

Everyone was polite and helpful gave 100%

Mary M.
Polegate store, 31/08/2024

Always a positive experience ,Nuleen Panday is extremely professional ,friendly and always goes that " extra mile" she instills confidence . I can highly recommend this branch ,all staff very helpful and friendly

Christine M.
Bexhill store, 29/08/2024

All staff ar st. Leonards are professional, friendly caring and helpful.

Julia B.
St Leonards store, 29/08/2024

Always friendly kind staff Kelly went out if her way to help me Many thanks Elaine Hewitt

Elaine H.
St Leonards store, 29/08/2024

I would like to see more colourful ladies frames as I like bright colours and like to be different from others .And Ginny is always very helpful .

Margaret N.
Uckfield store, 28/08/2024

Excellent service and I solved all my doubts. I have a NHS budget and there were very good options for me. Thanks.

Nelida F.
Eastbourne store, 28/08/2024

As a newcomer to the Bexhill branch I was a little apprehensive but I needn’t have worried ! Everything was very professionally handled and thorough and I came away feeling very confident and pleased with the outcome of the visit.

Elizabeth G.
Bexhill store, 27/08/2024

Everyone that I interacted with on Saturday 24Aug in Seaford were so friendly and welcoming.

Zach T.
Seaford store, 27/08/2024

Trevor was brilliant. He took loads of time to find the correct prescription to meet my needs. I was very impressed by his level of skill. Fabulous personality too!! Victoria as always gave the most wonderful customer care. She took time and trouble to find me a perfect pair of glasses. We have been coming to Barraclough for many years and would never go anywhere else!!

Marina T.
Eastbourne store, 16/08/2024

All your staff were impressive that’s why l keep coming back with my son

Frances H.
Battle store, 14/08/2024

I simply find Barracloughs professional in all respects, whether it's the quality of eye care and examinations or the efficiency and friendliness of the staff in the front of the shop. I like too that they are flexible - I have been able to have new lenses put into re-used frames that I like, for instance, at a reduced cost. I've had a small repair to frames done at no charge. I also value that their website is well maintained and has content about maintaining eye health.

Andrew D.
St Leonards store, 14/08/2024

My experience is always good , the lady optician is very friendly and professional and explains everything very well . Every time I speak to reception everyone is also very helpful . I would definitely recommend to others

Christine P.
Bexhill store, 13/08/2024

I found the experience very good because Trevor was very kind, understanding, he didn’t rush me. Rita was very helpful when it came to finding new glasses for me. A big thank you to them both.

Jocelyn W.
Eastbourne store, 13/08/2024

Good staff, courteous and professional. Eye test was very high-tech.

David C.
Battle store, 13/08/2024

So helpful and thorough. Love being able to see the same optician every time - helps continuity.

Jean S.
Polegate store, 12/08/2024

Seen by Ms Panday, courteous and took time to explain procedure and finding. Delighted and many thanks for your care. Best wishes.

Siam Wah H.
Bexhill store, 12/08/2024

All staff were friendly and warm. My eye test was explained to me which I’ve not had before at prior opticians so it was appreciated.

Clare A.
Seaford store, 12/08/2024

Because everyone is SO friendly and welcoming. From first entering and lovely lady at reception (sorry, my mind has blanked) to Lucia and then John. No one is pushy to say ‘You should have this, have that. They’re all like old friends. Many thanks to them all.

Veronica B.
Seaford store, 12/08/2024

Excellent service from having my eyes tested to choosing my new reading glasses. I would thoroughly recommend Barracloughs to anyone thinking of having an examination through to new glasses. 10/10

Josephine P.
Bexhill store, 07/08/2024

Mrs. Baxter gave me another comprehensible , understandable assessment of my eyes. Very useful in continuing managing my eye health.

Graham Y.
Seaford store, 06/08/2024

Always happy with my visit and the way I'm treated by all the staff from first entering the shop to departing.

Carol B.
St Leonards store, 06/08/2024

As a first time customer I was greeted in a welcoming and friendly manner. The service I received was efficient and I am happy with the outcome.

ELIZABETH B.
Uckfield store, 05/08/2024

Everyone at the Polegate branch were friendly, helpful and professional Many thanks, looking forward to collecting my glasses

Mike H.
Polegate store, 05/08/2024

I always come away knowing that my eyes have been thoroughly tested by people who care. All the staff are always so friendly.

Lorna L.
Polegate store, 05/08/2024

Reassuring session and eye test. Very professional throughout the appointment, and clearly explained the condition of mys eyes. Very friendly a reassuring. Thank you.

Kevin G.
Polegate store, 26/07/2024

All people at the shop were helpful Especially John. Thank you.

Jane W.
Seaford store, 25/07/2024

Rita was exceptional in helping me to choose the new glasses, Very knowledgeable and loads of patience.

Denise B.
Eastbourne store, 25/07/2024

The optician i saw was excellent. Answered al my questions in easy to understand language.

Andrew R.
Polegate store, 25/07/2024

At all times staff were very polite, courteous and attentive to my questions, resulting to a successful out come of my visit on Tuesday this week. The Gentleman Mr Zillul Islam whom I saw for my Vision Test, i found to be very thorough and attentive to my concerns along with all my questions I put to him, assuring me there were no worrying circumstances regards my vision overall (Note! for my age?) Please pass on my Thanks to Mr Zillul Islam (Optician) also to Katherine (lovely personality and people skills) whom I saw and spoke to after my Eye Test who again was very helpful. "THANK YOU"

Katherine K.
Battle store, 24/07/2024

I felt i was in good hands with Dr Atefeh, very professional and curtious. A1 service.

Derek C.
Eastbourne store, 23/07/2024

I would like to say a huge Thank you to all those members of staff that assisted me during my visit yesterday (20/7/24). The optician helped me enormously by explaining everything that she did very clearly. Then the girl who adjusted my spectacle frames really well and gave me a lovely cleaning kit - all in all, a very positive experience. I will recommend to all friends and family.

Rosemary H.
Bexhill store, 21/07/2024

Warm welcome from reception Staff and a thorough and efficient eye examination by the very pleasant and helpful optometrist.

Jeanne M W.
Battle store, 19/07/2024

staff were very friendly and professional....the optician was very informative and helpful..i recommend barrcloughs to my friends and family

Frances R.
Polegate store, 19/07/2024

I don't know the name of the optician I saw but he was great. I have a problem with my right eye and he explained what the problem was to me.

Anne S.
Bexhill store, 19/07/2024

Excellent annual eyesight test with Stephen. Very thorough and reassuring. The staff at reception are friendly and professional.

Gordon W.
Bexhill store, 19/07/2024

Good appointment . Very satisfied thank you.

Shirley W.
Bexhill store, 18/07/2024

The optician was excellent - inspired confidence and very helpful and pleasant. Receptionist also charming, efficient and welcoming.

Geoffrey S.
Polegate store, 18/07/2024

Very polite and helpful with regards to my eyes after having 2 cataracts removed in the last couple of months. No pressure to purchase more expensive glasses.

Jean W.
Seaford store, 17/07/2024

All the team were very welcoming , warm and professional. Trevor was great and explained every aspect clearly which was perfect. Very thorough thank you so much Trevor for your expertise. 🌟🌟🌟🌟🌟. Wishing you all a great summer 🌝

Giovanna Y.
Eastbourne store, 16/07/2024

Trevor was thorough and explained everything as the examination proceeded.

Crystal P.
Eastbourne store, 16/07/2024

All staff and professionals at the silver hill branch are a credit to the company. Well done efficient courteous and welcoming

Ivy J C.
St Leonards store, 15/07/2024

Avail helped me to get my mother to and from the car into the shop which was brilliant and James, the optician was kind, patient and very professional

Rita G.
Polegate store, 15/07/2024

All staff at the Polegate branch were excellent and a tribute to the Company

Kelvin J.
Polegate store, 15/07/2024

Sam was fantastic and the optician (Mr Islam, I believe) was also extremely kind and helpful - thank you all.

Alison N.
Battle store, 15/07/2024

The optician and the receptionist who helped me choose my glasses were both very friendly and professional. Everything was fine.

Lynn G.
St Leonards store, 15/07/2024

Great service from the Polegate branch as ever. James the optician is really friendly and Charlotte was so helpful with helping me choose new frames. Thank you

Dan T.
Polegate store, 12/07/2024

Ms panday was professional and informative with very good advice with my eye care.

Alison B.
Bexhill store, 12/07/2024

All the staff are wonderful. I feel very looked-after. James was so good at my check-up and Sophia very helpful with getting my Cocoons. I think you are all perfect already.

Stephanie L.
Polegate store, 12/07/2024

Lucie & Amanda, and new lady, sorry didn't catch your name! As usual were welcoming, efficient and helpful. Thank you Jo

Jo A.
Uckfield store, 12/07/2024

All the staff were really helpful and attentive. Everything was done very thoroughly and I felt I wasn't rushed into deciding what I wanted and had all the help I needed. Best opticians i've ever been to and wouldn't go anywhere else now.

Emma S.
Uckfield store, 11/07/2024

All lovely staff at the Eastbourne store especially Victoria- always so happy & friendly

Reuben H.
Eastbourne store, 11/07/2024

Thankyou, for all your dedicated care .. I would not trust any other opticians. I could'nt be more pleased with all your care..

Mary L.
Bexhill store, 11/07/2024

Cant think of anything to improve service received. Really happy.

Lesley M.
Polegate store, 11/07/2024

I was greeted cheerily by Nuleen who carried out my eye test whilst explaining everything clearly and concisely. She asked many pertinent questions which reassured me that she understood my lifestyle. I then saw Sophia who helped me choose new frames. In fact I chose exactly the same as I had before as I liked them so much and Sophia said that was not at all unusual. It was all a most pleasant experience. I cannot think of a thing that would improve the experience.

Celia G.
Bexhill store, 11/07/2024

The optician was very professional and thorough. The dispensing optician was personable and very helpful. The reception team, as ever, are friendly, professional and welcoming. Thank you

Penny B.
Eastbourne store, 10/07/2024

Excellent optician/optometrist who was very efficient, clear with explainations of what was taking place, also gave good advice and assistance regarding cateract referral and future care.

Stuart L.
Eastbourne store, 10/07/2024

Lovely warm welcome. Punctual appointment. Everything explained in simple, concise language. Excellent customer service in helping me to choose the right fit frame and three installments to pay really appreciated.

Ann L.
St Leonards store, 08/07/2024

As always my experience was absolutely fine. Friendly staff, welcoming store - what more could you ask for. Many thanks.

Catherine P.
Battle store, 08/07/2024

All staff very efficient in all aspects of the appointment . Very friendly and made you feel important .

Jean S.
Eastbourne store, 08/07/2024

Mr Fowles at the Silver hill Branch was extremely helpful and reassuring.Having contact lenses is a weird experience but he made it seem easy and gave a great service

Josephine H.
St Leonards store, 08/07/2024

I have always trusted my eye care to Barracloughs since I came to live in Easrbourne some 30 years ago. I have always been treated with respect by your staff.. For some time I have been a client of Trevor Avery. He is always patient with me and very good at explaining any problems. Victoria is always welcoming with a friendly hello and beaming smile

Valerie F.
Eastbourne store, 08/07/2024

All the staff are nice , polite and helpful. I bring my granddaughter here who is autitic she feels safe and comfortable. I recommend the branch to one of my daughters and she brought her 3 children in who can be very loud as they have ADHD but the staff were wonderful with all.

Helen K.
Polegate store, 08/07/2024

Met Nuleen Pandey for the first time today, excellent professional service, felt completely relaxed and secure in her care, would recommend this optician , all the staff are really helpful and friendly

Christine M.
Bexhill store, 04/07/2024

All staff is very welcoming and Steve is extremely thorough, great job. We are grateful to have him 🙏 thank you

Amirbanu J.
St Leonards store, 01/07/2024

The most thorough and detailed eye exam I've had together with full running comentary from Trevor, much appreciated. Looking forward to the new prescription!

Trevor L.
Eastbourne store, 01/07/2024

Ritz is amazingly thorough in her examinations and her explanations are clear. She guides but i felt confident to decide whether or not to have a new prescription. No "hard sell"

Sally W.
Uckfield store, 27/06/2024

The receptionist was welcoming and very pleasant. The optician was amazing. Knowledgeable and extremely helpful with my dry eyes, which she knew all about and was very helpful with recommending treatment for. My previous optician never suggested anything helpful at all hence I was impressed. There was no hard sell with glasses, lenses etc.

Tracy S.
Bexhill store, 24/06/2024

I have always found the staff to be very polite, friendly and professional in dealing with me and my vision. Mr Patel is very thorough and takes time to explain all aspects of the examination. Thank you

Clive B.
Polegate store, 24/06/2024

After having found Barracloughs in Uckfield I would not use any other opticians. Not only do I feel confident in trusting them with my eye care, everyone is always just so very pleasant and helpful.

Susan R.
Uckfield store, 21/06/2024

Good to see that you have a resident optician

Bernard W.
Bexhill store, 19/06/2024

Very friendly, helpful team. I’m always very impressed with the level of service I receive. The optician is very thorough and excellent at talking me through my concerns.

Thomas M.
Polegate store, 18/06/2024

I trust the optician I saw very much. Wouldn’t want to see anyone else. Mrs Lucie Baxter. Thank you

Samuel A.
Uckfield store, 14/06/2024

I was very impressed with Mr Harpreet Bahra who gave me excellent service and would recommend him to friends and family.

Valerie M.
Battle store, 13/06/2024

Aftter wasting my time using Specsavers I decided to get another eye test although it meant paying £55 . Best decision. The optician was so thorough ,didn't rush and was very gentle when examining my right eye to see what was ccauing an irritation.Specasavers just said there wasn't anything wrong.Your optician found aa cyst and has sent a report to my doctor to get a referral for hospital treatment after she had receieved an instant reply from a hospital consultant stating the cyst could be removed .Wonderful experience.Will be selecting new specs next week.Thanks for the professionalism !!!!

Roy G.
Bexhill store, 12/06/2024

Been a patient here for over 30 years . The staff are so friendly and professional. They Make me feel truly valued and have always given me excellent care . I would never go anywhere else and have always recommended them to family and friends .

Shirley R.
Eastbourne store, 12/06/2024

A very professional and friendly visit and I have absolutely no suggestions to make for improvement!

David O.
Eastbourne store, 11/06/2024

All the staff were really nice. I was really nervous coming to the appointment but they put me at ease on the phone beforehand. Nuleen was especially patient and kind. She explained everything very clearly and adapted the appointment to ease my anxiety.

Nicola B.
Bexhill store, 10/06/2024

I felt very looked after, everyone was polite and professional, Lucia was very thorough and brought up issues that had never been mentioned before. Ginny helped me through the minefield of choosing the right product for me. All in all a very positive experience and my husband will be coming too soon.

Penny W.
Uckfield store, 10/06/2024

I thought the optician really took care and it was a great eye test. Very happy with my experience.

Duncan M.
Eastbourne store, 10/06/2024

You can’t improve! The whole experience from the welcome of the reception staff to the optician and the technician was fabulous! Thank you!

Jane D.
Bexhill store, 10/06/2024

Both the optician and Avril and the woman helping me choose my new glasses were all friendly, professional and efficient. Thank you Best wishes Helen

Helen S.
Polegate store, 10/06/2024

Kelly and the optician are lovely 😊 they are the best!

Victoria H.
St Leonards store, 10/06/2024

Both Mrs Panday and the other person that I saw on Friday were extremely helpful, clear and friendly at all times. I had a very positive appointment and am very satisfied.

Elaine C.
Bexhill store, 10/06/2024

On reception the staff are welcoming and helpful. The optician himself was very patient with all 3 of my children, he took his time and made them feel safe. All rounder best opticians I have ever visited.

Samantha L.
Polegate store, 10/06/2024

I was very happy with everything , the staff were friendly & answered all my questions. I would certainly recommend Barraclough to anybody.

Raymond S.
Battle store, 08/06/2024

Over the years I have always received excellent service and advice.. Your staff are always very polite and helpful.. Mr Fowles has the patience of a Saint!! Thank you so much. Valerie Kielty.

Valerie K.
Bexhill store, 08/06/2024

The whole of the staff were professional and helpful. I can’t think of any improvements at the moment.

Judith J.
St Leonards store, 07/06/2024

It was an extremely thorough examination by Trevor, who explained in detail the present condition of my eyes and how best to maintain the best standard. Gwylin was also particularly helpful and patient in deciding on which pair of glasses to select.

Roger L.
Eastbourne store, 07/06/2024

Excellent Optician who conducted my eye test. Made me feel comfortable & relaxed. I felt that he was competent & professional. Also arranging my payment and collection very satisfactory. Thank you.

Ann A.
Bexhill store, 07/06/2024

Was very pleased with all members I had dealings with. Very professional and gave good advice. Very pleased with my new optician. Thank you

Lesley R.
Eastbourne store, 05/06/2024

My visit to you was exceptional. From the Receptionist to James the optician, who went way above and beyond to talk me through my scans and explain the results to me. I really was very impressed. Well done Barracloughs . I will definitely be recommending you in the future.

Karen C.
Seaford store, 04/06/2024

All three members of staff who I saw on Monday were excellent, polite and very professional.

Cherry T.
Seaford store, 04/06/2024

Nuleen was extremely professional and put me at ease providing me with all the informatiion I needed

Lindsay W.
Bexhill store, 04/06/2024

Very efficient & professional test carried out. I can't think it could be improved on.

Fredrick G.
Bexhill store, 04/06/2024

Harpreet barah he was amazing so knowledgeable and with such a caring side he put me at ease straight away

Rebecca J.
Battle store, 03/06/2024

All the staff are helpful and friendly, and I have had the best eye care at Barracloughs for forty years.

Muriel S.
Battle store, 03/06/2024

From a welcome by the receptionist, a knowledgeable and caring optician to a very helpful dispenser, the service was excellent. Thank you for a gratifying first visit.

Les E.
Seaford store, 03/06/2024

Very professional and comprehensive test with full explanations as appropriate

Terry M.
Polegate store, 03/06/2024

My appointment with Mr. Patel was excellent as previous,very knowledgable and extremely helpful !

Richard H.
Polegate store, 21/05/2024

I always feel confident with Lucy and John. I have a complicated prescription and getting it just right is really important for me.

Gillian C.
Seaford store, 21/05/2024

I was examined professionally and each result explained clearly to me . I felt very confident in the assessment given by the optician

Stephen D.
Polegate store, 14/05/2024

A very professional and friendly service in combination with Spar at Bexhill. Currently awaiting new glasses which I am confident will be of usual high quality . Many thanks

Christopher B.
Polegate store, 14/05/2024

It was a really thorough and professional examination and everything was explained to me in a clear and helpful manner. I was really impressed with the service I was given. Thank you.

Gary B.
St Leonards store, 14/05/2024

Such lovely staff - really friendly and efficient. The Optometrist I saw (David?) was very understanding and great at explaining things.

Catherine R.
Seaford store, 14/05/2024

Nuleen the optom was so professional. Explaining what she was doing, why and the results. Very through. Angela the DO was also very professional and friendly.

Gillian J.
Bexhill store, 13/05/2024

I’ve been going to Barracloughs for 60 years, I think that speaks for its self!

Janet B.
Battle store, 10/05/2024

Kaydon is autistic and the staff in the Battle branch were (as usual) absolutely phenomenonal! They treat Kaydon with so much patience, they dont rush, they'll break everything down in layman's terms for Kaydon. Honestly, coming to Battle is always such a positive experience we actually look forward to our eye exams :) Thank you for such incredible staff!

Kaydon W.
Battle store, 09/05/2024

As usual it was outstanding service at my recent annual check-up. I found Mr Amey to be extremely thorough and patient and efficient. I am also so grateful to Sam who had already put together a selection of green frames on a tray for me to look at. It was so astute and efficient but also kind and courteous, as always. Thank you all so very much for such wonderful service and care. It is much appreciated.

Jane R.
Eastbourne store, 08/05/2024

I had a very thorough eye test which was conducted by Lucia. It was very interesting learning about how my eyesight is and viewing the photos of each eye. Lucia explained everything very clearly. Whilst checking my glasses John ensured the frame still had a good fit & also gave them a good polish.

Peter H.
Seaford store, 07/05/2024

I love Barracloughs in Polegate, all the staff are lovely, especially Sophie. I always feel very comfortable there.

Penelope B.
Polegate store, 04/05/2024

Kate was wonderful, she was helpful and very patient

Bernard E.
Bexhill store, 02/05/2024

As always, the staff are very helpful and polite. I had an eye test with Trevor who explained the results in the test, and why things happen in the eyes as you get older. Sam was also helpful in the fitting of the glasses. Overall, a good experience.

David S.
Eastbourne store, 02/05/2024

The optometrist was very patient with my son who has autism. My son felt very comfortable responding to any questions directed at him. Very friendly receptionists. Thays why we always come back.

Chinedu O.
Polegate store, 30/04/2024

I used the branch at Silverhill and was impressed and very grateful for the service I received. A problem was spotted and although it was a Saturday the optician managed to get me an emergency referral to an opthalmology department the same day. So many thanks.

Tracey A.
St Leonards store, 30/04/2024

I needed a post cataract examination. This was was an excellent experience , as the optician was so thorough and helpful in her advice. This did not surprise me as My wife and I hve now had years of good service at Barracloughs. The ladies on the desk were also helpful and efficient.

Adrian W.
Bexhill store, 30/04/2024

Really pleased with the lovely reception and smile from all the staff. Their expertise was also evident in the way that they took time to explain both the tests and the care taken to help choose glasses. Why would I go elsewhere?

Christopher G.
Bexhill store, 29/04/2024

Always a good service from Barracloughs at Bexhill, this time from Nuleen and Kate.

Cherilyn M.
Bexhill store, 28/04/2024

I always feel in safe hands at Barracloughs. Friendly, professional staff who provide excellent customer service & provide clear explanations. Always feel like a valued customer.

Stephen N.
Polegate store, 28/04/2024

Very friendly, and a thorough eye examination, with time given to discuss eye problems, thank you.

Cindy T.
Polegate store, 28/04/2024

Helpful consultation diagnosing my dry eyes. Drops regularly are certainly helping thank you

Catherine W.
Battle store, 22/04/2024

As always, reception staff were friendly and welcoming. I didn't wait long for my appointment. I met a new optician who was efficient and thorough and explained the tests she needed to do. She was clear in explaining the results and listened to me carefully. Good experience.

Margaret K.
Battle store, 29/03/2024

All staff have always been most helpful and polite, it is a pleasure to know my eyesight is well cared for with Barracloughs and has been for many years now.

Michael G.
Seaford store, 28/03/2024

A very thorough check up. Mr Patel was very knowledgeable, he took time to explain things and didn't rush the appointment. I feel very confident under his care.

Tracey H.
Polegate store, 26/03/2024

Excellent service and I think it was James doing the test and took time to explain results plus help with choosing glasses

Giovanni S.
Seaford store, 26/03/2024

I was impressed by Mrs Nuleen Panday. Very efficient and to the point. Happy customer.

Richard G.
Bexhill store, 26/03/2024

Very thorough and well presented examination progress.The same with the selection of my actual glasses which was clear and informative. From first to last ALL members of staff made my visit a pleasure.

Judith C.
Battle store, 23/03/2024

Many thanks to Ginny and Lucy, always helpful, smiley and friendly

Chris S.
Uckfield store, 22/03/2024

The optician was very professional and helpful, with a lovely manner. The assistant who helped in choosing new frames was also very patient and helpful. Receptionist was efficient polite and pleasant. A good experience. Thank you

Marie Ange C.
Bexhill store, 22/03/2024

Impossable to single anyone out ,from start to finish great service!

David G.
Polegate store, 22/03/2024

Trevor Amey was very thorough with the examination of my recent cataract surgery. He was also very informative.

Linda B.
Eastbourne store, 22/03/2024

The whole experience was very professional and friendly. Very thorough eye examination. The optician did not rush and gave me confidence that my new lenses will be optimal for my needs. Smooth handover to the member of staff who ordered my new lenses.

Gillian S.
Bexhill store, 22/03/2024

Excellent service from the Bexhill branch. I had my eyes examined by Ms Nuleen Panday who I felt very comfortable with. She explained in full how my eyesight was and that I would need a cataract operation in the near future. All in all a first class experience.

Josephine P.
Bexhill store, 21/03/2024

The optician I saw was very professional but also very kind. I very much appreciated this as I am quite elderly

Rosalie K.
Bexhill store, 19/03/2024

All staff very welcoming, thorough and professional. Will ensure I come back to you when the time comes. Would recommend you anytime!! Many thanks Vanda

Vanda C.
Bexhill store, 19/03/2024

I had a thorough eye check and Nuline explained everything in a very clear and friendly manner.

Fiona V.
Bexhill store, 18/03/2024

Trevor Amey is very professional and will answer any questions about the eye examination.. His knowledge of any eye condition is outstanding He will put you at your ease and make sure you have the perfect prescription for your glasses. I would certainly recommend Trevor.

John P.
Eastbourne store, 15/03/2024

You are all very friendly and welcoming it is a pleasure to come to you

Marie T.
St Leonards store, 14/03/2024

An excellent experience. An expert, professional, friendly & reassuring examination by the optician, Nuleen Panday and patient, friendly and helpful assistance from Kate in deciding on the lenses and frames..

Peter Bristow D.
Bexhill store, 13/03/2024

1. Receptionist who recognised me from many years ago at the Bexhill branch and also remembered my family. 2. An optician who was very professional and courteous as well as being very thorough and explaining everything throughout the appointment. 3 According I cannot think of anything you could do that would improve the your service. Well done

John C.
Eastbourne store, 13/03/2024

I had a good experience with all the staff and would be happy to recommend you. Thanks for all you help.

Robert D.
Uckfield store, 13/03/2024

I want to thank Ritz the lady who carried out my examination, I thought she was very patient and thorough and friendly, so was the receptionist, a lovely warm greeting, the manager was nice and chatty also giving advice when needed.

Valeria H.
Seaford store, 13/03/2024

All members of staff were lovely kathrine ( sorry if wrong spelling) was especially patient with me regarding Reggies duplicate order so yes a pain free hassle free experience thankyou

Kirsty B.
Battle store, 13/03/2024

My experience over many years with you has always been friendly and professional. The front desk staff are always pleasant and helpful and the opticians always understanding and informative. An all round good experience. Thank you.

Wendy S.
Bexhill store, 12/03/2024

Very good appointment with my optician, Nuleen Panday, excellent. Also Mel who does the measuring and paperwork is great. Very enjoyable experience overall. Thank you

Davina M.
Bexhill store, 12/03/2024

I can’t remember the names of the two female staff besides the Optician as this was my first visit. I can only say that the service I received was second to none, I was made to feel very welcome and was given professional friendly guidance. I now look forward to the fitting of my new glasses.

Anthony B.
Uckfield store, 09/03/2024

I had a really lovely experience with Barracloughs from start to finish. I never felt like I was rushed and was given plenty of time to choose my new specs. Mel and Kelly who both helped me were great and so helpful. Thank you!

Kirstie C.
St Leonards store, 09/03/2024

All members of staff acted in a very professional manner and I felt they all really did have my interests fully at the forefront.

Susan B.
Bexhill store, 25/02/2024

Mr Amey is very thorough and explains everything. I found all the Staff friendly, especially Sam who helped me to select new glasses.

Janice M.
Eastbourne store, 25/02/2024

I FELT VERY AT EASE WHEN i CAME FOR MY EYE TEST. EVERYONE WAS SO FRIENDLY AND NICE.

Diana D.
Bexhill store, 24/02/2024

It’s always a pleasure when visiting the optometrist I’m not sure who I saw but a great friendly guy! In fact all the staff are most helpful and friendly you never feel your an inconvenience like in some places! Very good indeed

Susan W.
Polegate store, 24/02/2024

Excellent advice and service from a kind patient young man who helped me with my sunglasses. Equally I was well advised and great care was taken on my contact lens check with another helpful gentleman. I really must take more note of their names. All in all a good experience for me.

Marion P.
Eastbourne store, 23/02/2024

I don't think there's anything much you could do to improve my experience. Both Ginny and the other receptionist were friendly and welcoming and Lucy was SO helpful. She explained everything for me and reassured me on several counts. Thankyou

Elizabeth S.
Uckfield store, 23/02/2024

1st class service from all the staff as it always is, very friendly, thank you every one.👍👍👍👍

Keith H.
Eastbourne store, 23/02/2024

The person who tested my eyes was excellent. Professional, welcoming, informative and knowledgeable.

Roger E.
Eastbourne store, 23/02/2024

I have been a "client" of Barracloughs since the last century! I have always found the staff to be excellent - polite, welcoming and attentive - and my recent visit to their Polegate branch has only reinforced that opinion. Sophia was the lady who, after my vision test, sorted the next phase with just the right touch of humour allied with superb professionalism. My past experience of being "treated" at the Eastbourne branch indicates the attention to customer service is instilled within the company. A family firm I would thoroughly recommend.

Antony C.
Polegate store, 22/02/2024

The team were so helpful helping me pick some new frames which is always a really tricky task. I really appreciated that they had time to look after me without needing to attend to too many other customers.

Emily G.
Polegate store, 22/02/2024

Everyone was so welcoming and professional. Also very, very helpful. Cally was so sweet and wanted to do everything to help. So did Nuleen who took so much trouble to explain the more complicated side of things! Thanks all.

Eula P.
Bexhill store, 21/02/2024

All the staff at this branch are exceptional. Great service and so helpful, thank you

Stephen A.
Polegate store, 21/02/2024

The optician was excellent- she was thorough and explained everything very clearly. The dispenser who helped me choose glasses was also excellent. She suggested glasses but also let me choose some frames myself. Very friendly and made it an extremely pleasant experience overall.

Rosamund W.
Bexhill store, 21/02/2024

Excellent care Fantastic service Nuleen did a great job

Chakravarthi R.
Bexhill store, 17/02/2024

Nuleen, my optician, was friendly, professional and discussed and explained everything re-my vision requirements, Also all shop staff deserve praise too - everyone was much, much more welcoming than my previous opticians only yards away!

Bill H.
Bexhill store, 17/02/2024

Jinny and Lucia are fantastic. They went out of their way to be friendly and helpful and although choosing glasses is a nightmare, Jinny is an expert at know what suits your face and really listens to what I wanted. Fantastic service.

Kirsty W.
Uckfield store, 17/02/2024

The gentleman who conducted the eye test was amazing, the best I have ever had. Likewise the lady who spent ages with me choosing my frames.

Christine W.
Eastbourne store, 17/02/2024

Nuleen Panday who did my eye test was fantastic she explained everything about the change in my eyesight. She showed me the scans which were done and explained everything showing on them. All staff were helpful and very friendly. Angela who helped me choose my new frames was brilliant and spent time finding the correct frames which suited me. Thank you to everyone.

Hazel C.
Bexhill store, 17/02/2024

My regular check up with Mr Patel, who i have seen for several years now. Once again I am so pleased with the excellent service from Barracloughs. No new glasses needed this time but Rita took time to ensure that my glasses were a secure and comfortable fit. Thank you Polegate Barracloughs 😊

Trudi D.
Polegate store, 13/02/2024

Mr Stephen Fowles Very reassuring and efficient feel well looked after during the examination all staff provide superb customer service Pat

Patricia D.
Bexhill store, 13/02/2024

Mr Patel is absolutely excellent and very thorough and so pleasant and easy to talk to at the same time. I have great confidence in him,

Jean S.
Polegate store, 12/02/2024

I must say I had a very pleasent experience all round. The welcoming, waiting time was short and the time I spent with the optition himself was thorough process, I felt he cared. Didnt disaprove on the fact i hadnt been for sometime.. I didnt feel pressered to buy more than i needed but i did. The assistant was very knowledgable and her advice on option for me was thoughtful. I would definitely recommend anyone to go.

Audrey B.
St Leonards store, 12/02/2024

Trevor was reassuring informative and extremely thorough

Marie Christine W.
Eastbourne store, 12/02/2024

Fabulous staff every step of the appointment.

Bella C.
Battle store, 12/02/2024

All members of staff were friendly and professional during my time with them .

Linda K.
Uckfield store, 12/02/2024

Really happy with our visit today as always. Looking forward to Zachary’s wearing his new glasses soon . Thank you.

Zachary P.
Eastbourne store, 12/02/2024

It was a very thorough examination. The process and the explanation of what was being carried out was well done. The staff as always were helpful and nice.

Antony C.
Battle store, 12/02/2024

The optician was such a lovey lady. Explained everything to me and was very patient. She is a credit to your firm.

Anne B.
Bexhill store, 12/02/2024

It was a delight to come to your shop in St Leonard's. I was greeted with enthusiasm and politeness. During my visit my many health conditions were accepted with empathy and every help was extended to accommodate them. Everything down to the smallest detail spoke of extremely high professionalism and the premises were a model of cleanliness My eye test was very thorough and carried out to an exceptional standard, my spectacle-fitting likewise! Thank you!

Stephanie G.
St Leonards store, 12/02/2024

From start to finish, I was treated with courtesy, kindness, and respect, no way was I at any time talked into anything, The eye examination was I felt very thorough, and the whole process was explained 👀

Malcolm P.
Bexhill store, 12/02/2024

All the staff were helpful and polite and the optometrist explained everything and put me at ease . Excellent service all round

Kathleen I.
Bexhill store, 08/02/2024

I don't know the receptionist name but both her & James were very friendly & helpful.

Julie O.
Polegate store, 07/02/2024

The three members of staff that I encountered during my visit were helpful caring and courteous, making the experience a pleasure

Carol M.
Polegate store, 07/02/2024

Rita checked us in - lovely warm welcome and made the kids immediately feel at ease. James the optician was efficient, thorough, and patient with all the kids questions. Thank you!

Charlie N.
Polegate store, 07/02/2024

reception lady was very helpful and listened to what i had to say. Nuleen Panday was very patient and understanding to my situation with my wife who had to be with me while i had my eyes tested.

Francis K.
Bexhill store, 07/02/2024

My appointment was very thorough and professional and the help given in choosing new frames was excellent.

Brenda A.
Bexhill store, 06/02/2024

James Miller was friendly and very professional. He explained everything very clearly . The appointment felt unhurried . The receptionist was very good and although I didn’t have to see the optometrist she was very friendly.

Margaret W.
Polegate store, 06/02/2024

Felt very welcomed. Understanding receptionist (sorry not to name) who reassured me when I had to delay my arrival. Very warm welcome from Mrs Bottrill. A most positive experience. She is warm, patient, friendly - and she certainly knows her stuff! I was never rushed into my answers and enjoyed what I remember as an ordeal in years gone by. (Not at Barracloughs!) Everything explained clearly. Finally, an offer to check my current glasses - gentleman (sorry not to name) took time to adjust the frames. Can't think of any way the visit could be improved. An excellent team.

Cherry G.
Eastbourne store, 06/02/2024

You have no need to improve anything! As usual, the care from Mr. Patel was outstanding. He always explains every part of the examination with the utmost professionalism making it easy to understand. The other members of staff are always very helpful, polite ,and understanding. I thank you ALL. .Take care.

Marjorie G.
Polegate store, 06/02/2024

Friendly staff and no waiting. Everything explained well and questions answered. Thank you all and looking forward to getting my new glasses.

Sheila B.
Battle store, 06/02/2024

Everyone was helpful and extremely friendly as always

Heather H.
Battle store, 03/02/2024

All staff at uckfield are super helpful and the care and advice is second to none

Warwick B.
Uckfield store, 02/02/2024

First class service with very pleasant staff

Barbara C.
Bexhill store, 02/02/2024

All the staff members from reception to the opthalmologist were very friendly and accomodating to the children. Couldnt have asked for more

Emily S.
Battle store, 01/02/2024

I feel the examination was very professional and I was kept advised as the exam progressed

Valerie M.
Seaford store, 01/02/2024

1. The receptionist took the trouble to check my address and update it as was necessary. 2. It was nice the Gwylm bet I've spelled that wrongly!) greeted me by my first name - even though I hadn't seen him for a couple of years or more. 3. The appointment was on time. 4. Mr Puri was as calm, pleasant and efficient as ever. 5. The dispensing optician who sorted out my frames was also very helpful; and when I said I was anxious not to overstay my time in the car park she was very quick, but without making me feel pressurised in any way. AN EXCELLENT TEAM!!!

Nigel L.
Battle store, 01/02/2024

Only sorry that I didn't catch the man's name who I saw yesterday , but I'm sure you can fill in that for me. He was so informative and helpful, explaining all the details of the test in a way that was easy to understand . I was really impressed and can't think of anything that he could have improved on : )

Susan C.
Battle store, 01/02/2024

Amazing reception team super attentetive and a fast appointment made. Very thorough eye examination caring snd considered. Just need to choose some frames with my wifes approval ! Thankyou

Craig B.
Uckfield store, 01/02/2024

As always all the staff are so friendly and kind. Cannot think of a way to improve what they are already doing

Julia C.
Battle store, 01/02/2024

Optician was very polite and considerate, clearly very knowledgable and happy to explain the tests and answer questions. The woman on the front desk was friendly and polite.

Debbie U.
Seaford store, 29/01/2024

Lovely people providing a lovely service, never made to feel rushed and always given good sound advice, highly recommend this branch

Sarah G.
Polegate store, 29/01/2024

My son has autism and the seaford staff couldn’t have done anymore for him, James the optician answered all of Stanley’s questions (he asks a lot of questions) James made Stanley laugh and so comfortable. I don’t remember the name of the man who fitted Stanley’s glasses but he was amazing to, and the receptionist even averted a possible melt down. They really couldn’t have done anymore for him, he had a great experience and can’t wait for his new glasses.

Stanley M.
Seaford store, 28/01/2024

Mr Purree was so helpful as always. He explains everything About the best way to look after your eyes. The new eye drops he recommended used at night has made an improvement already. The receptionist was very helpful as I arrived and the young Lady who looked after me as I paid was also very helpful and polite. A big Thank you to everyone. Best wishes. Lynn Letts

Lynn L.
Battle store, 26/01/2024

First ever visit to Barracloughs and i was very impressed with the knowledge, professionalism and customer service that all members of the team provided. Great all round service provided.

Garry E.
Bexhill store, 25/01/2024

All your staff were extremely helpful, especially Sophie who helped me with my new glasses

Jacqueline M.
Polegate store, 25/01/2024

The level of care and attention from all members of staff is second to none. A thorough eye examination for both my wife and myself was followed by helpful advice for my wife in choosing the right lenses.

Richard L.
Battle store, 25/01/2024

Excellent experience on Saturday for my eye test, the optician clearly explained the tests and my results and Mel was extremely helpful in assisting me select the right type of glasses for me. thank you. Great opticians, great service and great team, highly recommend.

Karen E.
Bexhill store, 24/01/2024

Lucia was very understanding and fully explained what was going on with my left eye in particular. When I made the appointment I was fearful that I would have to stop driving but that is not the case and new lenses will make things better. Thank you

Rosemary B.
Uckfield store, 24/01/2024

All staff were polite and helpful Relaxed atmosphere Been coming here for some years

Michael T.
Bexhill store, 24/01/2024

Absolutely wonderful as usual! Staff are so kind and welcoming nothing to much trouble. A big thank you to Rita she is smashing

Jennifer P.
Bexhill store, 24/01/2024

Mr Patel and girls at Polegate shop are top class Very happy efficient service

Michael E.
Polegate store, 24/01/2024

Very efficient and helpful staff. I was given a full explanation of what was being done and why throughout the eye test.

Joanne C.
Bexhill store, 24/01/2024

I received a very friendly reception and felt very confident in the expertise of the lady who did my eye test.

Leo C.
Bexhill store, 24/01/2024

All staff at the Seaford branch were cheerful polite helpful and efficient. Our family has been using Barraclough’s since the 1990s and have enjoyed ongoing friendly and professional service throughout up to and including my recent visit. Thank you to them all Peter Coll.

Peter C.
Seaford store, 23/01/2024

From the lady who made my appointment and chose my glasses to the lovely optician my experience was very positive and I am happy that I decided to switch to this branch. Thank you.

Lynne C.
Battle store, 22/01/2024

The service was smooth and professional. After the eye examination which was excellent I was attended to by Charlene Whitmore who took time to make sure everything was correct and that I was satisfied with all aspects of the purchase which I was. I don't think that you have much to do in way of improvements, your standards are very high. Thankyou.

Roy T.
Polegate store, 21/01/2024

As usual, I was very pleased with my visit to this optician in Eastbourne, all of whose staff are very friendly, attentive, caring and always ready to help, giving professional advice... I especially want to mention Victoria, Sharen, and Atefeh. I have been using Barracloughs Opticians already 24 years and have never been disappointed in them. Its employees help people who need them see this beautiful world more clearly and become happier... Many thanks to them for that...

Larissa B.
Eastbourne store, 20/01/2024

I received excellent service from your optician Surainder Puri who was very helpful in answering all my queries and carried out a careful and thorough eye examination. The person who helped with my glass fitting and choices was equally helpful and kind.

Sonia P.
Battle store, 19/01/2024

Thank you so much for fitting me in at short notice to give me a full eye examination. It was a thorough examination & very reassuring that both my eyes were in good health after my trauma with my grandson who accidentally shot me in the eye with a foam bullet!!!! Can I also say how lovely all the staff were during my visit. Thank you once again.

David C.
Eastbourne store, 19/01/2024

My first appointment with Ritz, who was very pleasant and helpful. Thank you.

Cindy G.
Battle store, 18/01/2024

Everyone is very professional and they take time to discuss everything that is required.

Catherine T.
Polegate store, 18/01/2024

I was made welcome by the desk receptionist and the lady who examined my eyes and then by the technician who finally dealt with me. Waiting area and technician area spotlessly clean and it felt warm, despite the cold outside. No complaints what so every- except for the cost of the lenses which I realise is a necessary expense!

Sandra W.
Bexhill store, 18/01/2024

The whole visit was very good indeed: booking was easy; the examination was very professional and conducted in such a way as to put me at my ease; and the frame/lenses selection process was very good indeed, all reinforcing my belief that I have made the right decision in selecting Barracloughs again.

Neil (Richard) P.
Battle store, 18/01/2024

As always Mr Puri who I saw was very efficient and thorough during the actual eye test. He also was kind enough to explain my dry eye condition and helped me understand how to better cope with it.

Rosemary Ann T.
Battle store, 17/01/2024

Delighted with every visit so far. All staff friendly and helpful and advice clear

Roger D.
Seaford store, 16/01/2024

All the staff were excellent, especially James, who carried out the examination,he certainly had done his homework as I suffer from a rare blood condition, which may have affected my eye condition, thank you James.

Clive O.
Bexhill store, 15/01/2024

Always a good service, very professional staff explaining very well the various tests being done.

Mary J.
Battle store, 15/01/2024

Both my daughter and I had eye tests with Nuleen. We both agreed she was efficient, friendly and gave us so much information about our eyes and varying conditions affecting us. It was an absolute pleasure to meet her and we felt very safe in her hands.

Liane B.
Bexhill store, 15/01/2024

All of the staff are very pleasant and helpful especially the young man from who did my eye test. Cannot remember his name, sorry, l just know he was standing in to help out as it was busy

Wendy Joyce T.
Bexhill store, 15/01/2024

Sam was welcoming & polite & helpful. Trevor was thorough & explained everything to me

Olivia J.
Eastbourne store, 11/01/2024

Full marks to all your ladies

Richard T.
Uckfield store, 11/01/2024

I was impressed by the charm and professionalism shown by both Trevor and Emma . It was my first appointment having only recently moved to Eastbourne. I always favour independent shops having had my own chain of fashion shops when I was young and sprightly . So I checked the on line reviews : the consensus was that Barracloughs was the one to go to . And I am pleased to report that for once the vocal majority were right ! This individual felt instantly at ease breathing in the quiet professionalism of those around him . Thank you .

John L.
Eastbourne store, 10/01/2024

Excellent eye examination and scan. Everything explained. Bought new glasses, first one that was picked for me, perfect. Thank you for excellent service.

Linda W.
Bexhill store, 10/01/2024

Prompt and efficient . Easy to chat through the data implications and sound advice given by James. Thank you

Anne W.
Polegate store, 10/01/2024

The reception staff give you the impression that Barracloughs is professional as soon as you enter. They are polite and friendly making you feel at ease. I was very comfortable during my eye exam and learned far more from Mr James Miller than in two years of hospital visits. He asked me relevant questions and took his time to ensure I understood.

Elizabeth S.
Bexhill store, 10/01/2024

Always such a lovely warm greeting, and fantastic friendly service. Cannot fault anything at all, always go above and beyond in Bexhill to help. Thank you!!

Siobhan M.
Bexhill store, 09/01/2024

My eye test was very thorough and it is a great comfort to know that I was in the hands of true professionals, not just interested in selling me new glasses. Mrs Baxter who tested my eyes was kindness itself and every aspect of my eyes was checked, important as i am in my later years and things can change. I chose some new frames and John was his usual knowledgeable and patient self, a real expert. I have been using Barracloughs for several years and they have referred me twice , both conditions have been dealt with because of early diagnoses How can I thank you all enough? sight is so precious. Thank you all very very much.

MIchael B.
Seaford store, 09/01/2024

All members of staff were welcoming and helpful. The optician Nuleen Panday was thorough and very informative. Thank you for fantastic service.

Dawn B.
Bexhill store, 08/01/2024

Friendly and felt the test was v good and comprehensive. Honest recommendation's.

Tom H.
St Leonards store, 08/01/2024

It is always an enjoyable experience visiting this practice. All the staff are cheerful, friendly and welcoming. Mr Puri is a very experienced optician and explains everything clearly. I have been coming here for years and would not go anywhere else.

Gillian W.
Battle store, 06/01/2024

You all treated me professionally and with kind consideration and good humour and I thank you for looking after my best interests.

Jennifer D.
Uckfield store, 05/01/2024

I arrived late but was treated extremely well. I apologise for my lateness. The optician was thorough and then discussed his findings with me carefully. The prescribing optician was equally thorough and advised me efficiently on choices. I will certainly recommend them if the opportunity arises.

Josephine M.
Battle store, 04/01/2024

Great service as always - and I hope everyone has a good start to the New Year

Fiona H.
Battle store, 02/01/2024

Very happy with the service provided, very professional.

Rosalie C.
Battle store, 02/01/2024

It is always so easy to arrange, a pleasant environment to be in, with lovely staff

John C.
Battle store, 22/12/2023

A very professional and comprehensive eye examination from start to finish.

Ted D.
Battle store, 22/12/2023

Very relaxing and welcoming experience. The eye scan was thoroughly explained by James and reception staff very helpful.

Elizabeth K.
Seaford store, 21/12/2023

I felt relaxed which is important to me, and the optician was very patient and helpful.

Rodney S.
St Leonards store, 21/12/2023

EXCELLENT TREATMENT

David B.
Seaford store, 21/12/2023

Friendly and efficient reception. Short wait and seen early by very personable optician. Test and consultation informative and friendly. Overall a very pleasant experience.

Andrew B.
Bexhill store, 20/12/2023

Ritz was so thorough, and very caring, cant recommend her highly enough.

Jake T.
Bexhill store, 20/12/2023

All of you impressed me. i appreciated the through eye check with the explanations. only thing.... i forgot.... to mention i think i need an intermediate on my script. that will wait till i came in for my new specs as i will measure my eye-to-screen distance. Keep up the good work. 73 William.

William B.
Bexhill store, 20/12/2023

Every member of staff were welcoming and professional, with clear explanation throughout the eye test and when choosing frames etc. Thank you

Helen P.
Battle store, 20/12/2023

Lucia is always so helpful and obviously very good at what she does. Lovely to deal with and explains everything so well. Can't praise her enough.

Tracy A.
Uckfield store, 20/12/2023

Thank you. Everybody was helpful. The optician gave me confidence. Rita was fabulous. The ladies on reception very welcoming & efficient. Merry Christmas.

Brenda D.
Seaford store, 18/12/2023

My wife came with me and joined me for the session. I don’t know the optician’s name but we both thought he was extremely pleasant and also very thorough and competent. He is a Sikh so you will know who I mean.

David M.
Bexhill store, 18/12/2023

Very pleased as the whole process went smoothly and faster than anticipated. The eye test, consultation and discussion regarding recent eye condition was thorough and interesting. Many thanks to Atefeh for her knowledge, interest and expert advice.

Laurence G.
Uckfield store, 18/12/2023

The optician made me feel relaxed, which helped me a lot to give the right answers. I have been to most of the local opticians , some of them have no patience and I finished up with bad glasses. I will return to you after I have finished my eye treatment at the Hospital, then I would like some new glasses please.

Rodney S.
St Leonards store, 16/12/2023

Very in depth eye examination, I felt that I was in very capable hands. I had been recommended to use Barracloughs by my eye specialist and she was going to liaise with him regarding my eye tests. Very professional set much better than your standard high street chain opticians.

Vivienne B.
Bexhill store, 14/12/2023

Every member of staff I met on my recent visit was welcoming, reassuring and professional and dealt with my requirements in an efficient and speedy manner.

Jill S.
Bexhill store, 13/12/2023

Very satisfied with the way Jamie examined my eyes and explained everything.

Margaret V.
Polegate store, 13/12/2023

Nothing you have a great team nothing is too much trouble you staff are friendly and helpful Sofia has chosen some lovely frames a better selection than i have seen anywhere else. Mr Patel is very professional and always willing to explain things. The lady on reception i cant rember her name is welcoming and helpful.

Rosemary B.
Polegate store, 13/12/2023

Excellent service from reception to Optician. Highly recommend this branch of Barracloughs.

Glynis S.
Battle store, 13/12/2023

The whole team are extremely professional. The initial eye check is very thorough, not hurried in anyway. All questions or concerns are answered. Fantastic assistance in regards to chosing the frames, also advise as to which lenses are best suited to give me the maximum comfort and adaptions to suit my needs. Lovely selection of frames at reasonable prices! The clinic itself is situated in an easy to park area, and has a very high standard of cleanliness. I would highly recommend. Many thanks to James, Glyween (forgive me if i spelt it incorrectly) and Claire.

Hayat M.
Polegate store, 13/12/2023

All the staff are welcoming and helpful. I will wait until all problems are resolved before giving a final comment but over the passed few years I have always had very good service. Thank you.

Anne S.
Battle store, 12/12/2023

Every one was polite, friendly and very professional. The optician, Mr Miller was thorough and clearly explained what processes he has going through and the results. Can't wait to have new specs fitted by Sophia.

Barry U.
Polegate store, 12/12/2023

I am always extremely well looked after by all members of staff whenever, and for whatever reason, I come to your Bexhill branch. Everyone is helpful, patient and friendly however busy they might be.

Ann B.
Bexhill store, 11/12/2023

Booked an appointment as was not happy with my experience at another opticians.. Was extremely happy with all the staff at the Seaford branch, who were happy to explain everything to me about my prescription and guided me through my options for my new glasses. Thank you.

Lesley L.
Seaford store, 11/12/2023

My Optical Examiner was able to make a speedy and accurate assessment of my last eye test examination and the resultant prescription. She also listened to allow me to explain all of my current medical issues and assessed as to how they might affect this latest examination.

Ian G.
Uckfield store, 11/12/2023

Always receive excellent service from the staff members, and especially Mel who makes the visit a pleasurable experience.

Maureen T.
Bexhill store, 11/12/2023

Excellent service with time, care and attention given by all the staff. The eye examination by James was very professional and thorough and he had lots of time for my questions. And Sophia was absolutely excellent in her advice about new glasses and the choices available.

David J.
Polegate store, 11/12/2023

Had problem with eye Was given an appointment first thing next day Received a very thorough examination from Steven who was very friendly and reassuring Even though he didn't think there was anything to worry about he referred me to eye hospital just to be sure. Was seen the next day at Bexhill eye dept who confirmed all was ok. Was very impressed with Barrocloughs professional service

Lilian B.
Bexhill store, 11/12/2023

There really is nothing that you could be doing better.The level of professionalism, friendliness and overall kindness really was exceptional. This applies to all staff at work on Tuesday 6th December 23 Plus Rita who made my original appointment.. Truly wonderful staff in a clean fresh bright environment -I’ve already recommended you to a frien!

Linda D.
Seaford store, 07/12/2023

James Miller checked my eyes following a cataract operation on the right one and all was well. I hope to have a similar operation on the left one in the new year.

Susan A.
Bexhill store, 07/12/2023

All members of staff were friendly and efficient. I can see no way you could have improved the excellent service

Pat S.
Seaford store, 07/12/2023

This is an excellent business. Nothing is too much trouble and everyone knows what they are talking about.

Marion C.
Polegate store, 05/12/2023

Extremely professional optician, who explained in detail procedures and current result of various tests undertaken.

Jonathan G.
Bexhill store, 05/12/2023

The courtesy I received was first class. Everything was very thorough and professional. Take a bow.

Phillip F.
Eastbourne store, 05/12/2023

You cannot improve on perfection

Evelyn C.
Battle store, 04/12/2023

Best opticians in the area & with great staff.

Margaret J.
Polegate store, 27/11/2023

I didn’t get the opticians name, but he provided an excellent service. Discussing my issues with my current lenses and looking into possible alternatives.

Robert F.
Polegate store, 27/11/2023

Had an excellent eye test very thorough James was brilliant unlike the big companies where you are basically a number the personal touch at Barracloughs makes such a difference All the staff are really good i would highly recommend keep up the good work

Pamela B.
Polegate store, 27/11/2023

The optician who treated me was excellent. The receptionist was friendly. I would definitely recommend Barracloughs

Helen Rosina B.
Bexhill store, 27/11/2023

Always greeted with a welcoming smile. It would have been useful to know beforehand that scanning machine was broken so that I had the option of re-scheduling my appointment when scanner was fixed.

Sharon G.
Uckfield store, 25/11/2023

The examination I went for was a cataract post op. The optician was very thorough and spent a lot of time explaining everything particularly as I had, had post operative problems with the eye that I had done earlier in the year.

Tracey A.
St Leonards store, 24/11/2023

Professional service from start to finish. Maharshi explained procedures as he carried out an eye test for me and clearly put forward recommendations. All staff were a credit to your business

Linda S.
Polegate store, 22/11/2023

No improvements required. Customer service levels very high with the staff members I dealt with

Moira B.
Battle store, 22/11/2023

I gave this rating because were very welcoming and the Opticions Anntonette was wonderful, explaining everything she was doing as she went along, I do not like my eyes being touched so was a bit nervous, she was very kind and patient

Susan G.
Eastbourne store, 22/11/2023

Our Visit was to Polegate branch not Battle. Reception Staff very helpful and pleasant. Mr James Miller very thorough, informative and explained each procedure carefully.

Hilary C.
Battle store, 21/11/2023

Lovely staff, excellent, personal service. I appreciate the time, care and attention that's given when I have my regular eye check ups!

Stephan D.
St Leonards store, 20/11/2023

The service was very professional and thorough. There was plenty of time for me to ask questions. Thank you very much. It's good to be able to feel so confident about the conditi9n of my eyes.

Judith B.
Battle store, 17/11/2023

Trevor Amey was brilliant and really made sure that I knew what was going on and how best to help me.

Anntoinette A.
Bexhill store, 17/11/2023

I have been going to Barracloughs for many years and seen by the same optician. I have complete confidence in the service I receive and the whole team are friendly and professional. I cannot think of any improvements needed. Thanks again for your help.

Gail T.
Battle store, 15/11/2023

This was the first time I had had my eyes tested at Barraclough’s, having only moved to the area six months ago. All members of staff were very friendly, knowledgeable and put me at my ease straight away. I would definitely recommend them to friends and family.

Cindy G.
Eastbourne store, 14/11/2023

Both members of staff were Excellent, Receptionist & the lady who did my glasses, cant remember her name and the man who did my eye test excellent service

Sally B.
Polegate store, 13/11/2023

I found James extremely professional with great knowledge and made the eye test a pleasurable experience.

Ellis R.
Polegate store, 10/11/2023

The whole experience was good, Both the opthalmic and the dispensing optician were excellent....thorough, professional, knowledgeable, informative and helpful. The only problem I encountered related to the machine that was to test my eyes for changes due to macula disease . It was, for some reason, unavailable so I will have to return to have the test done.

Jane O.
Eastbourne store, 08/11/2023

The staff are always so helpful and friendly. Helping to make decisions and giving advice. Wouldn’t go anywhere else. Thank you.

Abigail G.
Battle store, 08/11/2023

Cally was very informative and helpful when I was investigating getting some glasses following my annual check up.

Anne C.
Bexhill store, 08/11/2023

Hi very happy with my recent visit for eye test and choosing glasses . The lady who did the test was very professional and friendly . I’d be more than happy to book with her again The lady who measured my new glasses and took measurements was the same . Thank you

Jacqueline H.
Bexhill store, 04/11/2023

Gill (Jill?) was extremely helpful with the aftercare & advice I required. As per my last visit, David was able to clearly answer my queries, without going over the top. I like the friendly atmosphere whenever I visit. The people on the desk are always really welcoming & helpful. Thank you.

Christine G.
Battle store, 03/11/2023

All the staff were amazing, Stephen was very professional and having gone in worried about my eyes, explained everything in detail and put me at ease. Kelly’s customer service was outstanding, giving opinions on style of glasses for me and explained the whole process for me. Could not have asked for better service. Thank you

Carly N.
St Leonards store, 03/11/2023

Everyone was very pleasant and easy to talk to. The examination was efficient and on time. I don't think anything could have been done better.

Isla S.
Seaford store, 03/11/2023

Nothing needed to improve. All staff were pleasant, efficient and on time. What more can anyone need

Brenda P.
Battle store, 03/11/2023

I was generally impressed with the attention I was given. Trevor was very thorough in assessing my needs and Rita was extremely helpful in helping me choose my new glasses..

Roger F.
Eastbourne store, 30/10/2023

We recently visited the battle branch and thought the staff were all so lovely!! The optician was wonderful and chatty with him and patient explaining everything as he went along. A special mention to a lady named Natalie Bowyer Harris who served us, she was also amazing with my 6 year old picking out his glasses, really patient with him and listened to exactly what he wanted and made him feel really comfortable and cool with his choices! He said after I really liked it in there and cannot wait to get my new glasses! Thankyou Natalie for making him feel this way i know it will make a huge difference with his confidence when wearing his new glasses! X

Tommy B.
Battle store, 30/10/2023

Khodi saw a gentleman who was very helpful and thorough with check and done very well talking and explains to my some he was going to do.

Khodi M.
Bexhill store, 30/10/2023

It is always a pleasure coming to Barracloughs Polegate. Good Optometrist & friendly, caring staff, Ty.

Nicola W.
Polegate store, 26/10/2023

The man that carried out my examination was extremely polite, friendly and thorough he explained everything he was doing in an interesting way and I felt very assured.

Karen M.
Bexhill store, 26/10/2023

A very comprehensive eye examination. Plenty of discussion about my eyes and the possible treatment in the future. I felt fully involved throughout. Thank you.

Rosemary T.
Uckfield store, 26/10/2023

Very warm welcome, staff were very helpful and knowledgeable. Would recommend to family and friends

Linda H.
St Leonards store, 26/10/2023

Mr Patel was, as ever, very good indeed and always explained what he was doing and why. I dealt with both the girls on duty and both were so very helpful and patient. I cannot think of a single thing that needs attention. An excellent visit.

David S.
Polegate store, 26/10/2023

It was a real pleasure to visit your Seaford Branch and meet Mr John Clayton and Mr James Miller again, both of them so good at their profession. They never fail to impress me with their knowledge and the way they imparted it, I actually look forward to visiting them again. I left the Branch totally satisfied with the result of my visit.

Percy R.
Seaford store, 25/10/2023

Thank you to everyone at Barroclough Opticians in Battle. Amazing service from the opticians, technical staff and receptionists. Will definitely recommend to others.

Melinda B.
Battle store, 25/10/2023

All the team were so friendly. I felt like I could have had a coffee and chatted all day. Really impressive service. Also the selection of glasses were brilliant. Really impressed with the range.

Taryn H.
Polegate store, 25/10/2023

The opportunity to discuss what to do with the various options with my glasses was very helpful in reaching the right decision.

Grover S.
Bexhill store, 23/10/2023

James Miller was, as usual, very thorough and efficient. He answered my questions fully and explained the results of the tests and photographs.

Pamela M.
Polegate store, 23/10/2023

I was very happy with my visit, from the moment I entered as was welcomed with a nice smile and friendly greeting. Thorough examination and everything explained in detail. Didn’t feel my time was at all rushed. Very satisfied

Nita H.
Battle store, 23/10/2023

I was very happy with the way my assessment was conducted and with the outcome. I can not think how it could have been any better.

Clive J.
Eastbourne store, 20/10/2023

All staff in Battle store are professional, friendly and made the whole process very easy and enjoyable. Nathalie has great knowledge and information about products and how adjustments apply to my optical requirements. Communication by text and email is timely and useful for appointments information. Definitely will return as a customer and recommend to others too.

Andrew S.
Battle store, 20/10/2023

Prompt service. The test was explained to me and the lady who helped me choose the frames was efficient

Susan B.
Eastbourne store, 20/10/2023

A first class service from Trevor and Sam, I don't think it could be improved and I so wish other shops or stores had the same attitude

Alan C.
Eastbourne store, 20/10/2023

Because you are treated as a individual and not number or money making machine. You are always treated witb respect and everyone takes time to look after you. The personnal service is amazing, not like the chain stores.

Nicola S.
Eastbourne store, 17/10/2023

All of the staff were excellent - really friendly and helpful. I was especially pleased with my appointment with the optician - a really kind and helpful man who gave me plenty of time and explained things brilliantly. Very pleased...10 out of 10

Alison E.
Polegate store, 16/10/2023

A lovely stress free visit again, my sons eye test was taken with lots of patience, thank you for making us both feel at ease, my son really relaxed in your hands.

Albert H.
Eastbourne store, 16/10/2023

Nothing to improve the optician as always has an excellent manner in improving my eyesight. Kelly is as she has always been an excellent member off staff with helping me with frames, and explaining the procedures

Barry C.
St Leonards store, 16/10/2023

I had a very positive appointment with Mrs Bottrill. She was very professional and thorough but also very friendly and answered all my questions.

Mary G.
Eastbourne store, 16/10/2023

Very thorough examination by Mrs Lucia Baxter with good explanations and advice.

Brendan D.
Uckfield store, 13/10/2023

The optician was very helpful and impressive had a good experience came away feeling very looked after

Gordon R.
Bexhill store, 13/10/2023

The gentleman who examined my eyes was very thorough and reassuring. A member of staff , Kate , was also very thorough when arranging new spectacles and was very kind in arranging for my son to collect me as I had forgotten to bring my mobile with me..

Diana G.
Bexhill store, 13/10/2023

Very helpful staff in store and VERY patient optician!!!

Jeanette G.
Polegate store, 11/10/2023

I was lucky to get a cancellation appointment when l called about an eye problem. David Bottrill could not have been more thorough, knowledgeable and professional. I had total confidence in the service provided and left with complete peace of mind and the information I needed. All the staff are empathetic and helpful and really gave good advice when choosing new glasses frames. Such a great experience and they really understand their customers and deliver on service.

Tessa W.
Battle store, 10/10/2023

All the staff were friendly knowledgeable and positively enthusiastic. As always I should add. Thank you for your excellent local service, it is much appreciated.

Kim U.
Battle store, 10/10/2023

Simran was very good with the Eye Test and very efficient throughout the appointment.

Wendy Maureen A.
Bexhill store, 10/10/2023

My sight test was probably the best one I’ve had for years. I felt listened to and all my questions were comprehensively addressed. The lady was efficient and kind. The fact that the results were better than expected was a bonus. Many thanks.

Cathy L.
Eastbourne store, 10/10/2023

I found the whole experience at Barracloughs very easy and pleasant. Every member of staff were professional with a relaxed disposition making me feel very comfortable and confident.

Janet G.
Battle store, 06/10/2023

James was excellent and very professional and the whole service I received was exceptional.

Lindsay L.
Bexhill store, 06/10/2023

All members of staff were friendly, helpful and professional. I was particularly impressed with Trevor the optician he explained everything and was extremely thorough.

Claire D.
Eastbourne store, 06/10/2023

Everyone is always very friendly and very helpful which is why we continue to use Barracloughs. oh and very patient too.....

Sandra F.
Battle store, 05/10/2023

All the team are very professional and make you feel at ease straight away, which helps when discussing any sight problems you may be experiencing.Nothing more needed!!

June P.
Polegate store, 03/10/2023

Your reception staff are just lovely, and Abdul did a really thorough and clearly explained series of tests on my eyes - I was very happy with his calm and measured explanations - I did not feel rushed, but had time to give my responses. Thank you, all - I'll be booking in to buy some new specs (and choose frames) soon. Fiona T

Fiona T.
Bexhill store, 02/10/2023

Mrs Lucia Baxter always very good and helpful. All the staff very friendly and helpful

Penelope S.
Uckfield store, 02/10/2023

Very good. James was excellent he diagnosed cataracts and clearly explained my options for treatment and answered all my questions. He was friendly, professional and very reassuring.

Marion N.
Polegate store, 02/10/2023

Following an excellent and thorough eye examination with Maharshi both Olive and Sophia were extremely helpful in identifying some Maui Jim sunglasses frames for driving. A great experience all round.

Amanda B.
Polegate store, 02/10/2023

The young lady who helped me with my prescription was excellent and her colleague the optometrist was equally very thorough and impressive. I will definitely be using this branch of Barracloughs in future.

Marysia K.
St Leonards store, 02/10/2023

The gentleman who did my test was very professional and thorough, and had an easy manner. He explained what he was doing as we went through the process and put me at ease.

Peter M.
Bexhill store, 02/10/2023

Staff were helpful and polite. I didn't have to wait long to be seen and the examination itself was fantastic! Really great explanations given along the way and informative discussion about options.

Ritza M.
Bexhill store, 02/10/2023

I found Dr Javadnia to be extremely professional, helpful and approachable. Other members of staff were also professional and friendly. A positive experience all round.

Barbara G.
Eastbourne store, 02/10/2023

I attended for a cataract operation check up on Saturday 30/09/23. Very efficient. Referral to be made for right eye cataract operation. Now arranged for Saturday 07/10/23. Very pleased with swift result.

Vivian E.
Uckfield store, 02/10/2023

Trevor and Sam did a fantastic job. Warm friendly and welcoming.

Kirsty G.
Eastbourne store, 02/10/2023

Courteous Val on Reception, very kind Optician - Mrs Baxter - and helpful John with prescription and choosing glasses. Altogether, excellent.

Mary S.
Seaford store, 02/10/2023

He was really good with a calming manner. Talked all the way with full information. First visit to see Trevor Amey .

Angela W.
Eastbourne store, 30/09/2023

The whole experience at Barracloughs is totally professional . First class staff .

Dennis N.
Uckfield store, 27/09/2023

I was very happy with my eye examination Mr Bottrill explained everything he was doing, and natalie helped me choose the right glasses Thank you

Christine B.
Battle store, 27/09/2023

Everything was perfect during my visit at your place. Thank you so much, I am very happy with your service provided for my son eyes' check up!

Diarius C.
Eastbourne store, 25/09/2023

Both the receptionist and Mr Patel were professional, friendly and most efficient. I was pleased and impressed by Mr Patel's interest in my condition. There is an 'air' of quiet confidence and competence within the shop which is reassuring. Full marks!

James T.
Polegate store, 25/09/2023

I was made to feel very comfortable during my eye test. Everything was being explained to me. Very polite and friendly.

Julie T.
Bexhill store, 25/09/2023

The team at the Uckfield branch is so friendly, helpful, knowledgeable and polite. Always an excellent experience. Thank you everyone.

Susan S.
Uckfield store, 25/09/2023

I can't remember the name of the optician I saw but he was excellent in every way .... friendly, informative and thorough. Also the young lady who helped me choose frames etc was very helpful, attentive and patient, in fact all the staff have very good customer skills which help make the whole experience a pleasant one. Sorry I can't remember individual names!

Lorraine J.
Battle store, 22/09/2023

Having had interactions with most of the staff, I would highly recommend the Battle staff. The customer service was first class and I prefer to have continuity. The people get to know one and ones case history, ergo, a more efficient treatment ensues. Thank you to all at Battle store.

Jacqueline L.
Battle store, 21/09/2023

James Miller was excellent very thorough, friendly and helpful. I would highly recommend him.

Susan B.
Polegate store, 21/09/2023

First-rate service using the latest technology to make sure nothing untoward is happening to my vision. Unfortunatly it was caught straight away and hopefully will be sorted by the medical community. This shows how important regular checkups are and checking previous results that show glaring anomalies. Apart from that soon sorted a replacement glasses that will help me ahem see better hopefully for another year. I have noticed there is zero stress and every member of staff is so kind and polite and just wants to help. That alone makes a huge difference in this age. Thank you all!

James K.
Bexhill store, 20/09/2023

Its always nice to visit Barracloughs, everyone's always nice and helpful

Nina S.
Eastbourne store, 18/09/2023

The receptionist was efficient, Abdul Shonuga was excellent and Kate Motylinski (I think that was her name) was accommodating.

Denis D.
Bexhill store, 18/09/2023

Abdul explained things very well when he did my sight test and scan. Val dispensed my new frames and she was very friendly and helpful.In fact all the staff in the Bexhill Opticians are always very friendly and helpful. I would thoroughly recommend them.

Caroline G.
Bexhill store, 15/09/2023

I had excelled sarvice from Abdul and the llady who measured me for new glasses.Very happy and will recommend you to my friends.

Janet M.
Bexhill store, 14/09/2023

All staff were helpful and friendly. Abdul, the optician took his time to give clear and helpful explanations which was much appreciated.

Marilyn W.
Bexhill store, 14/09/2023

Both Steve & Kellie were lovely. Steve told me off for not visiting sooner 😄 but conducted a very thorough check up. Kellie was very helpful with choosing my new specs & we had a great chat. Would definitely recommend barraclough to everybody.

Pauline T.
St Leonards store, 14/09/2023

All staff were really helpful. Showed interest in me and I felt under no pressure of time or expectation. Follow up appointments were arranged the same day. Everything was very professional and efficient. Thank you

John S.
Battle store, 14/09/2023

The service and advice at your branch was extremely good.The scan was explained very well by David and I was very happy with everything done. Brenda W.

Brenda W.
Battle store, 14/09/2023

All staff were very professional with my Daughter Ava's visit on 9th September at the St.Leonard's-on-sea branch.any thanks 😊 👍 😀 🙄xx

Ava W.
St Leonards store, 13/09/2023

All staff members were and always are welcoming frendly and professional explaining things and making the visit a pleasant experiance

Andrew R.
Battle store, 13/09/2023

Very impressed with optician that carried out eye test. Took a lot of time to investigate problems and was very informative and re assuring.

Helen U.
Bexhill store, 13/09/2023

Lovely helpful staff. Abdulfatai was lovely, he took time to go over the scans and explain everything.

Carole K.
Bexhill store, 13/09/2023

Friendly staff …a very knowledgeable optician..who explains everything in easy to understand terms… a pleasure to go !!!

Beverley W.
Polegate store, 13/09/2023

All the sraff were exceptional friendly. The optition took time to explain what was happening to my eye sight. He hopes ge has solved my problem but told ne that if the new glasses don't help I must go back. He made he feel that nothing was too much trouble.

Patricia S.
Polegate store, 12/09/2023

There was nothing on which the team could improve. My eye examination was thorough and each stage was comprehensively explained. When selecting frames I was grateful for not being over-sold anything out of my budget. The selection of frames available was good and the whole process straightforward and pleasant.

Alastair D.
Seaford store, 11/09/2023

I was treated with courtesy throughout and felt that my needs as an individual were acknowledged and taken into account. My eye test was carried out professionally and thoroughly and everything was explained clearly to me. Thank you James! John was equally helpful and knowledgeable, making the process of choosing my new pair of glasses a very pleasant experience.

Glenda S.
Seaford store, 11/09/2023

I am always very satisfied with your service. On this particular appointment on 5th September at 10.20 I was delighted to be seen by your locus. He was absolutely charming, polite and efficient. He talked me through each step without patronising me. It was a pleasure to see some young blood in the practice.

Jeanette B.
Bexhill store, 06/09/2023

Don't expect me to remember names, but you were all great, very professional, explained things well, very helpful and made the whole experience stress free.

Claire M.
Uckfield store, 06/09/2023

Abdul. Very helpful, patient and friendly. We were actually seen in advance of our appointment. All very good and professional. Many thanks

Isabella M.
Bexhill store, 06/09/2023

I thought my eye test was very thorough....and the lady doctor was very patient with the system, that was messing her around. I found out things that no other person had informed me of....wil definitely be going back next year...and hopfully see the same lady doctor who did my eyes.

Carol W.
Eastbourne store, 06/09/2023

Always a pleasure to see Mr Patel and he's so thorough and reassuring 😍

Cherry S.
Polegate store, 06/09/2023

Although I had difficulties with a prescription at the Eastbourne Store, My recent experience at the Bexhill Store was so much better. The eye test was carried out by Ritz in a professional and friendly way together with a follow-up discussion regarding my choice of frame etcetera. I now look forward to collecting my replacement spectacles in a week or two.

Neil H.
Bexhill store, 03/09/2023

It would be difficult to single out one member of staff as they work very closely as a team. From my walking into the branch I was met by two smiling faces both of whom could not have been more helpful. I was them greeted by the ophthalmologist who tested my eyes and helped me with my dry eye condition. I have never had such a through eye test examination experience I was made to feel listened to relaxed and confident. I go back to my dry eye condition after my eye examination I was recommended some new eye drops for daily and overnight use, the difference is amazing my eyes are no longer feeling as though I constantly have grit in them, and my vision is much clearer amazing! Can’t wait to collect my glasses. Excellent service great teamwork.

Alice W.
Uckfield store, 02/09/2023

Lucia was very professional, very thorough and patient and was happy to complete the form for my Medical vision assessment for the DVLA.

Derek M.
Seaford store, 02/09/2023

Eye examination with Stephen Fowles at Bexhill, appeared to be very thorough. All staff were very friendly and nicely presented in their uniforms. (Sam and Julie on Reception and Dispensers Mel and Kate). My specs were adjusted as necessary. Environment was clean and welcoming, personal service appreciated.

Sandra M.
Bexhill store, 02/09/2023

Best optician's ever polite staff and optician explains everything to you

Donna W.
St Leonards store, 02/09/2023

When I first came to Barraclough's earlier this summer. Your optometrist (Paul Mitchel?) wasted no time in recommending that I have a cataract operation and referred me to Spa Medica. The operation was carried out without any delay and very successfully. At my next visit, I was advised that my long distance eyesight was so good that I would not benefit from any new distance glasses- I am grateful for the optometrist's honesty. I will though need new reading glasses and I look forward to receiving them in a couple of weeks time. Barraclough could have made more money out of me, but your honest advice does you all credit.

Nicholas H.
Seaford store, 01/09/2023

It is always a pleasure to visit Barracloughs. All the staff are so friendly, caring and helpful. I much appreciate such thoughtful attention.

Patsy E.
Seaford store, 01/09/2023

Excellent, all staff were professional and friendly. Examination was thorough and explained clearly. I would recommend.

Christine R.
Battle store, 01/09/2023

Felt like you all had time for me, I was also educated nicely!

Natasha G.
Polegate store, 31/08/2023

Natalie greeted me when I arrived, with a lovely smile and welcome. Shortly followed by David who then gave my eyes a thorough examination. He was very reassuring and I left feeling very much happier than when I arrived. I cannot fault the service at all, thank you.

Eric S.
Battle store, 25/08/2023

James Miller was a very pleasant young man, very professional, helpful and informative.

Susan M.
Bexhill store, 25/08/2023

Lucia explained what tests she was carrying out, and what the results mean. She listened to my comments and made me feel part of the experience. The tests showed that I do not need to have new lenses this time. I hope Lucia will be able to continue to examine my eyes and discuss the situation, in the future. Thank you.

Brenda B.
Seaford store, 25/08/2023

The premises provide a light and friendly atmosphere and the staff were very welcoming and competent.

Christopher F.
Bexhill store, 25/08/2023

Thank you spending time with me and your valuable advise and support. You listened to my concerns and offered very useful tips for improving the situation ,

Sarah H.
Seaford store, 15/08/2023

This was my second visit to Barracloughs with David Bottrill, he is consistantly professional giving clear detail about each check/test and informing me of how my vision has changed and predicted changes with age. David answered all of my questions again with clarity giving sound advice without pushing for sales. I would not hesitate to recommend David to anyone, if you are looking for top professional service, you won't need glasses to find out here! I will definitely use again.

Dave C.
Battle store, 14/08/2023

I had my 2 year eye check last week with Mr Puri and he was just lovely. Mind you, everyone at the Battle branch is lovely! I’m going back in a week or two to choose some new specs and I know that I will be given lots of help in picking something that will look good on me. Can’t wait!

Sonja B.
Battle store, 13/08/2023

Seen by Mr Miller and was impressed by non-fussy, courteous and speedy attention also grateful how each phase of eye examination was explained. Very satisfied with service.

William J.
Seaford store, 13/08/2023

They are all super Avril on reception was great helping me choose frames with the other lady The optician is always superb and calm excellent eye test All very professional lovely enviroment Well done Battle Branch

Leah S.
Battle store, 12/08/2023

Hello, everyone was very helpfull. The optician herself was very good,and explained everything to me..

Averil H.
Eastbourne store, 11/08/2023

Mr .Puri is always patient and professional. I always feel l am in good hands .

David P.
Battle store, 10/08/2023

We were made to feel very welcome by Sophia and Claire who provide a professional and friendly vibe in the Polegate branch. Mr Patel is professional and takes his time to explain everything and Sophia was especially helpful and patient with myself and partner whilst we chose our glasses. Thank you.

Leigh A.
Polegate store, 10/08/2023

I found the staff to be very friendly and supportive. They couldnt do enough for us. I Highly recommended them.

Nicky H.
Polegate store, 09/08/2023

All the staff were very friendly and helpful. As usual it was a very pleasant experience.

Paul G.
Polegate store, 09/08/2023

We both found the staff to be really friendly, helpful and couldn't do enough for us. I would recommend them any time. .

Jamie H.
Polegate store, 09/08/2023

As always, friendly, efficient and thorough with good feedbaack. Thank yoou.

Patricia M.
St Leonards store, 09/08/2023

The receptionist was very helpful as I had mistakenly got the time of my appointment wrong. I was 20 minutes early. The Optician Dr A Javadnia although gave me bad news was very professional and explained every step clearly and made sure I understood what she was saying.

Kate B.
Eastbourne store, 05/08/2023

The optician James Miller was excellent .. professional, knowledgeable and took the time to explain to me about my cataract … please thank him

Ellen S.
Polegate store, 05/08/2023

An excellent service and support from all three members of staff. It is worth travelling to Seaford from Balcombe knowingly I will receive the best care and advice. Yours Sincerely Heather Curry

Heather C.
Seaford store, 04/08/2023

Brilliant could not be improved,Antoinette is so understanding and kind,Victoria also and delightful man who explaned cost of new specs zi will be getting soon.I would not go anywhere else Thankyou you,the whole team

Angela C.
Eastbourne store, 04/08/2023

The staff are always so friendly and don't rush you. I've had a lot of issues with my glasses etc so I've been back a lot and they never make me feel as though I'm a burden.

Tracey J.
Uckfield store, 04/08/2023

This was my first visit to the Polegate practice (having been a client at Bexhill for some decades). Everyone from the receptionist to Maharshi Patel were excellent. I can't think of anything that you could do better.

Chris D.
Polegate store, 02/08/2023

After many years of dealing with you I am still well satisfied with the service and advice I receive

Stephen B.
Seaford store, 01/08/2023

I was made to feel very welcome on my arrival. The optometrists was so helpful and informative. The ladys that helped me choose new frames were also very helpful and didnt mind me taking forever to choose new frames.

Rebecca W.
Bexhill store, 31/07/2023

Antoinette Bottrill continues to deliver an exceptional level of service. She is a superstar!

Graham W.
Eastbourne store, 31/07/2023

James Miller, as always, was helpful and understanding. He answered all my questions regarding my recent cataract operation. Your colleague who helped me to choose new glasses and sunglasses was extremely friendly and helpful. It is such a friendly atmosphere at Polegate and I always feel very relaxed.

Mavis A.
Polegate store, 29/07/2023

Trevor was excellent. He was thorough and took time to explain what he was doing and his findings. Gwyllym was great helping to choose the right frame. It was good to have the different types of varifocal lenses explained that would be beneficial to me.

Veronica T.
Eastbourne store, 29/07/2023

Very professional, thorough and friendly appointment. Consistently high standards. Thank you

Julie C.
Battle store, 29/07/2023

Thorough, professional consultation by Mrs Baxter

Nicola V.
Seaford store, 28/07/2023

All the staff were extremely friendly and very professional.Time was taken to choose my frames and an honest opinion on the look was given which was very helpful indeed. Could not fault my visit .

Elizabeth W.
St Leonards store, 26/07/2023

I can't think of anything to improve your service. I am always met with politeness,helpfulness and friendliness from all the staff.The main dealings of course are with the opticians. My concerns and questions are answered fully and I am dealt with professionally and efficiently.And I leave very satisfied. I have been with Barracloughs for a number of years now and that pleases me.

Michael K.
Eastbourne store, 26/07/2023

Friendly and professional staff. Speedy to act when a referral was necessary.

Trevor L.
Bexhill store, 25/07/2023

All the members of staff were friendly efficient and helpful

Lesley S.
Battle store, 25/07/2023

Daniel explained everything he was doing as he conducted the eye examination and explained everything about the images taken of my eyes with comparisons to older ones. Gwylym altered both sets of my glasses to fit properly making sure they were aligned perfectly. He was very thorough and professional. Plus he remembered me from years ago when he was full-time in the Battle shop.

Sally S.
Battle store, 23/07/2023

Mr Puri took time to reasure me and I am very grateful for the care which I have received from him and all the staff at Barracloughs over many years.

Alison B.
Battle store, 22/07/2023

Very thorough eye test carried out in a professional manner. Thank you.

Brian M.
Bexhill store, 21/07/2023

All three staff members I saw were efficient, informative and welcoming (front of house, optician and follow up care).

Inez M.
Polegate store, 21/07/2023

Both optician (Trevor) and dispencer performed entirely to my satisfaction.

Brian B.
Eastbourne store, 21/07/2023

Grand as always😃

Kevin L.
Uckfield store, 21/07/2023

The lady who tested,my eyes was very kind and The man who helped me choose my new glasses was also very helpful.Overall a lovely experience

Margaret W.
Bexhill store, 21/07/2023

David & Gill are great members of your team - very professional and courteous with great knowledge. Excellence all round!

Alan C.
Battle store, 21/07/2023

Fantastic service today looking forward to receiving my new readers Ian

Ian D.
Bexhill store, 20/07/2023

I booked before schedule because my long distance sight deteriorated, specially in the dark. My actual prescription glasses are too wide in the arms and not firm enough to use for exercise or for all day. After the appointment, which sorted both issues, i will have a perfect pair of titanium for everyday wearing. Very happy with the service.

Maria A.
Battle store, 20/07/2023

I was very impressed with the treatment I received both by the optician and lady who helped me choose my glasses. Everything was explained to me and my glasses will be ready for collection in a short period. My husband was also impressed with the service and has decided to make an appointment for himself when we return to collect my glasses.

Sandra M.
Bexhill store, 20/07/2023

The lady that carried out the tests explained the purpose of each test. The new technology is brilliant. The fitting process was slick. A good team experience.

John M.
Uckfield store, 20/07/2023

Really professional and friendly staff and a very thorough eye test with state of the art equipment. Highly recommended. Kevin.

Kevin B.
Uckfield store, 20/07/2023

The whole experience was very good, with all of your staff being friendly and helpful. The optometrist explained everything very thoroughly. When selecting lenses and frames, I didn't feel pressurised in any way, which is a refreshing change from other opticians that I have been to in the past.

Michael N.
Bexhill store, 19/07/2023

Everyone I met on my visit were so professional, friendly and helpful. It was evident that everyone enjoyed their job and felt real pride in being part of the Barraclough experience.

Nicola A.
Bexhill store, 18/07/2023

Always a good service here. Very thorough testing and able to have the photo of the back of my eyes done. Very helpful, friendly staff. Been coming here for at least ten years.

Jacky E.
Uckfield store, 18/07/2023

Very convenient appointment system. Polite, smiling, and professional receptionist. Very knowledgeable and friendly optician A great experience!

Christophe R.
Seaford store, 18/07/2023

Mr Patel was so nice and explained everything so that I understood. Sophia was also extremely efficient, friendly and helpful.

Christopher L.
Polegate store, 18/07/2023

Excellent eye test by Ritz who identified a problem in my eye that explains many problems I’ve had . Very pleasant and polite . Very pleased to see Rita back in the shop who is excellent at helping to choose frames that suit and ensure they fit A really positive experience.

Jane F.
Bexhill store, 18/07/2023

My appointment for an eye check was 13.40 & I was seen absolutely on time. The whole process was explained to me & my questions answered clearly. I then saw a lady who replaced the nose pads on my glasses & looked up prices for new varifocal lenses & new frames. She explained the new Barracloughs Value Plan but without pushing me to become a member which was fantastic. I shall go back & join this as a result. The whole appointment was easy & satisfactory & all the staff were very pleasant too. I would recommend Barracloughs to anyone.

Anthea D.
Battle store, 14/07/2023

The service I received was of the highest quality.

Stephen W.
Bexhill store, 14/07/2023

Great service from all and especially Rita Palmer who solved a fitting problem that required more than one phone call to suppliers. She followed-up and contacted me as promised. THANK YOU!

Julie J.
Battle store, 14/07/2023

Stephen was excellent and felt I was well advised. The ladies on reception are always welcoming and helpful.

Gordon W.
Bexhill store, 14/07/2023

All members of staff were friendly and professional.

Judith T.
Uckfield store, 14/07/2023

All the staff very polite and friendly. The optition was soo lovely too, very professional.

Josephine M.
Eastbourne store, 12/07/2023

I would like to say thank you to James for his examination of my eyes which was full explained and Gwiliam for his excellent explanation of what glasses to purchase.

David E.
Polegate store, 12/07/2023

Both the optician who spent an hour examining me and the young lady who helped me select the frames were very helpful and professional, thank you.

Samuel G.
Eastbourne store, 12/07/2023

The optician who conducted my eye examination gave much clarity and reason for his observations and prognosis. This does help in planning ahead and taking a fresh look at personal responsibility.

Stuart L.
Eastbourne store, 12/07/2023

All very well done, but Mrs Baxter was very helpful both in explaining the results and their meaning!

Hugh M.
Uckfield store, 10/07/2023

I was very happy with all the members of staff. But I was very impressed with the dispenser. I do not know her name but she lives in Polegate and she travels between the stores.

Jacqueline W.
Bexhill store, 10/07/2023

Dr Atefeh Javadnia gave my eyes a thorough examination - she is kind and well-organized. The receptionists were also welcoming and friendly.

James A.
Eastbourne store, 08/07/2023

There’s nothing you can improve! All staff that day were very friendly & made feel at ease. By the way, I absolutely love your door handles!!

Alexandra C.
Polegate store, 07/07/2023

All of your staff members are excellent, friendly, professional and welcoming.

Sharon S.
Eastbourne store, 06/07/2023

Friendly staff with each examination explained. Easy selection of frames. Looking forward to receiving new glasses.

Lewis C.
Bexhill store, 06/07/2023

The optician who undertook my eye test was especially reassuring, natural and immensely efficient. He made the whole experience natural and enjoyable. Everyone of the staff in the front office were similarly easy and efficient, even though the place was buzzing. I am delighted to have found Barracloughs.

Paul R.
Battle store, 06/07/2023

Mrs Baxter conducted my examination and took great care and went into much detail. I left feeling confident and reassured about the standard of my sight.

Joseph C.
Uckfield store, 05/07/2023

All good. Efficient,knowledgeable and friendly service from all the staff

Stephanie B.
Seaford store, 05/07/2023

I've always felt very well looked after at Barracloughs...Thankyou

Carol W.
Polegate store, 04/07/2023

The optometrist (I think that is what he is called) was great I felt very much at ease. Reception staff in fact all staff very good.

Patricia P.
Polegate store, 04/07/2023

The reception staff were friendly and welcoming. I had not previously met the optician who conducted my eye test. She was friendly but efficient, made it clear what she intended to do which involved a referral. A few days letter I received confirmation that the referral had been made. 5 stars to everyone concerned. Thank You

Bryan H.
Bexhill store, 04/07/2023

David was very friendly, professional and knowledgeable. I was very impressed and pleased with my experience at Barracloughs.

Danielle S.
Battle store, 04/07/2023

I had a very pleasant time at my appointment this morning. The eye test was extremely thorough and then I was put into the hands of a lovely lady called Mel who took me through the technical details, helped me choose new frames and explained everything to me. She did not hurry me but at all but also knew I had to be home by a certain time. She was gentle and considerate and I felt well looked after.

Angela Y.
Bexhill store, 03/07/2023

I do not feel you need to try and improve as I always rate you 10 out of 10 including all staff Thankyou.

Peter D.
Battle store, 01/07/2023

The optician that my daughter saw was really patient, answering all of her and my questions. The lady that helped my daughter chose her glasses was also very patient and helpful despite my daughter trying on so many glasses before finally making a choice . Good service all around.

Elizabeth L.
Polegate store, 30/06/2023

I was very happy with my visit, and the sight tests. My optician readily answered my questions, and I felt confident in her knowledge. My original appointment had to be cancelled and the receptionists did everything to give me another appointment as soon as one became available. I have always found the staff friendly and professional.

Ingrid F.
Bexhill store, 27/06/2023

My wife and I have been using the services of Barraclough for years, not because they are local or convenient but because they are good opticians.

Steven K.
Battle store, 27/06/2023

Your member of the team was very polite, friendly & helpful for my contact lens check up on 26/6/23 4.30 pm. She gave additional useful advice which I can follow up. I’m sorry but I I don’t remember the lady’s name Always pleased to recommend your practice.

Jill L.
Bexhill store, 27/06/2023

I was very impressed with all the staff that attended me yesterday. They couldn’t have been more helpful First class

Eileen S.
Bexhill store, 27/06/2023

The optician was pleasant ant focused. I did not have to wait. He had a pleasant manner.

Jean C.
St Leonards store, 26/06/2023

I felt very at ease and comfortable with everyone dealt with me, extremely helpful. Kind professional pleasure to deal with. Thank you.

Diane W.
Seaford store, 22/06/2023

All staff were friendly and efficient My eye inspection was done with skill care and with a great attitude Customers made to fèel no pressure

Paul B.
Polegate store, 22/06/2023

The optician was, as always, very professional and explained everything well. It is good to see that the traditional service is still available.

Robert H.
Battle store, 22/06/2023

The guy we see for my children is absolutely fantastic highly reccomend and very supportive and caring

Ruby E.
Polegate store, 22/06/2023

Dr Ritz gave probably the most thorough eye exam i have had and explained everything clearly and well. I felt she was determined to get it all done and right rather than get on to the next appointment. The Front of House team are always wonderful at selecting and fitting spectacles. Never was so much money so painlessly spent! But i know the finished product will be right and no hassle so worth it.

Sally W.
Uckfield store, 22/06/2023

First visit for eye test. Very thorough. Considerate,caring staff. Would definitely recommend.

Adrian P.
St Leonards store, 22/06/2023

Always friendly and helpfuI. I feel like I've had a proper thorough job done.

Marion R.
St Leonards store, 22/06/2023

Iv been using for over 25 years they are fantastic wouldnt go anywhere else.

Sarah W.
St Leonards store, 22/06/2023

Everyone is so friendly. Antoinette who i have seen many times is a true professional she takes you through every stage of your eye test she is so kind and thoughtful. A huge thank you to her for getting me through what i can say has been one of the hardest years for my eye sight. I am so grateful to her.

Cheryl T.
Eastbourne store, 21/06/2023

I was seen by optometrist Antoinette Bottril. She was knowledgeable, polite and friendly. Her advice helped me to care for my eyesight whilst my eye recovers from a minor haemorrhage. I would highly recommend this person and will ask in future to see them in future. Very appreciative customer.

Margaret C.
Eastbourne store, 20/06/2023

All the staff were friendly and we had a laugh together. The glasses lady helped me to pick a pair of specs that fitted my face properly.

Debbie M.
St Leonards store, 20/06/2023

Mr Patel is an extremely good optometrist and takes time to explain things to you. I always feel confident that my eye test is conducted thoroughly. All of the staff at Barraclough's in Polegate are very pleasant and efficient.

Sara C.
Polegate store, 19/06/2023

Charlene was absolutely amazing, very professional, lovely and friendly. Helped me choose exactly what I wanted

Katrina D.
Eastbourne store, 16/06/2023

i had my nhs eye test with a new member of staff. She had a very nice way with customers . sll tests done and explained. she took the time to discuss my opthalmology results. All staff as always very nce and eficient

Veronica H.
Bexhill store, 16/06/2023

Ritz the optician impressed me with the thoroughness of her examination, her helpful explanations of the findings and her practical advice. The 'front office staff' were also friendly and helpful..

Roger G.
Polegate store, 16/06/2023

I was thrilled and reassured by the wonderful staff. The greatest care was taken of my needs and I felt the staff really cared that I would have the best vision possible and the best style for me. Gwylym Francis and Ritz Cannell were marvellous. I will tell all my friends and recommend you.

Stephanie L.
Polegate store, 16/06/2023

I thought the tests were clearly explained and very thorough. All the staff very friendly and helpful when choosing a new frame.

Rosemary D.
Polegate store, 16/06/2023

I was impressed by your friendliness and efficiency when I called in to make the appointment. I wad emailed confirmation and received s text reminder. The appointment itself was on time and tge trsting very detailed. Well done!

Robert G.
Eastbourne store, 16/06/2023

As usual, first class service in every way. Thank you. Looking forward to receiving my new “jazzy” glasses!

Gillian J.
Battle store, 16/06/2023

I was very happy with my visit yesterday. All staff equally helpful and friendly. I particularly appreciated that there was no pushing or pressure to buy new glasses. Thank you

Catherine C.
Bexhill store, 16/06/2023

Excellent care as always from Optician Miss Baxter explains everything clearly

Kim M.
Seaford store, 14/06/2023

I think the lady was called Riki or similar. She was lovely. One thing though, I am not sure checked my eye pressures with the ‘puffer’ thing?? Not a worry but she said she was going to and then we didn’t. Never mind I can wait til next year!! Many thanks.

Gillian S.
Seaford store, 13/06/2023

As always David and his tem offer a first class professional, yet friendly service. Someone should have recommended Lord Nelson to go there, then he'd have one less problem. A1 Cheers Ian

Ian W.
Battle store, 13/06/2023

Optician was very kind and thorough and all the ladies at the desk were lovely but don’t know any names.

Kathryn R.
Bexhill store, 13/06/2023

Jenny was super helpful (and patient) helping me choose my new frames. Thank you!

Katherine C.
Uckfield store, 13/06/2023

Had eye test. Optometrist seemed thorough and professional. Also she was understanding and pleasant,and explained things clearly.

Sigrid G.
Eastbourne store, 13/06/2023

Everybody was very friendly and professional. It was a pleasure to meet Mr Miller. It was lovely to chat to the receptionist whose name i did not ask (my bad) but my special thanks go to Gwylym Francis who was very helpful especially choosing frames. However the story about the chap from Battle? Many thanks to you all.

Sarah R.
Polegate store, 09/06/2023

Thoroughly professional and detailed check up from Trevor Amey, backed up by a friendly, efficient and helpful sales service from Sam Claxton..

Roger L.
Eastbourne store, 09/06/2023

The staff at the Battle branch made it as easy as possible for my mother, who uses a wheelchair, to access all the necessary seating and equipmant, and did so with very good humour and kindness. Thank you.

Elizabeth B.
Battle store, 09/06/2023

Mr S Fowles is thorough and he takes time to examine you and since i have known him, he is still the excellent Optician on earth. He is FANTASTICO AND EXCELLENT

Oriper M.
St Leonards store, 09/06/2023

Avril was incredibly welcoming and friendly on arrival. David was very thorough and helpfully explained different elements of the eye test, including giving useful advice to prevent further issues. He was very welcoming and made you feel at ease. Natalie was very helpful with adjusting and cleaning my glasses and was very friendly. All in all the whole team was incredibly friendly and welcoming and the shop was run very efficiently.

Jenna R.
Battle store, 09/06/2023

All staff very friendly and professional. Took a lot of time to answer my questions and explain any queries in an understanding manner.

Clive B.
Polegate store, 09/06/2023

A very positive experience at Barracloughs and in my opinion I believe they are the best opticians in the area. Staff extremely helpful and friendly, a good atmosphere.

Constance B.
Battle store, 07/06/2023

The staff are friendly and supportive of my son who is autistic. He can struggle with situations that feel invasive and sensory processing disorder can lead to him being overwhelmed. It is challenging for him to have an eye test but the team make it a little easier for him. This is much appreciated as so often autism is not understood or sensitively supported.

Jonah W.
Battle store, 06/06/2023

All the members of staff, Valerie, John and Lucia are always very welcoming and knowledgable. This always makes my appointment with Barracloughs a positive experience. Thank you.

Margaret P.
Seaford store, 06/06/2023

Fantastic service from everyone .. I was made to feel valued relaxed and very comfortable. Fab fab fab .. keep it going everyone and thank you

Andrew C.
Bexhill store, 06/06/2023

Excellent service throughout, can’t fault anything! Look forward to receiving my new spectacles soon 😄

Wendy F.
Eastbourne store, 06/06/2023

Antoinette, was fabulous. She explained all the results clearly and completely understood the issues within my work . Look for to my new glasses and fingers crossed 🤞 I can manage varifocals . Thank you Antoinette 😊🙏

Giovanna Y.
Eastbourne store, 06/06/2023

Every member of staff was very polite very professional. Wished I had discovered you years ago.

Matthew H.
Bexhill store, 06/06/2023

My appointment with you was pleasant and reassuring. Antoinette was very thorough and explained all aspects of the eye inspection thoroughly with a lovely sense of humour which made me feel comfortable and secure. The receptionist (whose name escapes me, sorry) was also very pleasant and helpful, making the whole appointment easy and constructive. Thank you to all Kind regards Mark Suggestions for improvement. None. Couldn’t be better

Mark C.
Eastbourne store, 06/06/2023

As always, a really positive experience. James is very efficient and explains very clearly about the health of my eyes Rita is super helpful when it comes to choosing frames and makes excellent suggestions about what styles and colours might suit me. Receptionist is polite and efficient, I cannot remember her name. This really is an excellent opticians and I would not consider going anywhere else.

Susan S.
Seaford store, 06/06/2023

You are all so kind and take such time and trouble. Thank you

Penelope Ann R.
Polegate store, 01/06/2023

I am so happy to have such kind and warm people you have in your practice thank you x

Linda T.
Polegate store, 01/06/2023

I found Trevor to be very empathetic and took time to help me in my difficult decision making. Victoria and all the staff present on Thursday 25 May were very pleasant and helpful. a lovely team.

Pauline C.
Eastbourne store, 01/06/2023

Very friendly and helpful staff and a very thorough eye test. The optician Mr Patel, was very courteous and explained every part of the examination giving lots of information on the tests and the results. It was excellent.

Alan C.
Polegate store, 01/06/2023

Lucy Baxter and John Clayton really understand my complex prescription and take the time to talk everything through. John is great at finding an appropriate range of frame to suit my prescription and my personality.

Gillian C.
Seaford store, 31/05/2023

The team at Uckfield have created a professional and friendly atmosphere, one which was truly appreciated.

Maureen S.
Uckfield store, 31/05/2023

Avril is always very welcoming and pleased to see returning customers. Other staff are friendly and helpful. It was a pleasure to deal with Mr. Bottrill who took time and care to provide an excellent service to ensure that I was aware of the correct care and continuing usage of my lenses. It was a relaxing experience throughout my check up and it was reassuring to know that my eyes are in relatively good shape.

Patricia H.
Battle store, 31/05/2023

Excellent, friendly customer service from the moment I arrived. Dr Atefeh Javadnia was very approachable and efficient and took the time to explain everything in detail during my appointment. I will not hesitate to return in the future. Many Thanks.

Donna B.
Eastbourne store, 31/05/2023

Charlene was amazing … really patient and helpful. The whole experience was professional in a caring, helpful atmosphere.

Theresa G.
Eastbourne store, 25/05/2023

I was greeted by a very kind gentleman who took details. The young lady at the phone desk smiled and made me feel at ease. Mr James Miller knew about the problem i had with my Doctors Surgery and was ready to sort my cataract problems. Tests were carried out sympatheticly and i felt comfortable thoughout my visit. Thank you.

Anne H.
Seaford store, 23/05/2023

Really pleased to be offered a quick appointment Had a very thorough check up, was given good advice and was treated kindly. I also noticed in the practice an elderly man being treated with patience and consideration!

Sandra G.
Bexhill store, 23/05/2023

Very impressed with my examination. Mr. Patel was very thorough and explained what he was saying so as I could understand. He asked me to send him my hospital sign off letter which I did. Hope he received it.

Terence S.
Polegate store, 23/05/2023

This was my first visit having been with my previous optician for almost 60 years. I was (understandably I think) nervous. I need not have worried. I was welcomed, set at ease and dealt with with friendly professionalism. The eye examination was very thorough. My thanks to Mia on reception and to David Bottrill. I look forward to coming again in in twelve months time. Thank you for making the change so easy.

Susan M.
Battle store, 20/05/2023

Very helpful, friendly and conscientious service from all the staff at Barracloughs.

Andrew B.
Eastbourne store, 20/05/2023

I have always received excellent service here, from Dr Javadnia, Amanda, Nicky and yesterday from Rita, who was exceedingly helpful (and patient!) assisting me with frame choices. The staff here are always pleasant and friendly and able to help with any queries I may have inbetween appointments also. Very satisfied customer. Janet

Janet A.
Uckfield store, 20/05/2023

Really nothing, the service was excellent. Antoinette was extremely helpful and explained things very clearly. Very pleased with my visit

Jacqueline C.
Eastbourne store, 19/05/2023

When i visit the battle store i am welcomed by friendly and helpful staff. They are all very efficient and you get that personal one to one service.

Kerry I.
Battle store, 19/05/2023

My eyes were examined by David Bottrill. I felt afterwards that I had undergone a thorough eye examination, and that everything had been explained to me carefully and well. I happily recommend Mr Bottrill and the friendly staff at Battle.

Robert B.
Battle store, 19/05/2023

Sadly, I can't remember the lovely lady's name but she was so friendly and helpful. Very patient whilst Stephen tried on glasses offering helpful feedback. A real pleasure to be served by!

Stephen W.
Battle store, 19/05/2023

Friendly staff and very good and patient with my son who is autistic

Sharon F.
Polegate store, 16/05/2023

I cannot fault the service I received from the Optician and the dispenser . Both very professional and sincere. I didn’t feel pushed in any way thankyou

Leia C.
Eastbourne store, 15/05/2023

Antoinette was both so professional & informative & delightful & made the whole consultation so enjoyable! Sam was very charming and I felt he was very genuine in his advice on actually choosing the glasses.

Eve P.
Eastbourne store, 15/05/2023

As always all the staff were really friendly and welcoming. The optition was Stephen he gave clear instructions, explained things I was unsure about and overall made the experience comfortable. Kelly was amazing its never easy finding a pair of glasses frames that suit you, but some how Kelly has a magic talent and if you cant find anything in store she goes above and beyond to try and source them else where. Ive been to a few different optitions but since coming to Barracloughs in silverhill I wouldnt go anywhere else although its only a small optitions but they make up for it with their amazing customer service

Alishia K.
St Leonards store, 15/05/2023

All round a great vist all staff were very professional keep doing what your doing

Alan C.
Seaford store, 15/05/2023

Sorry forgotten name, lady that orders/fit's/ adjusts glasses. Lovely lady, a pleasure to chat with. The rest of you are very good too. Many thanks

Redd S.
St Leonards store, 09/05/2023

The opportunity to take advantage of cancellation slots in the appoinments list was much appreciated. Thank you.

Bernard M.
Battle store, 09/05/2023

I was seen quickly for an urgent eye appointment and given good advice over the phone. I can’t fault the service l received. All very reassuring thank you.

Tessa W.
Battle store, 09/05/2023

I found the Optician and staff all professional, supportive and friendly. Thank you very much

Angela F.
Eastbourne store, 04/05/2023

I have always found Barracloughs Opticians to be professional and efficient.

Christine H.
Bexhill store, 04/05/2023

All the staff, without exception, were very friendly and helpful. I felt relaxed and reassured. Thank you, Barracloughs at Battle!

Belinda S.
Battle store, 04/05/2023

All staff were friendly and helpful as they always are! The Person who helped my son choose his glasses was amazingly patient and understanding which made the whole experience so much easier for us! The optician was also extremely patient and professional which was great.

Thomas T.
Battle store, 04/05/2023

You are always so welcoming and excel in what you all do to help patients/customers. I suppose some will say there is always room to improve but the only thing for me is 'please find me some suitable green frames!!' thank you for incredible efficient service. Appreciate it so much.

Jane R.
Eastbourne store, 04/05/2023

The lady I saw was pleasantly efficient. Very pleased. Thank You

Michael W.
Bexhill store, 04/05/2023

Always a great service from the whole team - Avril always so welcoming and efficient.

Stephanie C.
Battle store, 04/05/2023

Please extend my thanks to Mr Amey who was friendly, professional & who took time to answer my very many questions about an eye condition which was worrying me. He left me much reassured. Thanks also to Charlene who gave me information about frames & lenses...

Alan G.
Eastbourne store, 03/05/2023

Staff friendly & professional. Spoke Rosie so she understood what was being said. Optician extremely efficient & took his time including Rosie in the discussion.

Rosie L.
Eastbourne store, 03/05/2023

both David and Olive were profesional in dealing with the eye test and subsequent order for the new frames.Looking forward to the follow up visit to collect the new glasses

William M.
Battle store, 02/05/2023

Olive is always so helpful, friendly and patient. During our appointment on Saturday Olive provided guidance and advice that helped us make informed decisions.

Glynis M.
Battle store, 02/05/2023

Everyone was very informative and helpful. Thank you.

Kathleen T.
Battle store, 30/04/2023

Staff as always were polite and friendly. Optician very professional.

Susan W.
St Leonards store, 30/04/2023

All 3 staff encountered were helpful, informative and experienced. Very impressed.

Bernadette W.
Polegate store, 28/04/2023

I had a very experience from the time I entered to when I left. The examination by Mr Bottrill was thorough and extremely informative and helpful advice was given. I would like to thank him for his kindness and professionalism.

Michael J R.
Battle store, 27/04/2023

Everyone was so helpful and welcoming. I had a great experience thank you

Tracey W.
Bexhill store, 27/04/2023

Everyone is fantastic! From the minute you walk through the door to the minute you leave. Professional and yet friendly. Excellent with kids (and adults of course). Can't say how easy it was to take 3 kids to be seen by the optician.

Kevin W.
Battle store, 25/04/2023

Everyone was very lovely - the optician was very good at giving very clear and understandable information 😀

Penny A.
Eastbourne store, 23/04/2023

Thank you as always for a very pleasant visit, a lovely welcome, everyone was so kind and helpful and a very short waiting time considering I arrived early. I have every confidence in Mr Patel who I have been seeing for a number of years and appreciate his very kind and professional manner and willingness to answer my questions and give me reassurance, A big thank you to you all!

Mary D.
Polegate store, 21/04/2023

Antoinette was excellent, explaining in detail the images taken and what the cause and ongoing impact of 'flashes' within my eye are and could be. All of my questions were answered and I came away a lot less anxious than when I arrived!

Gillian G.
Eastbourne store, 21/04/2023

My daughter has anxiety and sensory problems and when I booked the receptionist was really helpful and understanding (Avril) and said she would talk to the optician. We were made to feel very welcome and relaxed and Surainder Puri explained everything as he went and made Kaitlynn really relaxed. So thank you 😊

Kaitlynn C.
Battle store, 21/04/2023

Most helpful. Efficient. Angela with selection and fitting

Margaret D.
Bexhill store, 19/04/2023

Excellent service as always, much reassurance given. Would recommend without any doubts.

Aileen R.
Battle store, 19/04/2023

The whole team managing the practice that day in Polegate were professional , attentive and helpful . I can highly recommend this local business .

Alison T.
Polegate store, 17/04/2023

As always ... It was a pleasure to visit Barraclough's once more. Not only for an annual eye test, but for a complete eye check this time. This was carried out by a very pleasant gentleman Ophthalmologist. Of course, the Ladies in reception were very nice as well.

Colin S.
Polegate store, 17/04/2023

All staff very knowledgable and professional. , friendly and everywhere spotlessly clean. Highly reccommend

Susan S.
Polegate store, 14/04/2023

Trevor was great - very thorough and took time to explain what he was doing and the results

Steve V.
Eastbourne store, 14/04/2023

Service was excellent having been informed of my deafness and instructions were very informative.

Robert N.
Polegate store, 13/04/2023

All the staff are very friendly and very helpful with choosing frames etc, everything is explained in detail, always a very pleasant experience

Carol J.
Battle store, 13/04/2023

Excellent professional service by all members of the team. Everything done at a comfortable pace making for a relaxing visit.

Nicholas R.
Battle store, 13/04/2023

I was very pleased with both services. Ms Firdaus in her thoroughness and Ms Motylinski in her quick response regarding my insurance claim

Sandra L.
Bexhill store, 13/04/2023

All of the staff members are welcoming , charming , efficient and very professional. I feel cared for .

Jenny H.
St Leonards store, 06/04/2023

Mr Puri was as professional and caring as ever at my recent eye test, very thorough and explaining everything as needed. Natalie was very helpful and gave me excellent advice in a professional and caring manner too. This is why I come back each year!

Stephen T.
Battle store, 05/04/2023

All members of staff were friendly and helpful. I have always found this since I first visited many years ago and have recommended many people who have needed to change their opticians.

Janet C.
Polegate store, 05/04/2023

All the staff, including the optician, Mr James Fuller, were very helpful and I was able to ask questions regarding my eyes without any feeling of being rushed or uncomfortable. Thank you

Christine W.
Polegate store, 05/04/2023

I’ve never had such a thorough eye test. Was really impressed. Nice optician and lady assistant in shop, was very helpful too. Great service

Sheila L.
St Leonards store, 05/04/2023

Antoinette was very helpful and friendly. Nice to be remembered after quite a gap! Also, really grateful to have my current glasses tightened up and clear explanations about purchasing new ones!

Angela L.
Eastbourne store, 05/04/2023

I was very happy with my visit to Baracloughs last Friday. Dr Javadnia was as efficient helpful and friendly as I have always found her and Amanda was her usual smiling friendly and helpful and efficient receptionist.

Karolyn M.
Uckfield store, 05/04/2023

I met Trevor for the first time on Friday what a smashing fellow. He introduced himself and said call me Trevor. I had just recovered from cataract operation and came for my check up I found him to be very thorough. I also find the Girls to be so nice I know I only have to go once a year but they are always kind and cheerful thank you all.

Fay D.
Bexhill store, 05/04/2023

I don’t belive you need to improve on the perfect store you have in polegate, the receptionist was so friendly and I can’t speak highly enough about James who looked after me, he answered all my questions, showed me the photos of my eyes, and explained every step he was doing, how wonderful that was. The lady that helped me with my frames was really nice and kfrendly very professional and didn’t rush me at all, so all in all my vist was such a positive one ,I now won’t be going anywhere else to have my eyes looked after, thank you so much barracloughs came away so positive and very happy. ♥️

Janet W.
Polegate store, 05/04/2023

Very nice experience - all staff members very friendly and helpful. Thought too. that your showrooim etc., was clean, bright and inviting which helps towards a welcoming atmosphere.-not like one or two I have encountered!

Patricia G.
Seaford store, 03/04/2023

Always excellent service. I have seen to Mr Puri for years and he always so good at explaining everything and what options should be considered for me with my type of work. Even though he is now only in Battle and I am in Hastings I am happy to travel to still be able to have my appointment with him.

Joy F.
Battle store, 29/03/2023

Best service, All staff are very helpful and friendly specially Kelly. Steve is very thorough.

Amirbanu J.
St Leonards store, 29/03/2023

The Battle team have always been very helpful, professional and I have every confidence in in their advices.

Janette M.
Battle store, 28/03/2023

All staff were friendly and helpful - making my appointment a pleasure rather than a chore.

Robin T.
Polegate store, 28/03/2023

All members of staff at your Polegate office were friendly and helpful

Pauline C.
Polegate store, 28/03/2023

First time here having recently moved to Seaford. I found the experience very friendly and welcoming from the moment I walked in. The optician was very friendly, knowledgeable & helpful. Will definitely be going back & would highly recommend. Thank you to all.

Ellen H.
Seaford store, 28/03/2023

Your staff were very helpful during my recent appointment and came across as being very proficient and knowledgeable of your products, Excellent service, Well done

Norman M.
Bexhill store, 28/03/2023

Excellent and professional service from a lovely team of people, thank you.

Michael M.
Battle store, 28/03/2023

All the staff are always helpful and go above and and out of there way to help . this is why we as the a whole family have now recommended other family members to .

Rachel J.
Uckfield store, 28/03/2023

A big "thank you" to James who carried out a very thorough examination. On arrival I was greeted by a very helpful and cheery Receptionist.

Genevieve Patricia D.
Polegate store, 28/03/2023

Super friendly and helpful staff. Mr Patel took his time and explained everything. Sophia was really helpful and clearly loves her job, and has good taste in eyewear. Helped me pick a great pair of C&G frames Thank you.

Christian G.
Polegate store, 27/03/2023

As always, made to feel welcome. Everyone is always very helpful. My eye test went smoothly, very easy and informative. Many thanks

Sharon S.
Bexhill store, 27/03/2023

The optician himself (sorry, I don't recall his name) was most pleasant and helpful - and had a sense of humour - most important! And, of course, the lovely Rita who helped me choose my frames as if she was choosing them for herself! Excellent, all round

Joanie B.
Bexhill store, 22/03/2023

I found the entire eye test experience at Barracloughs, a first for me at the age of 76, thoroughly relaxed, pleasant and courteous. From a helpful telephone reception at the Polegate branch, who took the time to find an appointment for that afternoon at their Eastbourne branch, to being put at ease and made to feel welcome at Terminus Road - the company ethos was right there. Special mention to the easy and knowledgable attention from Gwylwm and the helpful and clear efficiency of the testing analysis delivered with empathy by Annette. Without hesitation I would fully recommend Barracloughs.

Russell W.
Eastbourne store, 22/03/2023

Everyone friendly and welcoming - nothing to add except thank you for looking after my eyes and contact lenses.

Nicola C.
Battle store, 22/03/2023

The service is excellent, caring, professional and one is in good hands.. Know the reuslts in all the eye tests 100% accurate

Margaret K.
Uckfield store, 22/03/2023

Friendly, professional staff the optician i have never seen before was very thorough and explained everything to me. All staff were great dispenser and receptionist.

Tracey F.
Polegate store, 22/03/2023

10/10 such a great feel in the revamped shop. The Staff are so friendly and knowledgable, felt like I was so valued as a Customer. Really feel comfortable with Mr Patel, he has a wonderful way of keeping you calm yet-engaged in how he conducts the eye test, explaining every step. Would recommend this store to all, give it a go you won’t be disappointed. Keep up the great work.

Wendy T.
Polegate store, 21/03/2023

Most helpful attention received. Good explanation given when i asked questions.

Anthony S.
Polegate store, 21/03/2023

My appointment was with Mr David Bottril. He was on time & very efficient. He is also considerate & kind.

Linda A.
Battle store, 21/03/2023

Mr Botrill the optician was thorough and informative and follow-up to his referral of me to Benenden Hospital for a cataract operation was excellent and encouraging. I cannot think of how his service and indeed that of the shop as a whole could be bettered

Graham P.
Battle store, 21/03/2023

No need for improvements, absolutely professional throughout. Fantastic, thank you

Joanna C.
St Leonards store, 19/03/2023

We consistently get a great service from all the staff in the Eastbourne branch. They are particularly patient when helping our young children choose glasses.

Grace D.
Eastbourne store, 17/03/2023

We received impeccable service, Albert has a few additional needs, but he was made to feel so relaxed and included, as was I, thank you.

Albert H.
Eastbourne store, 16/03/2023

Trevor Amey was very clear speaking in what he was asking me due to my hearing and lip reading. and telling me what I needed in new glasses. Charlene listened to everything I said in choosing my new three pairs of glasses. Very pleasant people polite and courteous. Will be visiting again to collect my new glasses.

Helen D.
Eastbourne store, 16/03/2023

Sam was very kind and printed the chart off for me and understood that I felt a bit upset. All the staff were lovely and I was very well looked after.

Christine S.
Eastbourne store, 16/03/2023

Friendly greeting. Excellent approach to eye testing. No time wasting and overall a really good service and enjoyable visit.

Lorraine B.
St Leonards store, 16/03/2023

I was treated with care and attention by all members of staff that I saw. Could not have wished for better. Thank you.

Ann G.
Seaford store, 16/03/2023

Very happy with the eye care and advise received. Had sore eyes when I went in but with the drops recommended my eye feel really good just a day or so after using them. Thank you.

Stephen H.
Bexhill store, 13/03/2023

I found all members of staff very helpful, friendly and professional If I come across anyone looking for an opticians I I will recommend without hesitation

Suzanne B.
Seaford store, 12/03/2023

Stephen Fowles, inspired confidence. He was friendly, thorough, unhurried and explained everything that he did. I felt really well cared for. And the "front of house" staff were also very friendly courteous and helpful, as ever.

Bela O.
Bexhill store, 11/03/2023

Mr Puri was exceptionally thorough, as always, and was very happy to answer any questions I brought up during the consultation. Thank you for your patience, Mr Puri!

Susan N.
Battle store, 10/03/2023

Always happy with Barracloughs

Heather M.
St Leonards store, 10/03/2023

As usual, excellent professional service and advice from Stephen and Kelly. Thank you.

John D.
St Leonards store, 10/03/2023

Receptionists were pleasant and welcoming. Dr Atefeh Javadnia, who conducted my eye examination, was extremely proficient and efficient whilst retaining a friendly demeanour throughout. Overall, it was a most reassuring experience, thank you.

Anne C.
Eastbourne store, 09/03/2023

All the staff were very polite and helpful (as always) and everything was explained fully. The only down side was having to spend my money!!!!!

Susan L.
Eastbourne store, 09/03/2023

Very good service from receptionists and excellent service from Miss Simran Panesar explained everything clearly to me.

Caryll B.
Bexhill store, 08/03/2023

Both the optician, receptionist and member of staff talking over my appointment, then noting the costs and options were excellent. Why would I choose Barracloughs? Because I felt relaxed and not under pressure. The eye test was explained to me in detail and completely reassured me about macular degeneration and my sight in general. I do have severe asthma requiring use of steroid inhalers and very heavy doses of steroids during times in A&E but I am a really fit person and walk miles each day to maintain respiratory wellbeing and eye sight is so important in this process. I left feeling I was in safe hands and and assured that Barracloughs would give me the right specs to enable me to pursue my active life. My sincere thanks to all the staff

Rosie L.
Seaford store, 08/03/2023

The staff at the polegate branch are brilliant nothing is too much trouble and they let me try on as many pairs of glasses as i wished they were all very patient and friendly. SUPERB

Rosemary B.
Polegate store, 08/03/2023

I have always found Barraclough and Styles Opticians very thorougher with Eye Testing,and the Staff are very friendly,helpful and kind.Thank you..

Carol W.
St Leonards store, 08/03/2023

As always everyone I came in contact with was professional and friendly. My eye examination by Mr Farhat was one of the most interesting and informative I have experienced. His friendly manner made for a good experience.

Wendy S.
Bexhill store, 07/03/2023

Raed was thorough, professional and friendly when conducting my eye examination, taking time to ask me questions and make sure he understood my eye health and visison history. Angela took time with me to help me choose a new pair of glasses and was very helpful.

Olivia B.
Bexhill store, 07/03/2023

I came I’m for an eye test but my eye have been suffering. Trevor checked my eyes & gave me expert advice. He’s very friendly.

Daphne C.
Eastbourne store, 07/03/2023

My visit to Polegate was a JOY! My husband had recommended I have my eye test there, as he was well pleased with his experience with Barracloughs. Last eye test was with Specsavers. Far too rushed. not a good pair of glasses! unhappy customers. My experience with Barracloughs, so far so good! James Miller, Optician was helpful, thorough, unrushed and informative. Altogether a Pleasant experience. Gwylym Francis attended to my choice of frames and provided answers to all of my questions .He made a follow on appointment for the collection of my new Spectacles. Again an altogether pleasant experience. I collect my new glasses in ten days time. I have a 60 day trial of the ergonomic lenses which are new to me! Proof and pudding come to mind! Thank you all for a happy eye test.

Linda C.
Polegate store, 06/03/2023

I received good advice regarding new glasses after having a cataract op. The receptionist, optician and dispensing optician were very helpful as always.

Susan P.
Seaford store, 05/03/2023

my first ever eye exam so was a bit nervous especially as i have been suffering with high blood pressure but was made to feel very comfortable and was imformed fully of my eye situations etc

Stuart M.
Battle store, 04/03/2023

The Silverhill branch is always a comfortable place to be. Kelly as always, fully aware of what is going on around her and well able to keep things moving. Great problem solver.

Isabel L.
St Leonards store, 04/03/2023

We received a thorough and excellent eye examination from Mr Fowles, and then were helped with frames and lenses by Kelly who explained everything in detail and made the process simple and easy. All staff members were polite and helpful. I would highly recommend the St. Leonard’s branch.

Julie G.
St Leonards store, 03/03/2023

Sascha is great we love the little science lessons he gives. Explains all the processes.

Emilia M.
Bexhill store, 28/02/2023

Very happy with the service - David was very thorough and informative. Thank you

Jane W.
Battle store, 28/02/2023

Lovely visit, staff happy and friendly, warm inviting environment.

Barbara B.
Bexhill store, 28/02/2023

Mrs Bottrill is a very pleasant lady and very thorough with all she does, she explains everything during the appointment and is a very experience person.

Fiona E.
Eastbourne store, 28/02/2023

Sophia was very helpful and then today Gwylyn kindly took some extra measurements.

Jacqueline S.
Polegate store, 28/02/2023

I visited the Polgate branch & to be truthful I have missed going a bit, but Maharshi was so understanding, helpful, professional & knowledgable he made me feel at ease straight away & was very thorough with his examination & had no hesitation in answering my questions or double checking the lenses to make sure we had the right combination for my eyes. The girls on the desk were very helpful in advising me on what lenses & frame styles worked best. A very easy, comfortable & enjoyable appointment. I wont leave it so long next time. Thanks Maharshi :-)

Nick G.
Polegate store, 28/02/2023

Great optitions from start to finish! Friendly staff & very helpful throughout! Thank you Barracloughs 🙏🏼

Mary C.
Eastbourne store, 26/02/2023

I was very happy with my appointment. Sasha was extremely patient and understanding of my condition and gave me lots of good advise.

Margaret M.
Bexhill store, 25/02/2023

Very prompt and professional, very much liked the. Calm atmosphere, didn’t feel as if I was in a market hall

David S.
Bexhill store, 24/02/2023

I had a contact lense check with Mr Puri. Mr Puri was thorough and approachable as always, and explained every procedure throughout the check. I have complete confidence in Mr Puri’s expertise. Reception staff are cheerful, friendly and well informed. I would not hesitate to recommend Barraclough and Stiles in Battle.

Beverley G.
Battle store, 23/02/2023

I always feel listened to and very well looked after by all the staff. I am especially grateful for help with choosing frames as I find this very stressful. Thank you.

Alison A.
Battle store, 20/02/2023

Mrs Bottrill examined my eyes and was very reassuring and explained everything to me. She clearly knew what she was doing and gave confidence to the patient. Very polite and very friendly. Can't praise her enough. The reception staff were very polite and efficient. They clearly have been selected for their friendly attitude and efficiency. Many thanks

Maureen E.
Eastbourne store, 20/02/2023

As always my visit on Saturday morning was really efficient. The optician was so very thorough and made me feel comfortable and confidant. The young lady helping me choose glasses was delightful as she always is. It is good to see the same staff at each visit. Thanks to the team who provide a very friendly and efficient service.

June H.
St Leonards store, 20/02/2023

All members of staff were lovely and very helpful in helping me to choose my new frames

Heather F.
Polegate store, 20/02/2023

The optometrist was very patient, kind, funny. Made Autumn very comfortable. Thank you 😊

Autumn Lily B.
Eastbourne store, 17/02/2023

Very knowledgeable, helpful and patient.

Husneara C.
Seaford store, 15/02/2023

Possible problem dealt with very thoroughly by Dr Javadnia

Charles H.
Eastbourne store, 15/02/2023

Everyone from walking in were so friendly and polite couldn’t be more helpful. Sasha my optometrist is wonderful always so welcoming and helpful. I recommend you guys to everyone!! Thanks so much guys

Jennifer P.
Bexhill store, 15/02/2023

My visit last week was excellent as usual. Saw Trevor Andy for both a lense and sight test. Trevor was brilliant- efficient, thorough and informative. Thanks

John H.
Eastbourne store, 15/02/2023

The service was excellent, thanks to all the staff and thank you for squeezing me in. The Optician was out standing. The drops seem to be working well. 👍

Glyn P.
Bexhill store, 11/02/2023

I don't think there is anything you need to do. Everything was explained to me and all my questions were answered. I was given time to answer questions whilst having my eyes tested. Very happy.

Christine P.
Battle store, 11/02/2023

Both the optitian Sasha and the dispensing lady were both very helpful & friendly. I have previouly only used specsavers, but felt I was on a conveyor belt with them and were very impatient when I couldn't read the letters. I had a very thorough eye examination with yourselves & felt valued as a customer.

Janet W.
Bexhill store, 10/02/2023

All the staff are friendly and helpful. Trevor was easy to talk to and explained everything clearly. Also had lots of help from Valerie choosing my new glasses.

Pauline F.
Eastbourne store, 10/02/2023

I was welcomed in and didnt have to wait more than five minutes to be seen. My eye test went well and David was very good at explaning what all the tests did and how they related to my eye health. The range of glasses are very attractive and all the staff were really helpful with suggestions for equipment that would make my work vision better. Thank You.

Ros H.
Battle store, 10/02/2023

Staff very professional all three who l dealt with are worthy of praise. A credit to the company.

Leonard P.
Seaford store, 09/02/2023

I was particularly impressed by Sascha who found and removed the remains of some foreign material which had been troubling me for over 18 months and four doctors including an opthalmic specialist had failed to find.

Stephen W.
Bexhill store, 07/02/2023

Helpful friendly professional thorough a pleasant experience

Brenda D.
Uckfield store, 06/02/2023

you can do nothing to improve Bexhill Shop the store is light and airy the staff are lovely the service is great would not want to go anywhere else

Jean B.
Bexhill store, 03/02/2023

I was suitably impressed by a) the quiet but busy ambience of the shop b) the receptionist kindly but professional attitude c) the thorough , very competent ,professional attitude of the optician . The overall feeling was that of a working environment where the staff were happy and dedicated to ensuring their clients could relax and they would take care of everything . I would (in all sincerity )highly recommend Barraclough’s Opticians to friends/ family ( or anyone else for that matter. Thank you everyone.🙏

Gladys F.
Battle store, 03/02/2023

Have always received a wonderful service from everyone.

Pierrette C.
St Leonards store, 03/02/2023

I had the most through eye exam I've ever had, the choice of frames and the expertise to choose the right frame for my percripton was excellent.

Nadine R.
Seaford store, 03/02/2023

The staff were helpful and friendly as usual thankyou

Peter Ernest N.
Seaford store, 01/02/2023

What a joy it was to walk in to Barracloughs and be greeted with a lovely smiling receptionist . Mr James Miller was so gentle and reassuring,explaining everything as he went along. There was another lovely gentleman who adjusted my old frames wonderful. Barracloughs for from now on 100% I

Esther R.
Seaford store, 31/01/2023

Lovely staff from beginning to end. Would recommend

Nicola M.
Eastbourne store, 31/01/2023

I was extremely impressed with the service I received during my routine eye test yesterday. All three members of staff were friendly, professional and reassuring.

Julie W.
Seaford store, 31/01/2023

Visited today after my young daughter developed a sudden eye problem. Both over the phone and in person, I couldn’t fault them. Such friendly, thorough service and made me feel at ease. My daughter was very happy throughout the appointment which shows they made her feel really comfortable. All three staff we dealt with were great. Thank you 😊

Sacha C.
Seaford store, 30/01/2023

Nothing to improve - as always, the staff were excellent, thank you very much.

Fiona H.
Battle store, 30/01/2023

Really pleased with my experience at Barracloughs. All the staff are so friendly and professional and they had so much time for me. My eye test was extremely thorough and I did not feel pressured to buy new glasses. Highly recommended.

Shelley B.
Seaford store, 30/01/2023

Absolutely fantastic from start to finish as always! Excellent care from lovely Harley at reception and our wonderful Optition Sasha So kind to my children always a pleasant visit.

Jennifer P.
Bexhill store, 30/01/2023

My son is 6 years old and very shy, he felt realky at ease and comfortable during his visit and he said he cant wait till his next check up, thank u

Denver T.
St Leonards store, 30/01/2023

I was given a thorough examination with full explanation of the results and options available. At no time was pressure put on me to purchase new glasses. I continue to regard Barracloughs as the pre-eminent opticians in the area.

James S.
Eastbourne store, 30/01/2023

Lovely reception and the lady optician was brilliant with Harry

Harry K.
Eastbourne store, 29/01/2023

Camt think of any ways to improve things, all three of them were Lovell, friendly and helpful.

Valerie B.
Seaford store, 29/01/2023

James Miller, the optometrist, is always welcoming, efficient and professional. He is always ready to discuss and explain my eye problems which I value. The 2 members of staff, Claire Hallett and her colleague, whose name I unfortunately forget, who helped me choose new frames and then took the necessary measurements were friendly and helpful and thorough. All in all, a positive experience! No improvements needed!

Pamela M.
Polegate store, 29/01/2023

Mr Patel was really good with Aaron, he was calm, and relaxed (both Aaron and Mr Patel). Time was given for Aaron to engage and able to take in the information (he has Autism and ADHD). Always a pleasure to see Mr Patel.

Aaron S.
Polegate store, 29/01/2023

My first time attending this store, transferring from Bexhill. Staff were very friendly and welcoming. Nothing was too much trouble 🙂

Kelly H.
Battle store, 29/01/2023

Mr Maharshi Patel (The Optician) was extremley friendly and knowledgeable and made the whole experience calm, educational and I felt like I was getting the best possible treatment and service. The other staff were kind too and the whole experiece was pleasent.

Annmarie R.
Polegate store, 29/01/2023

All members of staff were really friendly, helpful and efficient and the whole experience was most impressive.

Wendy B.
Uckfield store, 27/01/2023

Fantastic from start to finish. Staff are lovely and friendly. Service was excellent.

Louise B.
Polegate store, 26/01/2023

James and Gwyliam were very professional . They explained everything very well . They were very friendly and the appointment felt very unrushed and personal. Karen was also Very friendly and helpful with arranging my appointment and on the day.

Margaret W.
Polegate store, 26/01/2023

Claire was warm, friendly and efficient on our arrival, and the optometrist Mr Maharshi Patel was excellent - he put my children at ease, explained every part of the eye test as he completed it and I felt he was very thorough - couldn't have asked for better! We were given timely evidence based advice. Thank you so much.

Charlie N.
Polegate store, 26/01/2023

treated with the utmost respect by a very thorough Sasha extremely impressed

Anne B.
Bexhill store, 26/01/2023

It's difficult to think of anything that might improve things in the Polegate establishment. All three of the staff I saw were helpful, friendly and generally good folk.

Antony C.
Polegate store, 26/01/2023

Get Sindi back full time, he is able to play far too much golf so at this rate I wont be able to beat him!! :)

Geoffrey D.
Battle store, 26/01/2023

I was made very welcome on entering. Stephen the optician was very helpful and explained things as we went along. He gave me a thorough examination and when he said i might need to change my glasses he explained why. Kellie went through choosing my new glasses and was also very helpful. All in all a very good experience.

Anne P.
St Leonards store, 26/01/2023

Very efficient, friendly service. No waiting. Excellent explanation of problem and speedy referral

Judith P.
Battle store, 26/01/2023

All staff were polite and friendly. Nice clean premises. James conducted the eye exam. Thank you for a pleasant visit.

Laura K.
Polegate store, 26/01/2023

A most helpful Team that left very little opportunity for improvements.

Robert William W.
Polegate store, 26/01/2023

As usual, everybody at your Uckfield shop, was fantastic. Desk staff, the doctor, all very kind and supportive. Thank you.

Manuella B.
Uckfield store, 26/01/2023

All the members of staff that I spoke to from initially visiting to book an appointment, through the process of eye test and choosing glasses were truly excellent. They were professional, helpful and efficient throughout and I will be recommending you to others. Thank you!

Elizabeth B.
Bexhill store, 26/01/2023

Everyone friendly and helpful

Peter C.
Seaford store, 26/01/2023

Stephen, the optician was very professional and explained everything what he was doing all the way through. Everything was splendid. Nothing like the experience I had to Specsavers.

Chris B.
Bexhill store, 26/01/2023

spot on !!!!!!!!! superb well looked after thank you

Derick K.
Seaford store, 24/01/2023

Everyone was so friendly and helpful. Mrs Baxter was very thorough and understanding. John was very helpful when choosing my glasses.

Pamela D.
Seaford store, 23/01/2023

All the staff members were really welcoming and friendly during my visit

Jane B.
Uckfield store, 23/01/2023

Trevor Amey was extremely patient, helpful and knowledgeable. It was good to have someone was willing to listen and understand my problems. The only improvement would be to ensure all opticians were as good as him.

Margaret R.
Eastbourne store, 23/01/2023

My optometrist was wonderful. Very helpful and reassuring.

Rosemary K.
Seaford store, 23/01/2023

Excellent service from female optician, friendly, efficient and knowledgeable

Mary B.
Eastbourne store, 23/01/2023

All the staff were so welcoming and made us feel at ease and well cared for

Issac F.
Polegate store, 23/01/2023

I felt confident that I was in expert hands with Trevor on the case.

Stuart C.
Eastbourne store, 23/01/2023

I was attended to by Sascha. I had a few concerns and these were dealt with. The whole experience was very professional as always.

Margaret P.
Bexhill store, 23/01/2023

After my visit i have got a much better understanding of my condition and look forward for my other eye surgery

David S.
Battle store, 22/01/2023

The staff were charming and efficient Jack, John and Karen could not have been more helpful and I now have glasses that I can see through and fit. Very pleased.

Jill W.
Seaford store, 21/01/2023

All members of staff were friendly and helpful. Mr Amey was very thorough and explained everything well. Thank you for your help.

Margaret B.
Eastbourne store, 21/01/2023

First visit to an opticians in many years. Very friendly welcome and put at ease by Sascha straight away. Eye examination was very thorough and clearly explained as it progressed. Very satisfied with the whole experience.

Carl C.
Bexhill store, 20/01/2023

Mr Patel was very caring and explained everything during the eye test & health check! All the staff where brilliant at Polegate

Christopher M.
Polegate store, 19/01/2023

Everybody was very welcoming and helpful. The ophthalmologist explained everything and was very informative. Lady who helped me choose new frames was very patient and caring. Will definitely be recommending Barracloughs, Uckfield

Carol I.
Uckfield store, 19/01/2023

Great experience. From reception to optician and technician. Everybody polite, friendly and helpful.

Michael C.
Bexhill store, 19/01/2023

Wonderful friendly service. A lovely efficient eye test followed by the really good news that I didn't need new glasses.

Alan H.
Battle store, 19/01/2023

Opinion - Everyone - friendly. upbeat, helpful - coudn't have been a betterexperience

Jean W.
Battle store, 19/01/2023

Sascha always makes me feel comfortable in my appointments and answers all of my questions very clearly. I feel in safe hands!

Hannah M.
Bexhill store, 19/01/2023

Everything was great , Sascha was friendly and professional and the appointment went well. All your staff are helpful and professional and I would definitely recommend .

Christine P.
Bexhill store, 19/01/2023

The optician and receptionist were both very friendly and helpful. I had a thorough eye examination which was very informative and explained clearly.

Liza G.
Seaford store, 19/01/2023

All staff members were kind and very informative. Both our children were put at ease throughout their eye examination which was great as they were both feeling a little nervous. Fantastic customer service, thank you

Layla T.
Seaford store, 16/01/2023

I have been visiting this branch for a few years now, i can honestly say that the visits are always a pleasant experience. The optician i saw this year i have had on a previous visit, she was the lady that referred me to have yag surgery after a problem of blurred vision which can occur after cataract operations. The examinations are very thorough which really gives the patient confidence, and as i am retired it is comforting to know that early detection of any problem is vital. There is no hard sell for new glasses and i was treated really well. The nice man Gwylam tightened up both my distance and readers for me, all done with a smile. I usually see John who was on a holiday that week, he is also a lovely chap. The reception lady was kindness itself and i shall not be going anywhere else. Thank you all very much.

MIchael B.
Seaford store, 12/01/2023

Sorry I didn’t take in any names. Every member of your team is absolutely the best they could be. Welcoming and professional. I feel comfortable and safe in their hands. Most importantly I feel confident I could ask any question I needed to and be assured of the correct follow up. I’ve ended up with the best and sharpest prescription lenses I’ve ever had set in becoming frames. It’s maybe worth mentioning the environment and feel of the actual space as it sets such a lovely tone. Clean and tidy of course but also the wall display ( that changes every month) put up I imagine by the staff, is an imaginative and informative touch. It adds a personal feel to the experience. I am so pleased and relieved you are here to provide such an excellent service. I know I am in safe hands. Please pass on my heart felt thanks.

Helen D.
Battle store, 11/01/2023

David put me at my ease immediately and I felt able to ask anything I needed to know. My eye examination was carried out in a very friendly yet efficient manner, not rushed, and I felt I was treated as a person, not just a number. Reception staff also polite and friendly.

Stella F.
Battle store, 10/01/2023

I felt very happy with the attentive care I received from all the staff and will certainly visit again

Carol M.
Polegate store, 10/01/2023

Both Dr Javandia and Jenny were very professional whilst being friendly and approachable...Thank you

Chantal M.
Uckfield store, 10/01/2023

All the staff were really kind and lovely to my 90 year old father and we couldn’t be happier

Deryck H.
Seaford store, 10/01/2023

David the optician was brilliant with the children and all the staff were really friendly. It can be hard work and stressful taking young kids for check ups and they were all lovely. Excellent service.

Evan H.
Battle store, 10/01/2023

James Miller is lovely. Professional, friendly and very calm Shop is spotless and all staff very pleasant

Julie L.
Polegate store, 10/01/2023

It was prefect from being met by the chap on reception I believe it was Gwilym that confirmed my personal details, checked my existing glasses and then handed me over to Anto. Anto was professional, informative and thorough although I feel she needed a little extra time to complete all she wanted to complete as this was my first eye examination with you and may have naturally taken a little longer than an existing client perhaps. Despite that I felt looked after and my eyesight is now in safe hands with Anto and Barraclough's so thank you - Very happy

Keith S.
Eastbourne store, 10/01/2023

Great service, Antoinette and Glymham were extremely pleasant and very professional as well as having a sense of humour.

Alan K.
Eastbourne store, 10/01/2023

As always Sasha, Mel & the forever helpful Rita, whom always seems to go out of her way to make the impossible possible. Thanks to the whole team at the Bexhill Branch!

Lisa P.
Bexhill store, 10/01/2023

I was very grateful for the excellent service that I had when I had my eye test. Mr Patel tested my eyes and found out that I had cataracts. I need them operated on. Mr Patel took time to explain what cataracts are, gave me a useful leaflet and also outlined the next steps. The receptionist was also warm, friendly and professional. It was my first visit to Barraclough and I will definitely return.

Jane H.
Polegate store, 09/01/2023

This is the first time I have used this practice and was impressed with the thorough eye test, and everything was explained in detail. All the staff were friendly and very helpful giving me good advise on the glasses I required.

Alan M.
Polegate store, 06/01/2023

All staff were great especially the lady doing the glasses at end of appointment Friendly jolly talkative and very explanatory Thanku

Elaine B.
St Leonards store, 05/01/2023

Thankyou .... for being thorough, friendly and too the point.. I felt ( as a parent) comfortable and in good hands... All the saff were friendly and accommodating and easy to talk too.. Brilliant..

Sean-Carl H.
Eastbourne store, 05/01/2023

All members of staff who dealt with me were polite and courteous - a surprisingly relaxing experience!

Leonie G.
Battle store, 04/01/2023

Everyone was very helpful, pleasant and informative. No problems thank you

Jean W.
Seaford store, 04/01/2023

Your optician was excellent...clear and concise. John was helpful in the selection of new glasses. As always, very satisfied with visit.

Malcolm A.
Seaford store, 04/01/2023

All staff are polite and on the ball. Consultant Mr Puri is excellent and caring.

Anthony M.
Battle store, 19/12/2022

I feel very confident with Dr Javadnia and totally trust her judgement. The staff are extremely pleasant, helpful and welcoming.

Pauline S.
Uckfield store, 19/12/2022

Sasha was amazing and i learnt many new thibgs relating to visual strwss and dyslexia thay have been thrown around but not brokwndown and explain how sight etc is related and for first time i look at a prescription and think i actually can see clearly whilst considering struggles with brightness of light. Staff helped me to find glasses too again that actually fit from begining and not requiring ridiculous levels of adjustment. It was an a amzing experience and cannot wait to collect my glasses

Olivia W.
Bexhill store, 19/12/2022

Excellent, friendly service from the moment you walk in. Reception staff and sales staff helpful and not pushy. Mr Hellmeier explains everything clearly as he examines your eyes making the whole experience a pleasant one. I would highly recommend Barracloughs Bexhill.

Gary B.
Bexhill store, 15/12/2022

I find all your staff delightful and helpful and can’t think of any way in which your service could be improved.

Virginia S.
Battle store, 13/12/2022

The receptionist was welcoming and polite. The optician was punctual and efficient, compassionate and friendly. All in all a good experience.

Frances K.
Seaford store, 13/12/2022

My appointment was a pleasant experience and would recommend your company.

Sheila M.
Bexhill store, 12/12/2022

Great team, very engaging, welcoming and patient. Thanks for the great service.

Lewis P.
Battle store, 12/12/2022

Excellent People and service from the Battle Shop. The Optician, David Bottrill, has a very professional and friendly manner explaining all of the test as they progressed. All of the staff in the Battle shop are very warm and friendly and makes going to the Optician's a pleasure.

Mark W.
Battle store, 11/12/2022

Very good thorough professional clear explanations about my eyes conditions and confident going forward with treatment and predictions. Many thanks indeed

Jack D.
Bexhill store, 10/12/2022

I found all the staff at Barraclough in Eastbourne very friendly and helpful. All positive.

Sistina R.
Eastbourne store, 09/12/2022

James was both professional and informative with the eye examination conducted yesterday. I would recommend him to friends and family.

Jennie B.
Bexhill store, 09/12/2022

Always so impressed at the warm welcome, available help and time you feel you’re given, a lovely branch that gets it just right

Sarah G.
Polegate store, 09/12/2022

Sasha, very friendly and sets one at ease a good professional and did a very good job.

Kenneth B.
Bexhill store, 09/12/2022

Stephen his usual professional self and painstakingly thorough. Mel a delight as always.

David R.
Bexhill store, 09/12/2022

Antoinette was very informative on hygiene with contact lenses ie avoiding tap water in eyes and the germs that can be avoided!

Claire P.
Eastbourne store, 07/12/2022

Welcoming and professional and informative as always

Linda M.
Battle store, 05/12/2022

Sasha the optician was visiting from another branch so hadn’t met my children before but was fantastic with them! Very engaging whilst managing to do a thorough check up on all of them- he turned it all into a game! Thank you for your patience and humour.

Daniel W.
Eastbourne store, 05/12/2022

The staff at Eastbourne were very helpful and friendly and very informative .

Tracy H.
Seaford store, 05/12/2022

Every thing was good Victoria was particularly helpful.

Janice H.
Eastbourne store, 05/12/2022

All staff were very friendly, and I felt comfortable and relaxed in expert hands. Superior experience to a coopetitor of yours that I went to previously. Thank you.

Leo C.
Bexhill store, 02/12/2022

all of you are so caring and so professional WHY WOULD WE GO ELSEWHERE

Terry T.
Battle store, 01/12/2022

David, receptionist, and the co-ordinator, they are all brilliant, David is very professional and let child relax and easy. Receptionist who lived in Eastbourne (I didn't remember the name sorry) she is very nice and give us so useful advice. Thanks a lot for three of staffs.

Jingxuan J.
Battle store, 30/11/2022

I feel like my optometrist was very thorough and explained everything that she was doing and explained certain things that I had questions about which was why I originally wanted my eyes tested

Lisa W.
Uckfield store, 28/11/2022

Sasha made Jesse feel very relaxed. He was very very thoroughly but also taking the time to have good fun with Jesse. Very impressed

Jesse G.
Bexhill store, 28/11/2022

Very pleasant experience all staff were helpful and polite, would recommend to others.

Andrew W.
Bexhill store, 28/11/2022

As usual first class service, I barely sat down before being called in fast efficient and full checkup of both my eye health and changes to my sigh back of my eyes photographed and compared to previous pictures to check on changes sadly there were but I knew about that already still nice to make sure! No more eye-blowing that glycemia test yuck now with some new toys impressed me! Then out to select new glasses always efficient, with great customer service and felt always in knowledgable and safe hands. Guess I will see you next year!

James K.
Bexhill store, 25/11/2022

I cannot offer any suggestions for you to improve upon. The reason being that every time my wife or I have visited you we have been welcomed with a smile from all members of staff who we have spoken to, we have been dealt with courteously and efficiently at the desk and in the practice rooms. On my last visit for an eye test my eyes were examined by Trevor Amey who then passed me over to Victoria for the choosing of a frame. Both members of the Practice were excellent in all they did, One comes away knowing that the examination was carried out to the highest standard, and the choosing of the frame and resulting paperwork was also of the highest standard. All done in a pleasant environment.

David L.
Eastbourne store, 25/11/2022

Excellent service, as always. I am always very reassured by the professional service rendered by all members of staff & am always confident in the advice received.

Stephen N.
Polegate store, 22/11/2022

Very efficient & welcoming staff Optician very thorough with his explanations of the eye test ,very kind and supportive A great experience so Thank you

Patricia W.
Battle store, 22/11/2022

Maharishi Patel was great as normal, so informative and aways has time to speak about any concerns and why he has done something. Also Sophia was great, happy to help and appears to know what she was speaking about

Donna S.
Polegate store, 22/11/2022

GinnY brush was most helpful as well as the lady that did my eye examination.

Janet B.
Uckfield store, 22/11/2022

I was impressed with the refurbishment. Simon who was on reception was welcoming and polite and professional when answering the phone. I was very happy with my eye examination and information given.

Susan P.
Polegate store, 22/11/2022

The staff at Barraclough's are polite, friendly and very helpful. I always feel well looked after.

Leila W.
St Leonards store, 20/11/2022

It is impossible to improve your service. All the staff are top notch, with special mention to Avril and Mr Puri. Thank you so much.

Jeffrey E.
Battle store, 19/11/2022

Excellent service, as usual. Appointment on time, thorough and professional eye examination. Lucia was very reassuring about potential cataract progression. Ginny was very helpful regarding the dispense. Friendly and efficient visit. Thank you.

Diana S.
Uckfield store, 19/11/2022

Nothing, my appointment was on time, very thorough and everyone was very friendly and helpful. Thank you.

Andrea R.
Battle store, 19/11/2022

Brilliant service, Trevor was patient, knowledgeable and created and calm and pleasant atmosphere. The reception ladies were friendly and very helpful. I would 100% recommend.

Lorri D.
Eastbourne store, 18/11/2022

Both the optician and the dispenser who advised on frames were extremely helpful along with the receptionist

Fiona K.
Battle store, 18/11/2022

Always a pleasure to visit Barracloughs. All staff members are pleasant most helpful.

Penelope B.
Battle store, 18/11/2022

I have been seeing Charlotte Jones for several years now and am very happy with the way she has 'looked after' my eyes.

Sarah W.
Bexhill store, 15/11/2022

Sam Claxton was very helpful to me to choose the frames that suited me and that I was happy with.

Jean S.
Eastbourne store, 15/11/2022

I really love all of you that work there - i can’t remember your names but you’re all so helpful and kind. Thanks for your services.

Irene B.
Battle store, 15/11/2022

Ist class service. Excellent. Very professional, friendly and considerate. No waiting, appointment bang on time. Lucia explained everything clearly without rushing, which was all fascinating. Barraclough's real value you as a customer treating you with both care and respect. Faultless service from start to finish. Well done 10/10

Rosemary L.
Seaford store, 14/11/2022

Extremely quick and easy process to get my eye test done and new glasses ordered. Very reasonably priced, friendly and helpful staff, would definitely recommend!

Rose W.
Bexhill store, 14/11/2022

My mother has Dementia (Alzheimer's) and it is very difficult to get even yes or no answers out of her now, however your staff were hugely helpful and did everything they could to come up with a prescription which should suit her. We were there for some time because another customer was choosing a large number of pairs of glasses but could not have been cared for better whilst we waited. Sadly, I don't remember names but everyone was very kind :-)

Eithne L.
Polegate store, 14/11/2022

If other businesses had your management and personnel then the country would NOT be in the mess that it faces to-day

Jeremy Paul L.
Bexhill store, 14/11/2022

I had my regular eye examination on Thursday the 3rd of November at Barracloughs in Bexhill on sea. My optician was Mrs Charlotte Jones. I was impressed with the level of professionalism of all the staff I had dealings with. Mrs. Charlotte Jones was kind, committed and diligent in her approach. Her referral concerning my cataracts was clearly done immediately as I received confirmation from my GP practice just two days later for which I am very grateful

Maria D.
Bexhill store, 08/11/2022

All the staff we spoke to were very helpful and took the time to explain how Scarlett’s eyes are working. Thank you for making this experience very positive . Thank you

Scarlett K.
Seaford store, 07/11/2022

The receptionists (sorry, I don’t know their names) and Sasha are always welcoming and very friendly. Very professional and courteous.

Joanne P.
Bexhill store, 07/11/2022

All three there were delightful, knowledgeable and helpful. It was almost a pleasure to part with a reasonably large sum of money for my new glasses!

Isla S.
Seaford store, 07/11/2022

Laith saw Charlotte, she was brilliant with him, put him at ease and worked with Laith with his disability, nothing was to much bother.

Laith S.
Battle store, 07/11/2022

I had my regular eye examination on Thursday the 3rd of November at Barracloughs in Bexhill on sea. My optician was Mrs Charlotte Jones. I was impressed with the level of professionalism of all the staff I had dealings with. Mrs. Charlotte Jones was kind, comitted and diligent in her approach. Her referral concerning my cataracts was clearly done immediately as I received confirmation from my GP practice just two days later for which I am very grateful.

Maria D.
Bexhill store, 07/11/2022

I had my eyes tested by Trevor the optometrist. He was incredibly thorough & really gave me the time I needed. He explained each step in the process and was very reassuring. Hands down the best optometrist I’ve ever seen & will be recommending him to my family & friends. All the staff were really friendly and welcoming. Thank you everyone at the Eastbourne branch.

Eve L.
Battle store, 04/11/2022

I experienced the most thorough eye test I have ever had! I was also advised on drops for my dry eye problem and have already felt an improvement after years of discomfort. The shop has certainly benefited from the recent renovations and the whole atmosphere has changed for the better contributed by the friendly reception and professional staff members. Thank you.

Yvonne B.
Polegate store, 04/11/2022

Sasha was kind and caring, listened carefully to my problems, and took a great deal of time to explain everything to me in detail which I really appreciated. This has given me the understanding of my eye problems and the chance to be active in helping myself. The reception ladies were also great and the lady that processed my prescriptions also took a great deal of time to make sure that I understood what I had been prescribed and how to use the drops and compresses properly. Thank you for your professionalism and kindness. Carol. X

Carol B.
Bexhill store, 03/11/2022

Amazing make optician at Polegate branch sorry not sure of his name but we saw him October 31st as a whole family . So very Knowledgable , helpful, kind and understanding and just brilliant! Credit to his profession! All staff dealing with reception and ordering glasses were amazing , friendly, chatty and helpful! Great experience as always highly recommend

Naomi Y.
Polegate store, 03/11/2022

All the staff were great. Mr Bottrill was excellent in explaining my my eye problem, and Gill was very good in fitting me with new spectacles. Great service all round.

Fiona H.
Battle store, 03/11/2022

The usual excellent service - that is why I have gone back year after year.

David B.
Eastbourne store, 03/11/2022

James miller was very good. He even convinced my mum to have a hearing test which we have been on at her for some time. Well done 😃

Debbie B.
Eastbourne store, 03/11/2022

The eye test I had was excellent, the gentleman who performed it was most helpful and courteous, Explaining everything as he do the tests. Receptionist was also very polite In all, a very good experience thank you

Christine W.
Polegate store, 03/11/2022

Staff members are always very polite and Trevor took a long time to carefully explain and explore various new options open to me.

Jeannine W.
Eastbourne store, 03/11/2022

Found James to be very professional , Friendly and helpful. Has advised that I should have my cataracts seen to and is contacting GP/Beneden on my behalf

Olive B.
Eastbourne store, 03/11/2022

Lovely warm welcome and peaceful surroundings. Another place I had been to felt like Piccadilly Circus. Nothing needs changing.

Frances B.
Bexhill store, 03/11/2022

My appointment was on time. James, the Optometrist, was friendly and professional. He explained the tests and results clearly to me. The reception staff were welcoming and Julie was very helpful in assisting me to select suitable frames. Mel, the dispensing optician was also very helpful and made some adjustments to my existing frames. She explained my options for new lenses and frames and I was given time to make my decision without feelng under pressure. A professional service all round.

Gillian R.
Bexhill store, 02/11/2022

Great help in the scan and assessment it was really thorough & very very helpful & good to know no major issues. Its was also great to have the extra checks for possible neuro issues etc & many thanks for the report which I can send to Drs. Couldnt find suitable frames on the day but think I better do more research on wide bridge frame options & then call back to organise reading specs. Thanks again to you all.

Clare C.
Seaford store, 31/10/2022

Greeted nicely, prompt appointment and the examination was full, thorough and well explained

Richard A.
Polegate store, 31/10/2022

The Receptionistcwas most helpful and we had time to look at the frames and she gave positive help and advice . The Optician was most thorough and concerned to assist me . I have Macular Degeneration and have problems which Mrs Baxter wanted to assist me. Thank you

Mary C.
Seaford store, 31/10/2022

The optician was thougher and explained my diagnoses and i was treated very well, the service was excellent and the staff were all polite

Kay W.
Polegate store, 31/10/2022

My eye test was carried out very thoroughly and in a very relaxed and friendly atmosphere. I have complete confidence in your practice.

Mary G.
Eastbourne store, 31/10/2022

Sasha, I found him easy to talk to and friendly. I didn’t have to wait more than a couple of minutes which for me is very important as I start to get anxious!!! Just waiting to collect the glasses and see how I go with them.

Patricia R.
Bexhill store, 31/10/2022

Had my 6 monthly consultation with Sascha at the St. Leonards location. Brilliant service and really helpful/informative.

Barry R.
St Leonards store, 31/10/2022

The optician was really friendly, professional and reassuring. The examination was very thorough and the results were explained to me in a very caring way. Overall a really good visit I was so impressed. We were on holiday and I had a few worries with my eyes, they fitted me in very quickly. All of the receptionists were efficient and very friendly and kind. A great opticians and I would definitely recommend. Five stars!!

Jean B.
Battle store, 31/10/2022

All were very helpful and the test and referral took place very quickly and efficiently. Well done.

Catherine G.
Bexhill store, 31/10/2022

All the staff at your Polegate staff who were on duty during the afternoon of 28 October were friendly and efficient. James, who carried out my eye test, answered my questions to my satisfaction and explained each procedure thoroughly.

Mary W.
Polegate store, 31/10/2022

James was excellent very professional and explained everything to me .

Sandra M.
Eastbourne store, 26/10/2022

David was very thorough and explained everything as he went. Natalie was very helpful when choosing my glasses and took notice of my preferences. All staff at Battle are welcoming and friendly

Amanda H.
Battle store, 25/10/2022

Everybody was very friendly Sasha was very relax and tolerance as made Anya feel comfortable Definatelly I will recommend it. Thank you

Anya F.
Bexhill store, 25/10/2022

This was a great appointment. Sofia usually feels anxious when she goes somewhere unusual but Shasa made her feel confortable and relaxed. Thank you very much. I'll definitely recommend it

Sofia F.
Bexhill store, 25/10/2022

Mrs Baxter examined my eyes and gave me a thorough review of their current condition and explained all the issues and defects.. Gave me confidence for the future.

Graham Y.
Seaford store, 25/10/2022

Excellent team members. Really good, efficient and attentive service.

Tim G.
Uckfield store, 25/10/2022

I would just like to say thank you again to Surainder for the time, courtesy and attention he gave me on my recent visit. He was meticulous in his explanation of the examination procedure and its effects.

Alan G.
Battle store, 22/10/2022

Really friendly and professional staff, made me feel very welcome on my first visit. Lucy the optician explained everything in detail during my eye exam and made me feel very relaxed. The store manager also took very good care of me after to help me choose a pair of glasses and booked me in for a fitting the following week. I would highly recommend this store to anyone looking to join an opticians

Verity M.
Uckfield store, 21/10/2022

All staff were lovely and very helpful. So patient with my husband and I. We took ages to choose frames but they couldn’t have been nicer. A credit to the company.

Amanda T.
Polegate store, 21/10/2022

Staff gave freely of their time ( even into the lunch break ) to help us find the right design of specs.

Margaret Q.
Bexhill store, 20/10/2022

I was very impressed with the optician I saw.He was very thorough but also very reassuring.I felt he was totally professional but he also explained each stage of the examination to me. His patient/professional relationship was excellent. The front of shop staff were all friendly and helpful too.

Beatrice M.
Battle store, 20/10/2022

Brilliant visit. Was it Rita who saw me ? She was the only one in the shop. She was brilliant and helped me choose my glasses and frames. Friendly and honest. Just lovely. So professional Jacky Robinson.

Jacky R.
Seaford store, 19/10/2022

I was very impressed with my 1st experience at your polgate branch. Every member of staff were friendly and very helpful. My eye exam was very thougher. I will definitely recommend you to my family. Thanks

Lisa T.
Polegate store, 19/10/2022

Excellent friendly service from David again. Always takes the time to answer questions and explain things fully.

Steve B.
Battle store, 19/10/2022

All the staff, from the receptionists to the lady who adjusted the tightness of my glasses, to the gentleman who carried out my eye test etc, and took so much care and time, I couldn’t have had a better experience when visiting the opticians

Barbara S.
Battle store, 17/10/2022

I’ve been visiting Dr Javadnia for around 10 years. She, along with the rest of the team in Uckfield are amazing. Polite, kind, helpful and I have huge confidence in each and every one there. Thank you.

Susan S.
Uckfield store, 17/10/2022

Impossible to improve. The eye examination was kind and thorough and I was helped to find the perfect frames. Thank you so much for all your help

Ann G.
Seaford store, 17/10/2022

Trevor as always was amazing, He takes time to explain things and to explain what is happening to one's eyesight. and explain what acti9on needs to be actioned ; I have every trust in his expertise.

Valerie F.
Eastbourne store, 16/10/2022

Very pleased with Barracloughs whole Customer Service. State of the art equipment and very friendly staff. Best optician I have used.

Robert H.
Bexhill store, 14/10/2022

Very thorough eye examination, helpful caring staff.

Heather C.
Bexhill store, 13/10/2022

The optician was very friendly and professional. He offered suggestions on eye care and alternatives. Reception staff were friendly and offered positive information.

Simon M.
Battle store, 13/10/2022

I saw James at Polegate branch. So friendly and immediately put me at ease. I felt my eye examination was very thorough. Excellent professional service. Would definitely recommend. Thank you

Wendy W.
Polegate store, 13/10/2022

Both ladies in reception and the optician were exceptionally happy and polite members of staff and a credit to the company. I'm so glad I chose Barracloughs. Well done everyone.

Jane H.
Seaford store, 12/10/2022

All the staff that dealt with me at the Seaford branch were all superb and very helpful. I would suggest that management look after them as they are a credit to the company.

Stephen B.
Seaford store, 11/10/2022

I cannot remember his name but he was lovely. He had a very nice manner, friendly with a sense of humour, professional and informative. He gave me excellent advice to get rid of my itchy eye and the products he suggested I bought was spot on. Thank you

Marie L.
Battle store, 11/10/2022

Excellent service and conducted by an expert with exceptional knowledge and expertise, very impressed. Thank you.

Martin M.
Battle store, 11/10/2022

Everything was very good and efficient, but thorough. All staff were to be commended.

Diana T.
Battle store, 09/10/2022

Steve optician is very thorough and professional. Staff in st Leonards On Sea shop both ladies helpful, brilliant, friendly and very kind.

Amirbanu J.
St Leonards store, 07/10/2022

Nothing at all both people were excellent testing my eyes and the lady who helped me choose my glasses frames

Robert R.
Eastbourne store, 07/10/2022

No reason for any negative comments. Good sufficient sevice and staff friendly 😊

Christine P.
Battle store, 07/10/2022

All the staff we met were polite and courteous, they made time and effort to talk and the service was great from start to finish.

Mya H.
Bexhill store, 07/10/2022

The receptionist , the lady optician and indeed The ear specialist ...all were extremely efficient And pleasant . A good experience . Thank you

Sharon W.
Eastbourne store, 07/10/2022

Excellent friendly and professional service. Highly recommend.

Sharon K.
Battle store, 07/10/2022

Felt very well looked after, confident in the optician Sacha. That if there was a problem he would pick it up. So very satisfied.

Jennifer C.
Bexhill store, 06/10/2022

Appointment with Antoinette who gave me plenty of time and explained everything. Very grateful. Afterwards I was looked after by Sam who was very professional, helpful and pleasant. Thanks to all. Wouldn't go anywhere else.

Alan B.
Eastbourne store, 04/10/2022

David was extremely thorough. Gave me new advice (even though I’ve been a contact lens wearer for years). Explained why it makes sense to buy glasses 🤓 from a consultant vs cheap ones online to do the right thing for my eyes. Looking forward to trying my new lenses and glasses later this month

Jessica K.
Battle store, 03/10/2022

The 3 members of staff working were extremely welcoming and went out of their way to be helpful. When possible I always try to book my eye test with Maharshi Patel as he is always very thorough and makes the whole experience stress free. Top marks to all staff.

Heather B.
Seaford store, 03/10/2022

David is always reassuring in his assessments . I feel totally confident with him as my optician. The staff are always friendly too.

Anne S.
Battle store, 03/10/2022

The reception staff are always very welcoming whenever I go in. I normally see Sacha for my appointment which is always a pleasure as we have a chat and I normally show him my latest DIY achievements.

Jonathan S G.
Bexhill store, 03/10/2022

Trevor was lovely and very informative during and after my examination. Efficient and knowledgeable. Emma showed me the various verifocal options and explained them well as it is a whole new experience for me. Emma was also honest when asked her opinion on various frames which again I really appreciated.

Wendy M.
Eastbourne store, 02/10/2022

Saasha was extremely helpful and thorough, took great care looking at my eyes. Kate was also very helpful in choosing new frames, even took a picture of me wearing the frames so I could see how they looked. Very pleased indeed! Felt like a customer, not a nuisance!

Jennifer R.
Bexhill store, 28/09/2022

Excellent service throughout, then full help and guidance with selecting the right frames with honest helpful advice. I would certainly recommend to friends and family.

Karen W.
Seaford store, 26/09/2022

I felt nervous as Haven’t had an eye test for years but as soon as I arrived I was made to feel comfortable and felt at ease during the test ,thank you very much

Catherine P.
St Leonards store, 26/09/2022

All the staff were friendly and helpful. The process was informative and thoroughly explained

Marion D.
Battle store, 26/09/2022

It’s difficult when earlier customers are late, but I did wait quite a while past my time for the appointment to start. Having said that the checkup was very thorough and I rushed, and there was no attempt to sell me anything I didn’t need. I’ve been coming for years and intend to continue doing so for years to come.

Patricia F.
St Leonards store, 26/09/2022

All members of staff were friendly, helpful and welcoming. Difficult to improve in perfection 😊

Linda D.
St Leonards store, 24/09/2022

The lady who examined my eyes was brilliant as was the receptionist Harley who likewise was professional welcoming and happy. Thank you!!

Martin W.
Bexhill store, 23/09/2022

Always impressed with professionalism and friendliness. Its why I come back. And have done for years. Stark and welcome contrast to the supermarket of Spec Savers

Paul S.
Battle store, 23/09/2022

I was very impressed with the care both my Autistic son and myself received at this Branch in Battle. The care and patience was outstanding! We have not received this level of care in any of the previous well known High Street Eyecare Stores. It would seem my son has cataracts.However this was not found before. Fortunately this can be dealt with in time, but nevertheless I am so grateful for this in depth eye examination. Thank you so much I am so very grateful for this excellent service.

Andre V.
Battle store, 23/09/2022

I have been attending this opticians for many years and always received an excellent service,

Jacqueline D.
Uckfield store, 22/09/2022

I have been with you for all my eye care for many years. I’ve always had excellent highly professional care from all on the team. Thank you.

Margaret N.
Uckfield store, 22/09/2022

Excellent customer service, as always. Staff always very professional, friendly and helpful. Test very thorough and the optician was happy to answer my questions and offer explanations. Thank you!

Julie H.
Battle store, 21/09/2022

A very pleasant experience starting with a warm reception, thank you. Mr Bottrill was his usual friendly self and took the time to interestingly explain some of the questions I had regarding general eye stuff. Olive kindly and graciously sorted out my updated lenses to fit my existing frames order.

Rupert G.
Battle store, 21/09/2022

Mr Fowler's was excellent very thorough. Kelly, very pleasant and efficient.

Anthony P.
St Leonards store, 20/09/2022

Both the optician and shop staff were charming and completely professional. No fuss at all I would recommend.

Nick A.
Uckfield store, 20/09/2022

Would be hard to improve on your service. It was excellent. Mr. Fowles was thorough and made me feel very comfortable whilst Mel Compton was a great help in selecting the correct lenses for my needs as well as the frames. Two very pleasant people who gave me all the time I needed. So nice not to be rushed!

Patricia B.
Bexhill store, 20/09/2022

From the reception staff to the optician,they where really super,very impressed

Angela M.
Eastbourne store, 20/09/2022

Optometrists, reception & Sales staff👍🏻🙏🏼

David W.
Eastbourne store, 20/09/2022

I really feel confident with the continuity of seeing the same person.

Eva L.
Battle store, 20/09/2022

I have been to many different opticians over the years and barracloughs is to me the best for customer service and care. All the staff I met were very helpful and supportive. I have to say a special mention to the young lady who conducted my eye examination and the young lady who helped pick my frames. Will definitely recommend a visit.

Andrew M.
Bexhill store, 16/09/2022

All the staff at the Polegate Branch were extremely helpful, and I felt were very good in making me feel as if I was being treating like a person. In Specsavers it is impersonal, and you feel as if you are in a factory "get them in and get them out quickly and you are passed from pillar to post "

Carol F.
Polegate store, 15/09/2022

I had a really pleasant experience at Barracloughs in Uckfield. Staff were friendly and professional. Dr Javadnia was fantastic, really approachable and very informative. I had visited a large chain opticians a few months prior and wasn’t really happy with the appointment. Dr Javadnia made a diagnosis and I’m starting to see improvements already so I can’t thank you enough.

Gemma E.
Uckfield store, 15/09/2022

My daughter was very well looked after. She enjoys coming to the optician and that was due to the friendly nature of the staff.

Mia C.
Eastbourne store, 15/09/2022

The whole team was excellent, especially the optician. Great advice and good feedback on my eye health. I will definitely be returning. Thank you

Joanne C.
Seaford store, 15/09/2022

From the moment of my arrival I was treated courteously and efficiently: the receptionist whose name I did not catch was able to process my arrival details politely and with minimum delay; and Mr David Bottrill put me at my ease quickly and then explained the examination procedure with the utmost patience. What made it even more relaxing was that the outcome come was good news. I greatly admire the tree of kings and queens which are a good talking point for clients, and very interesting.

Neil (Richard) P.
Battle store, 14/09/2022

All the staff were very friendly and took time to explain everything clearly. My first appointment at Barracloughs was a positive and relaxed experience. Thank you.

Charlotte M.
Polegate store, 12/09/2022

Great service as always. Tilly was put at ease by James. Very easy experience which for children is so important. Many thanks

Tilly P.
Seaford store, 12/09/2022

Very happy with my visit to barracloughs seaford. All the staff were helpful, friendly and efficient. I can recommend 100%

Derek B.
Seaford store, 11/09/2022

Very happy to feel that my eye examination was very thorough and didn't make me worry that something could be missed by being rushed. The help and care with selecting glasses afterwards was caring, well informed and didn't make me feel rushed into making a bad choice.

Karen S.
Uckfield store, 11/09/2022

Brilliant optician! Great with young children, who makes it a fun and enjoyable experience for them.

Rex S.
Bexhill store, 09/09/2022

Very happy with the care from Sasha and other members of the team

Derek Edward W.
Bexhill store, 09/09/2022

I do not know your names,but all 3 of you were brilliant. Thank you.

Therese O.
Polegate store, 08/09/2022

Good and informative info from optometrist. Charming and help from assistant with blond hair. Sorry didn’t get her name.

Gwendoline B.
Eastbourne store, 08/09/2022

From the initial welcome, followed by an eye test and then selection of new spectacles, it was seemless. Staff all friendly and as a customer i felt valued. Thank you to all the staff at the Bexhill branch , Good customer service is appreciated.

Keith W.
Bexhill store, 08/09/2022

Sascha Heilmeier AND all of the other staff; they are a credit to the company.

Felicity S.
Bexhill store, 07/09/2022

From the moment I walked through the door at your Battle branch I felt welcomed and valued by each member of staff I encountered, so it would be unfair to single any one person out. Thank you so much to everybody. ❤️

Kim O.
Battle store, 07/09/2022

Everything went smoothly and efficiently. Reception were expecting me and Sasha took the time to answer my questions. Eyes are important and the professionalism shown is top notch. That's why i ignore all the flashy adverts on TV and keep coming back to Barracloughs.

Chris D.
Bexhill store, 06/09/2022

The reception area is served by very pleasant and friendly staff. The optician I saw was also friendly and efficient. Thank you

Helen Rosina B.
Bexhill store, 06/09/2022

I had a very thorough examination and everyone was so helpful and professional. I would highly recommend to others.

Michael C.
Polegate store, 06/09/2022

All members of staff were great the optometrist, sorry i can't remember her name she very patient and interactive with my daughter. Thank you.

Autumn Lily B.
Eastbourne store, 06/09/2022

All the team at Polegate are so kind and helpful. I wouldn't hesitate in recommending anyone to go there.

Jane T.
Polegate store, 05/09/2022

As usual I received very good service from the staff and from Mr Puri who always looks after me extremely well.

Barry T.
Battle store, 05/09/2022

Very impressed by Charlotte's friendly, professional manner and so grateful for her clarification of matters.

Claire B.
Eastbourne store, 05/09/2022

i was nervous on arrival as a previous eye check up was not a good experience. . On arrival i was welcomed and during my check up Charlotte was patient and explained each procedure. Saw Rita who helped and advised me on frames and lenses. at every stage I was not rushed or made to feel it was time for me to leave the shop. Thank you to everyone

Ellen H.
Eastbourne store, 05/09/2022

Great friendly staff, very professional

Danny S.
Battle store, 02/09/2022

I was very happy with my experience and found all of your staff very welcoming and friendly. My wife will be attending for her eye test and i am sure she will be pleased too. Thank you.

John W.
Polegate store, 01/09/2022

Very impressed with the politeness and service everyone had a smile

Keith Russell B.
St Leonards store, 01/09/2022

Welcomed to the store and examination carried out efficiently and professionally by James Miller. He was very polite and knowledgeable, answering all my questions and allaying my fears. I was then seen by Gwylym Francis who advised me on the best frames for the lens I needed. He was patient and knowledgeable. This was a good experience. Thank you.

Sandra F.
Polegate store, 01/09/2022

I was very impressed by the thoroughness of the eye test and the quality of the explanations. I was well cared for when it came to choosing my new computer glasses.

Melissa W.
Battle store, 01/09/2022

I was happy with the appointment my son had, the gentleman was answering whatever my son was asking and was friendly and helpful. Also the lady who measured up he’s glasses was helpful and friendly.

Khodi M.
Bexhill store, 01/09/2022

It was nice to see Mr Puri again and all your staff were really helpful and I left fully understanding the current position and telling me what was needed. This is now being processed. As a long time client I would certainly recommend to anybody seeking optical assistance.

Andre P.
St Leonards store, 25/08/2022

thank you to all the staff, it was such a good experience visiting the Battle branch. I had been worried about a visual problem. which was completelydiagnosed, explained and healed, in terms of instructions for preventing it happening. I am so happy with the outcome to this visit, and cannot recommend Barracloughs highly enough.

Barbara D.
Battle store, 25/08/2022

All the team at the Polegate branch were welcoming and professional. I felt as I always have that my eye care is considerately and meticulously taken care of. Thank You to Everyone.

Kathryn H.
Polegate store, 25/08/2022

An excellent eye test in Polegate by James Miller, thank you. Then, as my prescription had changed, Gwillym helped me choose some new frames. He was most helpful and also arranged for some frames in different colours to be sent to Polegate so I can try them too. All the staff are very friendly ... it's always a pleasure to visit.

Sue C.
Eastbourne store, 25/08/2022

The staff were all welcoming, helpful and well organised. The eye test itself was very thorough and I felt very comfortable through the whole process. The staff were very helpful when I was choosing new frames and the whole experience was very professional.

Christine W.
Polegate store, 25/08/2022

Excellent care provided, as always, by the Polegate branch team when I attended for my regular eye examination. Thank you to Optician James Miller and Dispensing Optician Rita who were both friendly and helpful.

Linda R.
Polegate store, 25/08/2022

Dr atefeh javadinia I was really impressed by as in the many times I have been to the opticians I have never had an optician who was as thorough as she was during my appointment and I really appreciated how helpful she was

Jonathan C.
Eastbourne store, 22/08/2022

The chap that did my eye test was excellent. Friendly and explained everything very well. The young lady that helped me with choosing my new glasses was very good at her job, friendly and a pleasure to be served by. Thank You.

Colin G.
Polegate store, 22/08/2022

The care and attentiveness of both the optician, Mrs Antoinette Bottrill, and Emma Bond is much appreciated. My difficulties with mobility were met with patience and care. (It's rare that my needs are met in such a way that I don't feel patronised or a nuisance - thank you!)

Eleanor D.
Eastbourne store, 22/08/2022

From the initial meeting with the staff at the St Leonards branch, to the whole process of extensive testing, I felt that I was listened to with courtesy and respect. Sasha, the optician who carried out my eye testing was pleasant, thorough and informative and carefully explained his findings to me. Whist being fitted for my distance glasses, the assistant was really professional, explaining the breakdown of costs and helping me to choose the right frames. All in all I was thoroughly impressed with the service I received at Barracloughs. Thank you.

Debra H.
St Leonards store, 21/08/2022

Charlotte tested the vision of my daughter whom has Down syndrome. What a lovely surprise to find she was able to sign Makaton , and was very aware of giving my daughter enough time to communicate with her. Well done!

Elodie O.
Eastbourne store, 18/08/2022

I was hugely impressed by my whole experience at Barracloughs in Battle. Mr David Bottrill is evidently an absolute expert in his field but, more than that, his engaging and personable manner make it easy to understand the inner workings of the eyes. I came away feeling that I had been given not just a thorough eye examination but an insightful lesson. I would highly recommend Barracloughs and will be using them again in the future.

Rebecca L.
Battle store, 18/08/2022

Kelly is just amazing, great personality,! And everyone else is super nice at the branch!!🌹

Kim D.
St Leonards store, 18/08/2022

Everything was done very professionally You even adjusted my current glasses to be more comfortable whiteout charge Thanks

Susan B.
Bexhill store, 18/08/2022

I was very impressed with all members of staff. They were pleasant and polite. The gentleman who did my eye test was very professional I would recommend Baracloughs to anyone thank you

Keith P.
Polegate store, 18/08/2022

They we're very good and brilliant at their job very pleased

Phillip B.
St Leonards store, 18/08/2022

Very efficient all round. Seen on time before a very thorough eye test. All staff very informative and knowledgeable.

Brian B.
Seaford store, 17/08/2022

The lady who examined my eyes was so thorough explainwd everything to me answered any questions i asked and made me feel very comfortable and at ease.all the staff are very friendly and polite

Margaret K.
Eastbourne store, 17/08/2022

My whole experience was very professionally handled, from booking in to booking out. I was very impressed with Antoinette, she fully understood my case and was very informative and helpful. The young lady, Emma, I think, helped me decide on glasses was also very helpful. So thank you all.

Jocelyn W.
Eastbourne store, 17/08/2022

Everyone was lovely and the experience was first class. David was very friendly and warm, taking the time to explain aspects of the test to me.

Thomas B.
Battle store, 17/08/2022

All three members of staff well done 👏 i👏👏

Cherry T.
Seaford store, 17/08/2022

Everyone is very friendly and efficient at the Battle office and I would recommend them.

Christine N.
Battle store, 16/08/2022

Mrs. Charlotte Jones gave me a thorough examination of my eyes and was very cheerful and helpful in answering my questions about the differences in my two eyes. I was then seen by Emma who showed me a good selection of glasses and was very patient in my inability to decide, but was helpful in explaining the suitable size of lens and frames. I was surprised at the cost of the lens but was told they are of the best quality and what has to be done to them.

Joan B.
Eastbourne store, 16/08/2022

Excellent thorough and attentive service. The lady who dealt with me knowledgeable and patient five star service.

Robert B.
Eastbourne store, 16/08/2022

Everyone I encountered here has been very professional and pleasant. I would recommend this optician from a choice of several in Seaford

Sally E.
Seaford store, 16/08/2022

David the optician was very patient with my 4 year old daughter for her first eye test. He was kind and thorough and put Penelope at ease. Olive helped Penelope choose her Frames and measured her for the perfect fit. She was kind and patient with Penelope but also kind and understanding to me as a parent who had lots of questions about a young child wear glasses full time for the first time.

Penny W.
Battle store, 16/08/2022

Mr Puri is outstanding and doesn't patronise like so many professional men are apt to. Jill was efficient, humorous and found exactly the right frames for my face. I have already sung the praises of Barracloughs to many friends.

Jacqueline L.
St Leonards store, 16/08/2022

This was my 1st visit to Barracloughs and it exceeded my expectations! The shop was a haven of peace and tranquility compared to previous experiences elsewhere. All staff were welcoming, friendly and professional. I was particularly impressed with Emma who gave her time and expertise generously and at no stage did I feel rushed or pressured. I greatly appreciate the help I received from her.

Jennifer H.
Eastbourne store, 11/08/2022

Made very welcome At my eye test felt very at ease as last test was over 12 years ago and was a bit apprehensive all was explained and Sasha was 10/10 A very kind and helpful Mel in assisting me to choose the right glasses Thank you

Linda T.
Bexhill store, 10/08/2022

The optician is very friendly making the client at ease on his eye test.

Jack S.
Polegate store, 10/08/2022

100% HAPPY WEITH MY VISIT AND PURCHASE,THANK YOU.

Terence P.
Eastbourne store, 10/08/2022

Love the Uckfield team, Lucie is extremely thorough, very knowledgeable. Please tell her Jo Argent

Jo A.
Uckfield store, 10/08/2022

Was looked after by everyone. Sasha explained the tests and Cally helped me choose my frames. All round a good experience.

Lorraine P.
Bexhill store, 10/08/2022

Than k you for fitting me in and for Sacha going out of his way to reassure me and to try to get me sorted urgently

Christine H.
Bexhill store, 10/08/2022

my occulist... mr botterill. excellant chap. gave me splendid attention. only sincere praise. thank you mr B

Reginald F.
Battle store, 10/08/2022

Everyone was excellent and the whole experience just like visiting friends. Look forward to going back.

Alasdair H.
St Leonards store, 10/08/2022

Can't thank Sasha enough for all his help and advice. So grateful for his support. Also thanks to Julie for being so helpful in my initial phone call and arranging the appointment

Roger S.
Bexhill store, 07/08/2022

Very good attention from Dr.Atefeh Javadnia - thorough eye examination and very satisfactory outome.

Ian E.
Eastbourne store, 07/08/2022

All the staff at your Uckfield branch are so kind and helpful. Thanks to I think her name is Amanda for contacting me and fitting me in for an appointment when she had a cancellation. Finally thank you to Dr Javadnia for being so thorough and professional during my eye examination.

Martin F.
Uckfield store, 06/08/2022

It was all in all a very pleasant visit both receptionist and optician Charlotte Jones were very polite and thorough explaining everything to me ,very reassuring 😀

Maureen S.
Bexhill store, 05/08/2022

All the staff in the Battle branch are very pleasant and helpful, I have absolutely no complaints and am very happy with the service that I receive there. Thank you.

Christine K.
Battle store, 05/08/2022

A very thorough eye examination,very professional and friendly staff, my first visit as recently moved to the area, very impressed.

Janice C.
Bexhill store, 05/08/2022

Great service on test (James)and when choosing my frames with Kate? She was very patient and helpful. Thank you!

Susie F.
Bexhill store, 05/08/2022

I was very impressed by all of the staff I had contact with and found them all very welcoming, thorough, polite and informative and I am looking forward to seeing them again when I collect my glasses.

Joyce C.
Polegate store, 04/08/2022

I always have a good experience at Barracloughs St Leonards on Sea. Kelly the manager is wonderful, she is a great 'people person' and is really suited to her job. I never get told I need to upgrade my glasses if I don't need to, they're honest with you. I recommend using Barracloughs to anyone.

Amanda L.
St Leonards store, 04/08/2022

Excellent service from all staff. Thorough examination. Each step clearly explained. Pleasant surroundings and facilities.

Jan S.
Polegate store, 04/08/2022

i would not trust anyone else with my eyes Sasha is a fantastic ophthalmologist always reassures you keeps you in the loop all the way thought your eye test the girls that work at the desk are exceptionally nice and helpful thank you for looking after my eyes

Jean B.
Bexhill store, 03/08/2022

The optician was lovely but the lady who measured me up for my new glasses was brilliant, easy to talk to and so friendly.

Geraldine B.
St Leonards store, 03/08/2022

A great team at Barracloughs in Battle.

Karen B.
Battle store, 03/08/2022

I received excellent service and advice, as I have always had for many years. Thank you

Valerie C.
Bexhill store, 03/08/2022

Your staff were attentive, friendly and efficient in their dealings with us. After being away for 15 years in Scotland you even upgraded your premises for our return ! (We always had excellent service prior to then anyway.)

Ian W.
Polegate store, 03/08/2022

I thought everyone was very friendly and professional. I felt that the consultation was very thorough and the person helping me choose frames, sorry I don't know her name, was really helpful and considered my opinions as well as having helpful ones of her own. Altogether I thought it was a great service that I would recommend.

Rob M.
St Leonards store, 03/08/2022

Always a pleasure visiting the shop, the whole team are cheerful, enthusiastic and very helpful. Absolutely no complaints and would thoroughly recommend to anyone considering a visit.

Rachel L.
Battle store, 28/07/2022

Always efficient and helpful ... all the staff great with a friendly face, Stephen Fowles was his usual professional self. Thank you.

Lorraine M.
Bexhill store, 28/07/2022

Always a pleasant experience with lovely helpful people in Seaford

Rosemary B.
Seaford store, 28/07/2022

Mr Francis who helped me choose my glasses Lady(sorry,I didn’t pay attention to her name , who undertook the eye examination/ check Both so kind , patient , and obviously knowledgableTook their time with me and explained things to me

Brenda B.
Eastbourne store, 27/07/2022

The optician that carried out my eye test, Charlotte Jones, provided an excellent service, delaying her lunch break for my appointment. Very impressed.

Phil E.
Eastbourne store, 27/07/2022

There was a nice welcome from the reception .The orthoptist have me s clear advice ,not being pushy to sell lenses. The lady who help me with the glasses was very pleasant and helpful.

Aneta P.
Bexhill store, 27/07/2022

I was treated with courtesy and helpfulness throughout my appointment by all members of staff who dealt with me

Sandra S.
Battle store, 27/07/2022

The Optometrist was fully engaged with the process and my sons eye condition. Alternative therapy was suggested but not pushed. A great team front of house too, reassuring and friendly. I wouldn’t hesitate in recommending our Optometrist or the practice.

Ceri C.
Uckfield store, 24/07/2022

Mr Patel was professional, charming and gave me the impression he knew everything about my eyes. The 2 ladies welcomed me and chatted while I waited for my appointment.

Mary T.
Polegate store, 22/07/2022

Charlotte was very understanding about my situation and reassured me.

Stella S.
Battle store, 22/07/2022

The reception staff at the Bexhill branch should be praised for their warm welcome and professionalism. Sascha is a credit to your opthalmic team. He is thorough and explains everything he is doing and the reasons for doing it. This ethic is often lost in the medical world as professionals continue their jobs without thinking there is a person with worries and feelings beside them. Sascha takes all these worries away. Please pass my sincere thanks on to him and your reception staff at Bexhill

Jason K.
Bexhill store, 21/07/2022

Across the board all members of staff were welcoming and where necessary took time to explain each stage. The whole experience was very pleasant - thank you.

Brian W.
Polegate store, 21/07/2022

From the person who welcomed me, to the delightful person who examined my eye sight, to the eventual person who took the time to explain why I should purchase the frames I did. All first class, good team work.

John W.
Uckfield store, 21/07/2022

I enjoyed my session with Charlotte who worked in a most professional as well as friendly way in the welcome air conditiloned atmosphere. Olive àlso was friendly and professional and made her part of the job enjoyable . No need to improve!

Colin Harold S.
Battle store, 21/07/2022

Sasha always strives to give you the best vision possible and discusses the option available to achieve this. My appointment was a post op check after cataract operations on both eyes. He was very thorough and advised me what he was doing and the result as he progressed. I was very reassured by this. He always has the patient’s best interest as priority. Thank you! The reception staff are always polite, yet friendly and very professional. They listen, and when booking appointments try hard to accommodate your needs. It’s always a pleasure attending the Bexhill branch.

Anne C.
Bexhill store, 21/07/2022

All 3 staff members were very polite, professional and friendly. James gave a very thorough examination and explained everything very clearly. Great service all round.

Robert M.
Seaford store, 21/07/2022

Excellent customer service as usual. Dr David Botrell is one of the best opticians ever. Thank you 😊

Gloria H.
Battle store, 21/07/2022

I was very concerned about visual disturbance and needed reassurance that there was nothing seriously wrong with my eyes. I phoned your Polegate office,explained my problem to Sofia who kindly referred me to Sasha at your bexhill branch. Sasha patiently checked my eyesight, took some scans/photos explained the outcome and answered all my questions. Sasha was extremely thorough and I felt totally reassured, I’m very grateful. I have now ordered a new pair of glasses from bexhill branch for delivery to Polegate branch and Barracloughs will now be my chosen opticians. I would thoroughly recommend your company for giving a first class service,

Anne F.
Polegate store, 21/07/2022

All the polegate are very friendly and helpful, so different to the likes of specsavers which seems more of a production line. Mr Patel is excellent very thorough in his exploration of my eyes as well as explaining everything he is doing. He put you at ease I also like the new equipment used so leaves no stone unturned

Keith C.
Polegate store, 21/07/2022

All members of staff i saw on the 13 July were exceptional. I was happy to be in such good company and lovely new surroundings. Thank you.

Daphne O.
Polegate store, 20/07/2022

I think the lady that examined my eyes did a fabulous job and she is the main reason i came back after living elsewhere for a few years. It was great to find she was still there. Sorry i simply cannot recall her name - embarrassing! Not to say all the other staff were not fantastic as well. Efficient, friendly and interested. There is nothing i would do to improve what is already a rewarding experience; i feel my eyes are in good hands.

Steven E.
Uckfield store, 19/07/2022

All staff where very helpful and very good service 👍

John B.
Bexhill store, 18/07/2022

Fantastic customer service. Very professional and courteous. Nothing is too much trouble. You get 5 Stars from me.

Daniel H.
Bexhill store, 14/07/2022

I have been seeing Mr Puri for more years that I care to mention and I have complete confidence in any care he suggests will help me. I am a great believer in continuation of care with the same person who knows me and my history.

Sheila M.
St Leonards store, 14/07/2022

Sacha is the best optometrist I have ever encountered. Very thorough and goes above and beyond any previous optometrist eye tests I have previously had over many years

Andrew Paul F.
Bexhill store, 14/07/2022

The optician was lovely. He was kind and friendly and put me at my ease. He took the time and trouble to explain what everything meant. Thank you!

Vida D.
Bexhill store, 13/07/2022

Once again it was a great experience - David Bottrill and all the staff were excellent as usual.

David H.
Battle store, 11/07/2022

I was seen by Sasha, very friendly and helpful who went out of his way to get some contact lens urgently for me .. As always very happy with the service I receive from yourselves and would also like to mention Victoria who is a credit to your company, always got a smile on her face and helpful

Debbie A.
Eastbourne store, 11/07/2022

A lovely warm experience. All members of staff who I encountered were professional and helpful. It was lovely to see Victoria on the desk, she is always so friendly and welcoming.

Judith M C.
Eastbourne store, 10/07/2022

Sasha was extremely helpful. Explaining an option with my lens prescription that had never been considered before. As always fantastic service help and advice. Would never use anyone else and have recommended yourselves many times

Steven L.
Eastbourne store, 09/07/2022

No improvement is required. Sascha, who carried out my eye test, was great - engaging and informative, while Gwylim was most helpful, giving me ample time to choose my frames and ensuring that I didn't feel pressurised at all.

Peter C.
Eastbourne store, 09/07/2022

I had not been for an eye test for over three years because of Covid but my i made an appointment as I was seeing white flashes. I thought the examination was really good thanks to Stephen Foulkes he was very good explained everything clearly to me first class service.

Michael S.
St Leonards store, 09/07/2022

My wife and I came in for eye tests. We found Mr Fowles every professional and both of us were very impressed with his thorough examination.

Norman S.
Bexhill store, 09/07/2022

There is nothing you can do better. I was impressed with every member of staff. The atmosphere is very friendly and efficient.

Sylvia H.
Uckfield store, 08/07/2022

I had my eyes tested by Mrs Baxter - she was so thorough and explained everything so well and in detail. I really appreciated her expertise and professionalism. All staff were very friendly and welcoming. Rita was extremely helpful when I was looking for frames and talking about getting new lenses.

Nicola S.
Seaford store, 08/07/2022

David was most pleasant and answered all of my questions.clearly. l suffer from extreme stress and anxiety. But felt at ease throughout my entire appointment..

Anne H.
Battle store, 06/07/2022

Had a very pleasant experience in the Bexhill branch all staff were very helpful and very attentive lovely team of people

Faye H.
Bexhill store, 06/07/2022

Charlotte the optician was lovely and made Agnes feel comfortable and special. Thank you

Agnes P.
Eastbourne store, 05/07/2022

Absolutely excellent. I cant praise the staff and your amazing Kiwi guy enough, he was so good with Jesse.

Jesse C.
Battle store, 05/07/2022

I was impressed with both Lucia and Rita who were very efficient and professional but above all informative and very friendly. The whole experience was enjoyable, hot something you usually say about attending the opticians.

David G.
Seaford store, 05/07/2022

All the staff impressed me, very thorough and fantastic and putting my son at ease.

Addison O.
St Leonards store, 05/07/2022

Sacha in Bexhill was super professional and made my daughter feel calm and comfortable. Everything he explained was clear and instantly understandable.

Isabella M.
Bexhill store, 05/07/2022

Brillliant. The optician is always very thorough and patient. The lady on reception is an absolute credit to Baracloughs. She goes above and beyond to ensure customers are happy and have what they need. Great service. Nice and easy experience even with a toddler in tow.

Sarah H.
Bexhill store, 05/07/2022

The examiner gave me confidence that she was being very thorough. All staff friendly and polite.

Judith F.
Uckfield store, 29/06/2022

Pleasant and friendly atmosphere. No pressure to change my glasses despite a slight change in my prescription. I've already recommended you to my husband and he is now registered with your Uckfield branch.

Marion P.
Uckfield store, 29/06/2022

First class highly recommended Sascha Heilmeier is a great credit to your company he is extremely caring, very thorough and professional. Patrick and Lindy Dowling

Lindy D.
Bexhill store, 29/06/2022

As always a brilliant experience which was enhanced by meeting up with RITA who seems to be an inspiration to her colleagues to ensure all personnel provide a service of which to be proud

Jeremy Paul L.
Bexhill store, 29/06/2022

Much impressed with new scanner. All staff helpful and informative.

Jennifer M.
Seaford store, 28/06/2022

All the personnel in the shop were very professional and offered much needed friendly advice when I went in for my eye test and when choosing my new glasses. Would definitely recommend to anyone. Am so impressed that I am waiting for a pair of sunglasses as well and looking forward to the call to advise when they may be in store.

Denise E.
Eastbourne store, 28/06/2022

I thought James was very helpfull in my eye examination and Gwlym was also very helpfull as well.

David E.
Polegate store, 28/06/2022

I have been a patient at Barracloughs for many years. Frank Barracloughs was my first optician. I have always received courtesy and efficiency at every appointment. Today was no exception. I was seen at my appointment time and the examination was conducted in a calm friendly manner with explanations where necessary. David and April kind and efficient as usual. I would highly recommend Barracloughs to anyone who asks for a good opticians. Thank you

Karen G.
Battle store, 28/06/2022

NO IMPROVEMENT NEEDED Mrs Baxter is excellent and always very reassuring

Gillian T.
Uckfield store, 28/06/2022

All 3 members of staff I saw when I visited were polite, efficient and friendly. I have been coming to the Seaford shop for over 20 years and am always very pleased with the service I receive. Thank you,

Lesley G.
Seaford store, 27/06/2022

As I’m happy with the service and in particular my Ophthalmologist, David Bottrill, I can’t suggest improvements

Maria Y.
Battle store, 24/06/2022

David was brilliant, honest about my options and discussions about future. He was cheerful and chatty and made the entire visit enjoyable would recommend to eeryone.

Wendy N.
Battle store, 23/06/2022

Saw James Miller at your Seaford branch. He was most amiable and explained what he was doing and the results. He also showed me my retinal scan and highlighted what he was reviewing. Covid safe atmosphere.

Marilyn D.
Seaford store, 22/06/2022

The staff is very friendly and professional. I trust them implicitly and they have been most helpful to me when I developed a macula hole in my left eye a year ago. The referral was prompt and so was the treatment. My vision is maintained thanks to regular check ups. I wouldn’t go anywhere else now…

Annie W.
Uckfield store, 20/06/2022

Nothing Every one was on the ball Very good

Ronald B.
Eastbourne store, 18/06/2022

Excellent treatment. Staff reassuring respectful pleasant relaxing atmosphere. Have no worries about recommending to others. Feel completely safe and confident with their diagnosis.

Margaret K.
Uckfield store, 17/06/2022

As always a friendly welcome; a thorough examination and all questions answered. The office is clean, bright, and well appointed. I have no hesitation in recommending Barraclough.

Richard B.
Seaford store, 17/06/2022

I always get lovely service from everyone there and I wouldn’t go anywhere else, and I have recommended friends, and they also have received wonderful service.

Carol W.
St Leonards store, 16/06/2022

My eye test went smoothly with no problems. On time, rekevant questions asked, etc. Afterwards Victoria was very helpful in choosing frames for my new reading glasses. Excellent srrvice all round.

Jeanne M.
Eastbourne store, 16/06/2022

Trevor and Sam were very thorough and professional throughout. They also did everything in a friendly way with a smile. Thank you.

David L.
Eastbourne store, 16/06/2022

Very professional, lovely manner with clients. Very knowledgeable, listens carefully, and answers thoroughly.

Rollo P.
Battle store, 16/06/2022

The service was excellent and Mr Heilmeir could not have been more helpful. I can thoroughly recommend this establishment.

Colin M.
Bexhill store, 15/06/2022

The whole experience was so well done and gave me great satisfaction of how well your business operates.

Eileen B.
Polegate store, 14/06/2022

Excellent professional service along with a very friendly experienced optician. My 15 year old son was very relaxed and confident with Charlotte and I have booked my 11 year old son in to see her soon. Great advice on glasses. I found all the staff very friendly and will recommend to my clients to book too.

Phil C.
Bexhill store, 14/06/2022

Anastasia the optition was was very polite and explained all what she was doing, as all the staff i met were were very polite. I will definatley be using your services again.

John S.
Eastbourne store, 11/06/2022

I had an excellent meeting with James Miller and found him to be informative and friendly. Very reassuring.

Mavis A.
Eastbourne store, 11/06/2022

I’m not sure if the name of the gentleman who examined my eyes but he was very upbeat and positive with lots of feedback as to what he was doing and why

Dennis N.
Battle store, 10/06/2022

Mr Patel was excellent, very thorough in his examination and his customer relationship was great.

Michael T.
Polegate store, 10/06/2022

Sorry, can't remember name of optician who carried out my eyetest but he was very efficient and informative.

Susan B.
Polegate store, 10/06/2022

Stephen & Mel were spot on with their knowledge and service. As was Julia on reception. Also the shop was spotlessly clean & tidy. Very welcoming.

Alan T.
Bexhill store, 10/06/2022

Excellent service as always , friendly welcome and very professional at all times .

Shirley R.
Eastbourne store, 10/06/2022

Everyone I came across on my visit was friendly and professional and made my visit most enjoyable (as always). I saw Mr Puri, Avril and Cally. I love coming into B&S. would not go anywhere else.

Catherine P.
Battle store, 10/06/2022

I am extremely grateful to be treated by Mr David Bottrill who is very courteous and patient, giving clear advice at all times. I have seen by Mr Bottrill every visit since I had my first cataract operation in 2019 and I am always impressed by his knowledge and ability to explain any problem and to answer my questions willingly.

Carolyn M.
Battle store, 10/06/2022

From walking in to leaving I was treated magnificently! Great professionalism!

Graham W.
Battle store, 09/06/2022

Morning I found the eye test very relaxing and informative and the help picking glasses and following discussion prior to placing order also helpful and informative.

Tony H.
Battle store, 08/06/2022

James was excellent and explained the results of each test so clearly. I learnt a lot and he was extremely helpful. The reception staff were also very professional.

Katy O.
Seaford store, 07/06/2022

The optician was very lovely and did all the tests thoroughly, I couldn’t be more pleased. He explained all the tests that he did so that I understood what they where for. Mel the lady that did the ordering of the glasses was very pleasant also. I don’t think there is any room for improvement in this Bexhill branch. Ten out of ten.

Marylyn V.
Bexhill store, 07/06/2022

All staff very friendly, eye examination was professional and I felt confident about using this organisation especially when compared to others that I have experienced. Thank you

Sheila M.
Eastbourne store, 07/06/2022

Mr Patel. Very friendly and professional. Took time to answer my questions and explain the whole cosultation. Very impressed

Clive B.
Eastbourne store, 07/06/2022

Wonderful service. Mr Patel was very throrough and took a great deal of care. Special thanks to Sophia. Thank you.

John R.
Polegate store, 06/06/2022

From the smiley welcome from Avril, the receptionist to the professionalism and patience of David, the Opthalmist, to the lovely Olive who fitted my glasses a huge thank you.

Caryl C.
Battle store, 06/06/2022

Trevor explained what he was doing and assessed my new glasses prescription careful and the lady assistant helped me choosing the frames

Carol C.
Eastbourne store, 03/06/2022

Extremely professional service. I felt at ease and assured after my eye examination - I was given lots of information and everything was explained in detail. Plenty of choice of frames for my new glasses and given plenty of time to choose and advised on what would work well with the prescription. Can’t rate them highly enough 👍🏻👍🏻

Debbie M.
Polegate store, 01/06/2022

The receptionist was very welcoming & very professional.The optician , Mr Stephen Fowles was very thorough throughout the whole process & very clear in whatever he said. Im truly impressed & feel very much supported. Thank you all.

Clever M.
St Leonards store, 01/06/2022

I’ve experienced many opticians eye tests over the years and find Sacha stands out by a mile. Very professional and expert, friendly and approachable and happy to share and discuss my eye details and eye care recommendations in a way that is easy to follow and understand. A gem!

Mark M.
Bexhill store, 30/05/2022

The optician who tested my husbands eyes Attafey.. Im afraid i don't know her surname, she is always so thorugh kind and caring as Peter my husband suffers with dementia .

Peter S.
Uckfield store, 30/05/2022

All the staff in the Battle Branch are great. Its good to see that you have kept your staff despite covid.

Isabelle E.
Battle store, 30/05/2022

Very pleased with everything. Very friendly and helpful people. 👌

Barry D.
Bexhill store, 29/05/2022

Sindi Puri is very professional as always.

Adrian B.
Battle store, 29/05/2022

Honestly the whole experience was an absolute delight. I enjoyed the whole process of the eye examination and then finding the right glasses. Everyone was cheerful and very helpful. Thank them all. Jackie

Jacqueline H.
Seaford store, 26/05/2022

I and my family have consulted Barraclough's Opticians for many many years and have found their services to be impartial, honest and can be relied on with confidence. As usual, Well Done the "Team". No changes required!

John S.
Polegate store, 26/05/2022

My wife & I both were impressed with how thorough our eye tests were. We also were given good advice on how to keep our eyes as healthy as possible. John also gave good advice when choosing new frames & it was very relaxed rather than being pushy towards a certain style. Good advice towards the type of lenses available was also given.

Peter H.
Seaford store, 24/05/2022

All of the staff I dealt with were very friendly and helpful. The process was completed very professionally.

Alan N.
Bexhill store, 24/05/2022

In addition to the expectation of professionalism I received, both Trevor and Victoria were very patient and gave me time to think. I learned much about the tests and outcomes too; making it a very interesting visit all round

Pauline C.
Eastbourne store, 24/05/2022

Very helpful informative and kind, taking a lot of time with the eye test and help with choosing new frames. I do not think you can improve with this service.Thank you.

Helen H.
Polegate store, 24/05/2022

Thank you for a very professional eye examination and expert help in selecting the right glasses So pleased I came to Barracloughs..

Anthony D.
Bexhill store, 21/05/2022

I had the pleasure of meeting Sascha Heilmeier, what a lovely, professional, knowledgeable man, would recommend!

Jenny T.
Bexhill store, 18/05/2022

Very warm welcome at reception. Outstandingly thorough examination from the optician who tested me. On top of which she took the time and effort to explain everything about my eyes’ health and the possibilities and probabilities of age-related issues and inherited genetics. She was extremely conscientious and re-assuring. Brilliant!

Marie C.
Eastbourne store, 18/05/2022

Everyone was very professional, friendly and cheerful. Everything was carefully explained to me and I learnt a lot. I found the experience and the conversations informative and enjoyable.

Daniel C.
Bexhill store, 17/05/2022

Trevor Amey was brilliant. Kind, understanding and explained everything in detail.

Ronnie R.
Eastbourne store, 17/05/2022

No improvements necessary from my visit. All of the staff from receptionist onwards were polite friendly and very willing to help and offer advise. Sasha explained the tests and carried them out in a relaxed manner while chatting to me. Cally gave lots of advise when I chose my new glasses. Overall a good appointment

Margaret M.
Bexhill store, 15/05/2022

The staff on reception were very helpful and professional. Antoinette, the optician / opthalmologist, was amazing - very thorough and explained what she was doing as the consultation proceeded. I would recommend her to any friends or family seeking care. Thank you!

Mark C.
Eastbourne store, 14/05/2022

Very impressed with the service on my first visit since moving to Eastbourne. Antionette went through the test very thoroughly and took time to explain things very clearly. Glad to have found an opticians that I feel comfortable with.

Steven W.
Eastbourne store, 10/05/2022

I was very impressed with my eye test, given by Mrs Bottrill the optician. She was very detailed in my test, considering the disappointment I had last year with Vision Express. The staff including the dispensing opticians couldn't have been more helpful, well done.

Barry O.
Eastbourne store, 10/05/2022

As always I was very impressed with the level of service provided. I saw Sascha Heilmeier and was immediately put at ease by his friendly manner. He took time to talk to me, both about my eyes and vision and the result of the retinal photograph and scan. After the eye test the lady I saw noticed that the eye pads on my existing frames were worn and replaced them free of charge. I feel confident in trusting my eye care to you.

Stephen H.
Bexhill store, 09/05/2022

Very helpful and friendly staff with the optician making you feel relaxed during eye test. I will be happily be back for my annual eye test in a years time.

Stephen H.
Bexhill store, 07/05/2022

I had a special appointment for help in choosing three pairs of glasses. The assistant, Gill Lothian, was friendly and helpful, spending some time advising me on which glasses suited me for fit and style. I am really pleased with the results and will feel more confident when wearing the new glasses. Many thanks.

Annetta K.
Battle store, 07/05/2022

I went in for my appointment quite anxious, I was experiencing a few problems and had bought forward my appointment. Each and every member of the team were kind, efficient and professional. I came out reassured and understanding what was going on. Thank you

Moya W.
Battle store, 07/05/2022

My eye examination was conducted brilliantly. He was very thorough and covered all of the relevant points. A very pleasant manner too. Thank you.

Tim M.
Eastbourne store, 07/05/2022

Victoria was very helpful and the optician, whose name escapes me, was excellent. I look forward to collecting my new glasses.

Wendy G.
Eastbourne store, 06/05/2022

Very polite and friendly sevice from all 3 members of staff, receptionist (Danielle), Lucia the optician and John the dispensing optician. Lucia explained the results of the new scanning machine very clearly. John is amazing at choosing frames that suit me. The use of the new scanning machine is incredible, I had a referral to the specialist last year, but the better results from this machine means that I do not need a referral this year. I always get great, friendly service from this branch of Barracloughs. I cannot think of anyway that you could improve.

Susan S.
Seaford store, 06/05/2022

Mr T Amy (spelling?) the optician was very thorough and explained each step of the eye examination clearly and helpfully and patiently. His colleague, Sam, was considerate and patient. Both made me feel at ease and confident in the outcome of the appointment. Thank you.

Susan M.
Eastbourne store, 06/05/2022

Received excellent service. Chap out the front of shop (sorry can't remember his name) very helpful and even tighten up my existing glasses, whereas my previous opticians had said they couldn't do anything to them!

Susan L.
Seaford store, 04/05/2022

New customer, I felt very much looked after by very patient optician and by the two other staff. Eye tests I thought was very thorough with explanations and reassurance given throughout. Thank you 😊

Samantha H.
St Leonards store, 04/05/2022

Very efficiently run practice, friendly, helpful and personable. I have recommended you to my brother.

Patricia R.
Polegate store, 04/05/2022

Everyone was friendly and helpful - Mr Amey who carried out the eye test and kept me informed as we went through each part of the test. And Emma (I think!) who helped me to pick the right frames and lenses for my glasses and sunglasses. Very happy with my visit.

Valerie E.
Eastbourne store, 03/05/2022

All members of staff were great the optician was very patient & helpful & Natalie was Brilliant with my daughter

Amelia M.
Battle store, 03/05/2022

The consultant who did the review was excellent. Brilliant manner and clear about what he was doing and why. Your colleague who reviewed my glasses was equally excellent.

Craig P.
Bexhill store, 02/05/2022

Great check up. Friendly, attentive staff. David was helpful, as ever. Thanks Barracloughs

Charis W.
Battle store, 02/05/2022

Very good test. Felt relaxed talking to Sacha. My 1st test since Miss Chambers retired. Excellent support from the fitting staff.

Christopher H.
Bexhill store, 02/05/2022

Antoinette was the best Optician I have ever seen. Her manner was excellent and she explained everything thoroughly so that you could understand what she was talking about.

Diane S.
Eastbourne store, 29/04/2022

Daisy was really anxious about her appointment. The optician made her feel at ease and was so kind and calm. He bothered to ask questions and listen to her . Thank you. Excellent service. Much appreciated.

Daisy O.
Battle store, 28/04/2022

All staff on Friday 22nd April in Polegate were very professional , friendly and very helpful. Mr James Miller who carried out my eye test was very thorough and explained everything very well.

John W.
Polegate store, 25/04/2022

Each member of staff were attentive and friendly. They took time to ensure that I was happy, particularly the lovely lady who helped me chose my frames. I was very impressed. Thank you.

Sally C.
Uckfield store, 25/04/2022

Both the receptionist and James the optician were smart and professional. They were very helpful. James explained evrything and was very helpful when coosing new glasses. Very well done to you all

Anne H.
Polegate store, 24/04/2022

From the friendly greeting by the lady on reception I knew that I was going to be very well looked after. James Miller, who saw me promptly on time, was extremely efficient and explained everything to me. All my questions were answered. I am looking forward to returning to the shop to choose my new glasses. Thanks 😊 for a really good experience!!

David L.
Bexhill store, 22/04/2022

All staff were super efficient, professional, very informative and knowledgeable.

Amanda W.
Polegate store, 22/04/2022

The Optician, Mr Patel was excellent. He explained everything very clearly including the photographs of the eyes which he took. He has a superb manner and in fact at the end of my eye test I told him that it was the best and most informative eye test I had ever had.

Alan C.
Polegate store, 19/04/2022

I always enjoy my yearly eye test, Mr Botteril is very reassuring with his professional calm consultations. I don’t think there is any need for improvement, I wouldn’t go anywhere else for my eye care.

Muriel S.
Battle store, 19/04/2022

I have been a client for a long time and have always received first class service.

Johanna-D H.
Battle store, 15/04/2022

Optician is wonderful with my child 14 year old who does not what to e there but soon settles and gets a good eye test. Thank you

Curtis H.
Bexhill store, 15/04/2022

The assistant who explained about the glasses was very helpful and patient. I took a long time to chose some frames but did not feel hurried and was left alone to chose. I actually chose a cheap frame which I liked anyway and didn’t feel pressurised into buying a more expensive pair. Consequently I shall probably buy some more frames in due course.

Penelope C.
Battle store, 14/04/2022

Sasha is very kind and thoughtful and I always have full confidence in him.

John D.
Bexhill store, 14/04/2022

I DO APPECIATE THE PERSONAL CARE AND ATTENTION AND PARTICULARLY PATIENCE AND SUPPORT THATS PROVIDED BY THE WHOLE TEAM.

Melissa B.
St Leonards store, 13/04/2022

David Botterill I always find an excellent optician - really seems to care about his patient and what he does - first rate ! And the other staff in Battle - who I don't know there names unfortunately , are always very professional.

Alan C.
Battle store, 13/04/2022

Excellent personal service with Optometrist Sascha Heilmeier, who was very thorough throughout the examination, friendly, courteous and informative. Dispensing Optician Melanie Compton, lovely lady, was very friendly and helpful by tightening existing spectacles as no new spectacles required on this occasion. Have been with Barraclough’s for many years and always polite and efficient service. No improvements necessary. Will be back again for next review.

Sandra M.
Bexhill store, 12/04/2022

You can be sure to get a thorough eye examination and sound advice from Barracloughs. Friendly people using the latest optical equipment, which in my case revealed an eye condition requiring some minor laser treatment. Thank you James and your colleagues from Seaford branch.

Geoffrey H.
Seaford store, 12/04/2022

Following the traumas of ghe last 2 years. I would like to commend the staff at the Battle branch for their service. They kept me updated inviting me for my annual check up . Olive Cooke was very helpful in assisting me choosing my glasses and best lenses for my needs. The receptionists too are always ready to listen suport anx advise and take time to make sure you are happy and safe. The whole visit was made goldxstandard bt the attention to detail, superb care and clear explanations about my sight by the lovely David who by knowing me was able to photograph my lens without me blinking and show and explain what it all means. Thank you everyone.

Caryl C.
Battle store, 08/04/2022

Lucy was extremely very kind and made me feel completely at ease and explained everything as she went along. Olive was also very kind and considerate as well, she explained very clearly all the different options available to me. Everyone at Seaford made the experience much easier for me for my first visit after the tragic loss of my wife, and I would like to thank them for their kindness and understanding.

Ian W.
Seaford store, 08/04/2022

All staff impressed me. It is great yo go somewhere and see people who enjoy their work!!

Alicja K.
Battle store, 08/04/2022

I felt i had a thorough test by James Miller, and everything was explained to me well. I can't find anything to improve the service at this time. All staff made you feel comfortable Thank you

Alison L.
Polegate store, 07/04/2022

I thought the whole experience was excellent. First appointment on a Monday morning you expect staff to be 10% below their best but smiley faces all around. Nice chat with Sach the German the efficient optician, the two lovely looking girls on the desk who decided what I should select and the efficient Rita doing the paperwork and measurements. first class, bravo!!

Peter E.
Bexhill store, 06/04/2022

I have had excellent service over many years, and the same continues. All have been very attentive and caring. Mr. Patel is very reassuring, and explains every detail during the consultation. Thank you all and keep safe.

Marjorie G.
Polegate store, 05/04/2022

Offered appointment at very short notice due to sudden onset of floaters and flashing lights. David B? very thorough and gave clear explanations. Gill also quickly adjusted specs while there. Thank to both.

Gillian T.
Battle store, 04/04/2022

The team at Battle ALWAYS make one feel "part of the family" They are so helpful & knowledgeable taht to be fair regardless of cost I'll always use Barracloughs, despite the silly TV advert for glasses for 3p and six Sun banners!

Ian W.
Battle store, 04/04/2022

Coming to Barracloughs is a most comfortable experience. Everyone is charming and considerate. I especially like the way the staff interact with one another. It makes going to work look like a lot of fun. Isabel Lee

Isabel L.
St Leonards store, 31/03/2022

NO MORE COULD BE DONE ALL STAFF VERY HELPFUL AND PLEASANT

Pamela M.
Bexhill store, 31/03/2022

Each member of the team that I encountered were good examples of their role. Positive, friendly approach and informative answers to my questions. An excellent team in Seaford.

Gretta H.
Seaford store, 31/03/2022

My appointment yesterday with James Miller was excellent. He listened and noted my concerns regarding my eyesight following my Cataract Operation in November. I shall certainly request him on my next appointment. Thank you .

Phyllis H.
Bexhill store, 31/03/2022

All staff were professional, courteous and kind. There was no pressure and a good understanding of my eyesight problems.

Hazel R.
Polegate store, 31/03/2022

Excellent customer service, friendly & engaging on both my visits. Comfortable & Safe eye test & great advice & support when choosing new frames as always. I always enjoy visiting.

Valerie P.
Eastbourne store, 30/03/2022

Perfect optical examination well explained and reassured. Time given to choose frames and good advice.

Sylvia B.
Bexhill store, 29/03/2022

I was seen on time by a friendly, professional optician, who was helpful and took time to answer my queries. Satisfied, long standing customer.

Jill M.
Seaford store, 29/03/2022

The gentleman who did my eye test was superb in every way. Also the lady who adjusted my reading glasses was so kind and helpful. A very happy visit.

Hilary R.
Bexhill store, 26/03/2022

Sacha marvellous optician , very friendly and attentive . A real gentleman . Mel helped me sort out my galsses very kind and efficient . Made it painless Thanks

Danny M.
Bexhill store, 26/03/2022

Delighted with the standard of advice and quality of the service

Stephen J.
Bexhill store, 26/03/2022

I’ve always had marvellous care from Barracloughs. I am highly satisfied with your service.

Margaret N.
Uckfield store, 22/03/2022

All of the staff are super friendly and professional. Excellent opticians.

Hilary M.
Bexhill store, 22/03/2022

Sascha and staff very professional as usual

Malcolm C.
Bexhill store, 21/03/2022

This was my first visit to this opticians ,being new to the area everyone was extremely friendly and helpful ,nothing was too much trouble .

Christine M.
Bexhill store, 18/03/2022

Very competent ophthalmologist, best eye examination for a long while. Reception staf dealing with frame choice good too.

John D.
Battle store, 17/03/2022

No improvement necessary. Antoinette was very helpful and explained everything in detail to me. Machine was cleaned after my use so no worries on cleaning side.

Susan L.
Eastbourne store, 17/03/2022

Stephen and Natalie were excellent when i visited on Saturday! They were both very kind and friendly and made me feel at ease during my appointment. Thank you both!

Katie H.
St Leonards store, 14/03/2022

Sacha the optometrist is always so wonderful with my children. Very reassuring and very thorough. I feel mine and my children's health is in very safe hands. Thank you.

Archie S.
Bexhill store, 14/03/2022

All members of staff were very friendly. I had a very thorough eye test, with lots of explanations of the procedures and the health of my eyes. Would recommend.

WENDY M.
Uckfield store, 13/03/2022

As always, I received a very friendly welcome immediately putting me at ease, and making me feel safe in the light of Covid. Mr Patel is always so kind and polite and extremely professional, I feel totally confident with his Expertise and apprecate his explaining all the different Procedures and also his friendly manner. I count myself extremely fortunate and thankful to have such excellent and professional care. Please Mr Patel, dont retire yet!! With thanks Mary.

Mary D.
Polegate store, 10/03/2022

The whole experience was a pleasure. Great reception. Very informative optician explaining all questions in detail. Our dispenser could not have been more helpful. Would highly recommend to any one

John C.
Battle store, 10/03/2022

David Bottrill very pleasant and very easy to converse with.

David R.
Battle store, 10/03/2022

I received the usual friendly and efficient service from all the staff at the Battle branch of Barracloughs.

Trevor W.
Battle store, 10/03/2022

Trevor & Victoria - both very very helpful. Took lots of time to help me make the best decisions.

Danielle W.
Eastbourne store, 10/03/2022

Nothing my visit was informative and interesting and the optician explained everything very clearly …. Usual excellent service from Barracloughs Thank you

John M.
Polegate store, 10/03/2022

Charlene was absolutely amazing. Although she was on her own and i had to wait for half an hour for her to be free to help me with my new glasses, once she say down with me I didnt even care. She was so lovely and helpful and is an asset to your eastbourne store

Jade S.
Eastbourne store, 08/03/2022

Professional and polite service in pleasant surroundings

Mervyn T.
Polegate store, 08/03/2022

All staff involved obviously competent and with very pleasant attitudes.

Susan B.
Battle store, 08/03/2022

Optician Trevor Amey and sales adviser Emma Bond were extremely professional and made me feel engaged with the process throughout my appointment.

Jonathan R.
Eastbourne store, 07/03/2022

The optician we saw- David Botrill- was very friendly and helpful. He made my son feel at ease and we enjoyed our visit. He was honest and didn’t try and sell me anything I didn’t need.

Hannah R.
Battle store, 07/03/2022

Sacha is brilliant. Extremely thorough and knowledgeable as well as conciderarte and personable.

Phillip S.
Bexhill store, 07/03/2022

All staff are friendly helpful and explain everything thoroughly, highly recommended

Sarah W.
Bexhill store, 07/03/2022

Always nice to visit the opticians & be greeted by happy friendly staff

Reuben H.
Eastbourne store, 05/03/2022

As always a very professional and polite experience .......Victoria an asset to Barraclough and Styles !! second to none .....🤗

June W.
Eastbourne store, 05/03/2022

Everybody impressed me . The Optican was lovely and friendly and made me feel very relaxed and at ease . Im sorry i cant recall his name but i believe he had a slight Australian/NZ accent .

Susan A.
Battle store, 04/03/2022

My sight test was very thorough, as usual, and all the staff are so friendly and helpful.

Alan T.
Bexhill store, 04/03/2022

Found everybody friendly and approachable. When questions were asked the answer was explained so you understood.

Maureen J.
Bexhill store, 04/03/2022

My optician is Mr Puri. As ever he explains everything, is patient, kind and is happy to answer any questions. An excellent service.

Barbara C.
Battle store, 04/03/2022

Your staff at Eastbourne are always courteous and helpful. Both ladies that i saw were knowledgeable, helpful, explained everything clearly and i left at ease with all our discussions, knowing exactly where i stand with my glasses and contact lenses. Very impressed.

Isobel L.
Eastbourne store, 03/03/2022

A feeling of attention to detail,able to ask questions during the test and having explained afterwards by Victoria the further procedures when choosing a new pair of spectacles.All in all a pleasant experience .

Helen B.
Eastbourne store, 03/03/2022

I felt happy and safe with the staffs professional and friendly manner. Also that you are sanitising, still wearing masks and social distancing where possible. Thank you

Maureen Y.
Battle store, 03/03/2022

Excellent service as usual. Very friendly staff, especially Sascha. Always a joy to visit. Very professional and thorough. Wouldn't go anywhere else.

Peter C.
Bexhill store, 03/03/2022

Sally H.
Battle store, 01/03/2022

As always staff are very professional and friendly, certainly having to wear a mask is not easy but it all went very smoothly from being "fanned" to keep me cool when my glasses steamed up... and also the great help in assisting me in choosing new frames. 10 out of 10 all round. Many thanks.

Lynn W.
Bexhill store, 01/03/2022

Mr Puri excellent professional manner plus team. Branch immaculate with top range of first class equipment employed. Highly consultative with a very round knowledge of options now and in the future. Explaining with clarity and outlining succinctly the relevant benefits in a very informative way. A detailed and very professional eye examination indeed.

David F.
Battle store, 26/02/2022

Gracious and prompt greeting at desk. I then was seen by James Miller who was excellent, having the time and patience to answer my concerns and explain the examination process. It was my first visit and I will highly recommend Barracloughs generally and Mr Miller specifically.

Stephen G.
Bexhill store, 26/02/2022

Lucy Baxter is simply excellent, understands my eyesight perfectly. John the dispensing optician is brilliant at helping you choose the frames that work with your prescription and with your face. Great experience and great service.

Gillian C.
Seaford store, 25/02/2022

The optician who saw Henry was brilliant with kids, he made it fun and an enjoyable experience for him. Really lovely to be not so robotic and feel like we were wanted there. Thank you

Henry S.
Bexhill store, 25/02/2022

Everyone was friendly and professional. Optician David was absolutely brilliant - he explained everything so well and put me at my ease. Eye tests are not something I look forward to but this fantastic team made it almost a pleasure. Thank you.

Janet A.
Bexhill store, 23/02/2022

Very thorough eye test by Stephen the optician and prescription clearly explained. Kelly was very helpful with regard to the lenses etc Felt COVID safe while on premises and had confidence in the service overall that I received thank you. Would recommend the service to others seeking an eye test.

Hazel C.
St Leonards store, 23/02/2022

After getting flashing and floaters in my eye I got an appointment the very next day and was seen by a very lovely optician who put my mind at rest and did every test possible to make sure that there was nothing wrong. Very happy with the service by very kind and professional people.

Liza G.
Seaford store, 21/02/2022

As usual Stephen Fowles provided excellent professional service and advice and the other staff in Bexhill were also very helpful and efficient.

Geoffrey W.
Bexhill store, 18/02/2022

My contact check with Mr Puri was thorough and he was very approachable, putting me at ease. Rest of Staff were helpful and cheerful and Olive kindly tried to repair my ‘sat upon’ glasses.

Beverley G.
Battle store, 16/02/2022

I HAD A VERY THOROUGH EYE TEST YESTERDAY. MR PATEL WAS PARTICULARY HELPFUL & ENCOURAGING AS MY MOBILITY IS NOT GOOD. AS WAS THE DELIGHTFUL LADY WHO HELPED ME CHOOSE A PAIR OF FRAMES. MY ONLY SUGGESTION WOULD BE TO SERVE CANAPES & BOLLINGER CHAMPAGNE!! BUT I EXPECT THAT IS ASKING TOO MUCH. THANK YOU.

Roger B.
Polegate store, 15/02/2022

Optician was amazing with the kids and made what could have been a daunting experience really fun. And he engaged both children even though only one was testing.

Toby F.
Battle store, 12/02/2022

Unfortunately i don't know names but both the optician and the lady who helped chose frames etc were perfect. Cannot find fault in the service at all

Victoria S.
Bexhill store, 12/02/2022

You don't need to do anything different as far as I'm concerned. Ryan who conducted my Eye Test was very thorough, polite, courteous and informative. Could not fault from the moment I arrived to the time I departed.

Alan S.
Polegate store, 11/02/2022

The appointment went well and James was polite and has infinite patience. He explained everything well and his advice has helped me to understand what I might come along in the future without worrying me. Well done James. Regards Moyra.

Moyra N.
Bexhill store, 11/02/2022

My optician was friendly, professional and proficient. The dispenser was helpful and patient as i was unable to choose a new frame. She checked online to see if a particular frame I liked came in another colour and then having found that they did , checked other branches online to see if in stock. Eastbourne branch had the other colour in store. She phoned them to arrange for it to be delivered to Bexhill for me to try. Excellent service. Covid protocol adhered to throughout my visit. Masks worn and any frames tried on, were then taken to be sanitised.

Marie Ange C.
Bexhill store, 11/02/2022

Sasha was very patient & helpful which was much appreciated. Mel took time to explain our options on lenses & made helpful suggestions on choosing the frames.

Dorothy K.
Bexhill store, 10/02/2022

I found Barracloughs the best opticians I have ever been to. I cannot fault the entire service and particularly, of course, Mr Puri. I'm new to Hastings but will certainly recommend you to anyone I meet looking for an optician.

Sarah I.
Battle store, 10/02/2022

Your receptionist couldn't have been more helpful, as indeed were Mr Barraclough and his colleague. Well done to everyone for making my visit extremely safe.

Genevieve Patricia D.
Polegate store, 08/02/2022

My Saturday appointment at Silver hill had to be cancelled for Covid reasons. Another appointment was found on the same morning in Bexhill which was good and Sascha was very helpful.

Paul E.
St Leonards store, 08/02/2022

Receptionists very friendly on arrival, but the star was definitely Sasha who was warm, friendly and very reassuring to Becky who felt very comfortable with him. 10/10 to you all and thank you .

Becky B.
Bexhill store, 06/02/2022

I saw Mrs Bottrill for my Contact Lens check up. Such a pleasant person and very caring and efficient throughout my appointment.

Fiona E.
Eastbourne store, 05/02/2022

Always get great service at Eastbourne. Sorry don't know the lady's name but was very helpful selecting new glasses. Also the gentleman checking my eyes was very thorough. All staff are friendly so it makes for a welcoming experience.

Patricia L.
Eastbourne store, 05/02/2022

Both the optometrist and the dispensing optician that I saw were very professional, kind and helpful. The receptionists were also very welcoming. Many thanks 😊

Angela W.
Bexhill store, 05/02/2022

Amazing staff from Bexhill branch and the booking system is efficient; I walked in for an appointment, the staff are very accommodating. I was able to secure an eye check up the following week. Sasha is very professional, patiently answered all my questions and the eye check up is very thorough. Im very impressed with the service. I also received a friendly and professional assistance from Kate. Overall excellent customer service. Highly recommended! Thank you for the brilliant service!

Caryl S.
Bexhill store, 05/02/2022

Ophthalmologist experience was optimal, very professional, thorough and explained everything very clearly. Follow up session with optician was also very good, accommodating and flexible in response to my questions. So, very happy!

Nigel S.
Bexhill store, 04/02/2022

I met Trevor for the first time and was impressed & reassured by the time & effort he spent finding a solution to help my "annoying" visual problem. I'm looking forward to getting my new lenses and reading glasses that, hopefully, will make one of my favourite activities, reading, enjoyable once again. As ever Victoria was very helpful as I looked for a reasonably priced frame for the reading glasses.

Jane D.
Eastbourne store, 04/02/2022

I have been a patient of Barracloughs for many years and have only had positive experiences with this company from all the staff , past and present . In particular I would like to mention Kelly at St Leonard’s and James at multi practices . Both are always very professional but are also friendly , helpful and reassuring .

Claire L.
Battle store, 03/02/2022

From start to finish my visit was excellent. First my thanks to your receptionist (my apologies for not remembering your name) who was so kind and understanding of my difficulties, and took so much time and care to see that I understood everything I needed too. Then Mr James Miller who likewise, took so much trouble, and at no time did he show any sign of annoyance at having to repeat again and again. I felt that at the end his only concern was to ensure that I was really happy with my whole visit and fully understood what had taken place. Altogether, first class in every way. My thanks to you both.

Percy R.
Seaford store, 02/02/2022

All the staff were very helpful from the optician I think Sasha and the receptionist Avril and the new dispenser with her colleagues I would say they all went above and beyond a very good team

Fiona Y.
Bexhill store, 01/02/2022

All staff I encountered on my visit were friendly, welcoming and efficient. James Miller was friendly, extremely competent and courteous and took time and care when explaining all aspects of my contact lens examination. He inspired me with confidence in the health of my eyes and I will certainly return in the future when I feel the necessity.

Patricia H.
Battle store, 31/01/2022

Everyone was very attentive, professional and kind. Have been coming to you for years, and will continue to do so.

Jillian R.
Bexhill store, 27/01/2022

Very much appreciated explanation for dry eye problem and how to use drops and when.

Anne C.
Eastbourne store, 24/01/2022

I am very happy with my visit to Barracloughs last week. The three staff were kind and helpful. I was reassured during my sight test, and fascinated by the equipment and photographing used, which I knew nothing about previously!

Jean L.
Uckfield store, 24/01/2022

every thing was perfect the staff were very friendly and my appointment went very smoothly well done

Lesley H.
St Leonards store, 24/01/2022

All the staff were very professional and I didn't feel that there was any pressure in buying certain glasses and I could take as long as it took to sort a pair out.

Katrina H.
Bexhill store, 24/01/2022

Good service all around will be perfect if I get my glasses within 2 weeks!

June L.
Eastbourne store, 24/01/2022

ALL THREE MEMBERS OF STAFF WERE VERY FRIENDLY AND KNOWLEDGEABLE AND MADE ME FEE AT HOME. i HAVE TYPE 2 DIABETES AND HAVE TO URINATE FREQUENTLY. THEY KINDLY RELAXED THE RULES SO i COULD USE THEIR STSFF TOILET. WELL DONE POLEGATE 10000/10

David James B.
Polegate store, 24/01/2022

Very efficient service. Everything was really well explained. I was listened to. I really appreciate your efforts. Thank you.

Joe L.
Bexhill store, 23/01/2022

The whole experience was very professional and helpful. Trevor was excellent at explaining everything, very thorough and put me at ease. Emma was equally professional, helpful, and friendly. I would highly recommend as I have been to other providers before and Barracloughs definitely outshine them. Many thanks :)

Julie B.
Eastbourne store, 23/01/2022

I wish to record my appreciation of the care and attention to detail taken by Mr Ryan Barraclough throughout the examination and the informative way in which he explained each procedure to me - very reassuring and I felt very confident in his professionalism - thank you

Anne B.
Bexhill store, 23/01/2022

Everyone from front desk to examination was happy and helpful , So why change something that is working fine . Thank you

David P.
Bexhill store, 22/01/2022

As ever, everything about my visit to Barracloughs was excellent.

Elizabeth G.
Battle store, 21/01/2022

I have always enjoy my visits to Barracloughs, the staff are always very friendly.. Thank you.

Elaine B.
Bexhill store, 21/01/2022

Always efficient and courteous. I felt very confident with the full eye examination carried out by Ryan, who was very professional and explained everything clearly.

Peter M.
Uckfield store, 20/01/2022

All the staff from reception to the optician were friendly and put me at ease. That's why I keep coming back!

Beverley M.
Bexhill store, 20/01/2022

Really friendly staff. Felt very relaxed

Celia S.
Battle store, 20/01/2022

Friendly and welcoming atmosphere, and probably the most thorough and comprehensive eye check that I have ever had. Happy with the result and advise & information I was given Really pleased with the efficiency of all the staff involved in making my appointment an enjoyable experience. Would certainly recommend!

Andy G.
Polegate store, 19/01/2022

Nothing. All staff friendly and helpful. Felt very safe covid wise.

Dawn B.
Bexhill store, 18/01/2022

I have gone to Boots and Vision Express in Eastbourne since I moved here four years ago. Without doubt Barracloughs were much better. Antoinette explained everything in a very clear and informative matter and I really liked the fact that as my prescription only had changed a small amount she didn’t push me into getting new glasses. I will definitely return here.

Suzanne T.
Eastbourne store, 18/01/2022

Because all the staffs was very helpful and with my sister too would like to say thank you to you all

Jan C.
Polegate store, 17/01/2022

All of the staff were extremely professional, helpful and friendly. I can't think of anything could be improved!

Brian R.
Eastbourne store, 16/01/2022

Brilliant from start to finish with both children Sasha is just amazing

Evie M.
Bexhill store, 16/01/2022

Great service, lovely staff. Love the enthusiasm of Sacha and the brief lesson on they eye when taking the diagnostic photo

Emilia M.
Bexhill store, 16/01/2022

Thank you for an excellent appointment. The Opthalmologist took time and trouble over his tests, was polite and helpful and explained everything in detail. The Dispensing Optician was equally helpful, spending time advising on lens and frame choices. I'll be recommending Barracloughs in Battle to other people.

Angela H.
Battle store, 14/01/2022

A friendly warm experience. David was thorough and explained everything extremely well, I felt totally looked after. And Natalie was amazing at helping me choose my new frames. She got it just right and nothing was too much trouble. First class experience thank you.

Louise M.
Battle store, 10/01/2022

I felt welcome, comfortable and safe during my visit. Everyone was kind and helpful and the Optician explained everything to me and put me at ease. I don’t think you need to do anything more to improve.

Amanda C.
Bexhill store, 10/01/2022

The eye test was really helpful and well presented , the best I have had ,thank you,

Graham-john S.
Eastbourne store, 07/01/2022

Everyone is polite and helpful, As always very satisfied with the service and know my eyes are well look after

Jennifer B.
Battle store, 07/01/2022

All the staff were lovely very friendly made me feel nothing was to much bother.

Sally G.
Battle store, 07/01/2022

Excellent test by Trevor Amey and excellent advice and care from Victoria . Looking forward to getting my new spectacles ,many thanks Jean Clark.

Jean C.
Eastbourne store, 06/01/2022

I was seen promptly by James for my appointment and was very pleased at how thorough my check up was. From this he identified a potential eye problem which is now being investigated further through the NHS. I have no hesitation in recommending the Seaford Branch of Barracloughs, and look forward to getting my new spectacles.

Linda K.
Seaford store, 06/01/2022

I was treated with the utmost courtesy , respect and professionalism by Mr Puri, as ever.

Margaret P.
Battle store, 28/12/2021

All of the staff were knowledgeable, friendly and helpful

Janet C.
Polegate store, 24/12/2021

Excellent service. Appointment ran exactly on time. Test was thorough and results explained very well with no technical jargon. I will make Baracloughs my opticians for all my eye care going forward.

Jonathan S.
Battle store, 23/12/2021

Excellent service - felt at ease, the optician talked me through all of the tests, what they entailed and what they showed - felt very well taken care of and very well informed. Then I was helped to choose my new specs by an incredibly helpful team member who had a great knowledge and was efficient and attentive. Painless and supportive experience and I felt valued. Thank you team

Susan M.
Bexhill store, 23/12/2021

I always feel well cared for and the service is highly professional and reassuring.

Gary E.
Seaford store, 21/12/2021

Very efficient and covid safe, thank you

Kerry C.
Battle store, 18/12/2021

I felt safe from Covid. Was happy with my eye test and all my questions were answered. I loved the Magic defogger that I bought and it has already made a great difference to me. Thank you everyone involved.

Sally W.
Bexhill store, 16/12/2021

Efficient process that answered all of my questions. Also managed to get a new set of glasses within my budget limit. Very happy.

Glen C.
Eastbourne store, 14/12/2021

Do not think you could improve on the people or the experience. Top marks.

Ian P.
Eastbourne store, 14/12/2021

Very impressed with Mr Puri. He is very thorough and explains everything well. All staff friendly and helpful.

Suzanne G.
Bexhill store, 14/12/2021

Both individuals who saw me were both thoroughly competent, professional. considerate, possessed of high interpetdonal skills, outstanding and pleasant

Richard S.
Battle store, 13/12/2021

Everything fine as it is. Excellent service and staff very Covid concious.

Ian M.
Uckfield store, 13/12/2021

I have had my last few eye & contact lenses checked with Sascha. He is a credit to your company. His demeanour and expertise is very reassuring to someone like myself who needs a very strong prescription.

Robert F.
Bexhill store, 12/12/2021

Very friendly and thorough. Really great service and would highly recommend 👌

Luke J.
Polegate store, 12/12/2021

Receptionists was bright, polite, courteous and lovely. The chaps were chatty, relaxed, friendly, professional and efficient. Thank all three from me.

Maria G.
Polegate store, 12/12/2021

Got lots of explanations as to what was happening and why. All my questions answered

Clare W.
Eastbourne store, 08/12/2021

Perfect service, very informative in all regards. Has greatly put my mind at ease. I appreciate the swiftness of the appointment.pre appointment and post appointment has been an excellent all round experience.look forward to next visit. Many thanks.

Hayat M.
Polegate store, 07/12/2021

Everyone was extremely polite and helpful. I felt completely relaxed and safe knowing that everything was being done to keep me and themselves safe from the virus. Mr Heilmeier was very friendly and professional and took the time to talk to me and explained that my prescription hadn’t changed and would recall me in 12 months. I would highly recommend your opticians. Thank you for your excellent service it was much appreciated.

Hazel C.
Bexhill store, 02/12/2021

found all staff courteous and friendly, and look forward to purchasing new glasses with improved spec. soon.

Jean D.
Bexhill store, 02/12/2021

The optician I saw was very professional and thorough would definitely recommend to friends.

Martine S.
St Leonards store, 01/12/2021

I am always happy to attend for my eye test and find that everyone is very friendly and helpful.

Kenneth B.
St Leonards store, 01/12/2021

Everyone was so welcoming ,you could not improve on anything, look forward to another appointment, I would not go anywhere else happy Christmas to you all,

Mary C.
Battle store, 30/11/2021

Mr Patel at the Polegate branch gave us the most thorough eye examination we have had in a long time. Very impressed with his professionalism and easy to understand explanations of what he was doing and why. Thank you.

Catherine S.
Eastbourne store, 30/11/2021

Excellent overall impression. Friendly, attentive and highly professional staff.inspire confidence..

Gordon G.
Bexhill store, 30/11/2021

I found the optician a very pleasant gentleman who was a really good listener as well as doing his job as an optician.

Mavis W.
Bexhill store, 27/11/2021

Very friendly and helpful when i asked questions explaining the reasons thanks. Not much room for improvement.

Patrick M.
Battle store, 26/11/2021

me and my husband we very happy with ryan barraclough he was very professional and informative...a very nice person,,,

Frances R.
Polegate store, 26/11/2021

The appointment was on time, all the staff helpful and the examination efficiently and pleasantly carried out.

Isla S.
Seaford store, 26/11/2021

Excellent thorough eye check and helpful advice from Sacha followed by informed assistance in choosing my frames and lenses from the technician. (I'm really sorry but I've forgotten your name!) Altogether a very pleasant experience - thank you!

Fiona R.
Bexhill store, 10/11/2021

I was most impressed by my consultation and encouraged to learn that the AMD I was diagnosed with in 2003 was due to the extreme stress under which I was suffering at that time. . Barracloughs is only the 2nd optician to inform me of the AMD-Stress link. Thank you for an excellent service! Ruth C

Ruth C.
Eastbourne store, 09/11/2021

It such a nice place. The people are friendly, polite and helpful. I felt I had a very good examination, everything was explained clearly.

Linda C.
Bexhill store, 09/11/2021

As far as I am concerned, it was a stress free environment and I felt safe from the moment I entered the reception area to complete the necessary digital forms. I didn't recognise the receptionist but she was polite & friendly. Masks and hand sanitizer gave me instant reassurance in these uncertain times. I liked the way I was treated from the moment of entry to when Rita said goodbye to me on my way out despite the fact I didn't need to upgrade my prescription & buy new glasses! Ryan was super efficient and very thorough. He explained everything to me and answered my questions in an easy to understand & calm manner. I was impressed. 10 out of 10 to all the staff. Thank you.

Diana R.
Polegate store, 05/11/2021

Everything was good, I had a thorough examination, everyone was friendly and extremely helpful. An excellent balance of being professional but relaxed too

Sandra G.
Bexhill store, 03/11/2021

My optician was super-helpful and took time to explain the results of my eye test in detail. He was clearly very knowledgeable. Other opticians I have previously with other companies seemed to just want you out the door as quick as possible!

Alistair B.
Bexhill store, 03/11/2021

Great customer service, staff were knowledgeable and helpful. I asked the staff to help when choosing a style to suit me and they were really great. Perhaps you could really make use of this service to make you unique compared with bigger chains.

Sally W.
Battle store, 02/11/2021

Everything was really great. The optician was marvellous explaining everything that was happening. Very friendly. The dispenser was also excellent helping me to choose frames. A very pleasant experience.

Rosamund W.
Bexhill store, 31/10/2021

It was a good visit and Sasha made me laugh my head off and the lady who fitted my glasses was also very funny. I really enjoyed it. Thank you.

Debbie M.
St Leonards store, 31/10/2021

Barracloughs in St Leonards is so friendly yet professional. I always feel well looked after when attending check-ups.

Leila W.
St Leonards store, 31/10/2021

All the staff are so friendly to all their customer, Mr Puri is a true gentleman and we would not go anywhere else. I can’t truly see how you can improve my experience anymore than you already do - you all give 100% Well done everybody 👏👏👏👏👏

Jacqueline R.
St Leonards store, 30/10/2021

Professional approach from the Optometrist and the Manger who helped me choose my new frames and the adjustment measurements to ensure that the new frames would fit.

Peter G.
Battle store, 30/10/2021

Wonderful service from Ryan and James I believe served me sorry If I got any name wrong brain damage messes up your memory ;( Anyhow first class service and I could not ask for more thank you all.

James K.
Bexhill store, 26/10/2021

Felt the professionalism from the staff the moment I walked in. The eye test was conducted using very modern equipment and was very thorough. The feedback was good. The same applied when I sat down with the dispensing option who took me through all the possible alternatives available to me. Whilst my new spectacles and lenses were relatively expensive the price I paid was based on my choices. I could have made it less expensive if I wanted. At no time did I feel pressurised. The COVID 19 prevention practices were exemplary. Thanks.

Mel L.
Eastbourne store, 19/10/2021

Antoinette waa brilliant. She took time to examine my sight and to explain everything, including my eye condition. Brilliant service, no rush to choose new frames or pressure to buy. Wouldn't go anywhere else. Thank you. :c)

Andrew B.
Eastbourne store, 19/10/2021

Thank you very much for excellent service. My optician, Mr. Bottrill was very kind in answering all my questions and reassuring me on all topics. It was much appreciated ! Well done to all the staff.

Joan H.
Battle store, 15/10/2021

Always helpful friendly understanding staff That want the best for you. I have be a customer for years and will be for many more to come.

Harry F.
Polegate store, 13/10/2021

I’ve never had such a thorough eye examination while having so much fun! Sasha was a delight; such a professional. He explained everything so well. I wouldn’t go anywhere else now. Thank you, Sasha and thank you Barracloughs.

Jan B.
Bexhill store, 11/10/2021

I don’t think you can improve on something that is already perfect. Well done to all of you.

Marylyn V.
Bexhill store, 11/10/2021

Pleasant and welcoming staff on arrival. The examination took quite a long time but I didn't feel rushed, thanks to Mr. Heilmier's care and attention. The young lady technician who assisted afterwards was very helpful. I will see her again next week to finalise details of the new prescription as I ran out of time.

Sheila W.
Bexhill store, 07/10/2021

Everything about my appointment was so positive. Everyone was very friendly, courteous and went out of their way to explain everything. I felt comfortable about asking questions and I valued the advise given. Recommend very highly for expertise and personal responses.

Wendy B.
Bexhill store, 07/10/2021

Very understanding and explained everything very clearly. I am pleased to say you need to improve nothing.

Pamela T.
Polegate store, 06/10/2021

From start to finish, we received a wonderful service and experience. James put my daughter at ease with her eye test and was only to happy to explain everything. At not time did we feel rushed and everyone at the store was very welcoming and polite. We had been recommended you and have already passed this recommendation on to a friend for their daughter. Many thanks to everyone for making it such a happy experience for both myself and daughter. I honestly can’t think of anything that needs improving! The reminders both via text and email are so useful. Keep up the amazing service you provide. Thanks

Blossom B.
Battle store, 05/10/2021

I was so relieved to have my eyesight assessed through the extensive skills of an optician rather than relying on a machine! And "yes" my eyesight is better than it ever has been for many years. Well done Antoinette and your team!

David F.
Eastbourne store, 04/10/2021

Both Mrs Baxter and John were totally professional, yet friendly and helpful. Their Covid safety measures were excellent and very reassuring - both wore good face masks, properly fitted, and everything was appropriately sanitised, including every pair of frames that I touched. I look forward to going back to collect my new glasses in a couple of weeks!

Joan F.
Seaford store, 01/10/2021

I feel this way because your staff that looked after me, namely, Antoinette and Charlene were very friendly and super efficient. I very much appreciated the time Charlene spent in helping me choose my new glasses. I would have no hesitation in recommending Barracloughs Opticians.

John R.
Eastbourne store, 01/10/2021

Antoinette was brilliant she explained to me about my eye sight that has never been explained before. I understand now what is going on with my eyesight and the reasons why and what I may expect in the future

Valerie M.
Eastbourne store, 30/09/2021

David is great with the kids. Easy to understand and informative. Top marks!

William F.
Battle store, 30/09/2021

Sacha was amazing with Oliver. Chatted away to him, joked with him and even spent time answering his many questions and showing him how things worked and how the eye worked. Outstanding! Thank you

Oliver M.
Bexhill store, 27/09/2021

As I have stated previously, I do not think any improvements need to be made. I have always been looked after very well and all the staff are excellent. Many thanks for such a good service.

Rosemary D.
St Leonards store, 27/09/2021

I was very impressed with the service provided during my appointment. My eyes were thoroughly checked and everything clearly explained and advice provided. I was also given the opportunity to ask any questions and view the glasses. I couldn’t decide there and then, so was offered the opportunity to make an appointment at a later date, when my partner can come with me to look at all the glasses. Very helpful and friendly staff and will definitely recommend to family and friends.

Donna L.
Polegate store, 27/09/2021

From appointment booking to attending the eye examination everything was easy to arrange and professional. Covid measures in place

Graham S.
Eastbourne store, 27/09/2021

I was very impressed with Ryan who explained each part of the examination carefully before carrying it out. When l was choosing new frames l was given excellent attention by Rita who explained which frames would be best for my prescription and face.

Hilary C.
Polegate store, 24/09/2021

Ryan and Rita were both very informative and professional. Ryan explained what each part of the examination would involve. Rita was very helpful when assisting me to choose new frames, measuring and fitting them.

Alan C.
Polegate store, 24/09/2021

Friendly welcome and was seen on time. Sacha explained what he was looking for in the examination and his findings In an understsndable way. I was given help in choosing new frames and did not feel under pressure to rush into a decision. My choice of lens were explained clearly. I The Covid precautions taken by the staff and in use of equipment made me feel quite safe.

Gillian R.
Bexhill store, 24/09/2021

Mr Botterill was excellent. He explained everything clearly and was very reassuring. Gill was a great help when I chose some new frames and gave me some really good advice.

Lynn W.
Battle store, 24/09/2021

The whole family feel extremely happy with their experiences at Barracloughs. Any requests are always met with a smile and a full explanation. The eye examinations are made comfortable for the children and their needs are accommodated. All staff are exceptionally kind an helpful. Thank you for making our times with you happy ones.

Petra B.
Eastbourne store, 24/09/2021

I was not kept waiting. I was impressed by the efficiency and professionalism of the optician testing my eyes. Both the optician and dispenser communicated with me effectively despite my hearing problems.

Susan D.
Bexhill store, 24/09/2021

The BEST Opticians l have visited,will never go anywhere else. Goodbye Boots&Specsavers.

Claire P.
Uckfield store, 24/09/2021

Professional approach from everyone in the Seaford office. I am most grateful for this. I think you have it just about right. No need to “improve”.

Rosemary K.
Seaford store, 21/09/2021

From the initial warm, friendly greeting to the relaxed professionalism throughout the appointment, the experience is always enjoyable. David really knows his stuff and takes care to impart advice and potential pitfalls with thoroughness and humour. Thank you!

Edward G.
Battle store, 21/09/2021

Everything was done exceptionally well!

Mary C.
Battle store, 14/09/2021

My optometrist was fantastic explaining everything he did and the results. Also just a relaxed and welcoming experience Would recommend you in a heart beat

Kirstie I.
Battle store, 12/09/2021

Thorough eyesight exam with friendly staff who were happy to answer lots of questions.

Simon H.
Battle store, 11/09/2021

The atmosphere in the office was welcoming and friendly. The responses to our questions were helpful and informative The staff seemed well up to their jobs and thus gave confidence. The outcome was what we had hoped for.

Ian H.
Uckfield store, 10/09/2021

I can't think of anything you could do to improve! The service was excellent, Optometrist brilliant and extremely thorough, best I've ever been to. Pleasant and kind and sympathetic. The other staff were welcoming, kind, helpful, thoughtful and all paperwork dealt with extremely thoroughly. The whole experience was enjoyable and incredibly efficient and satisfactory. Well done everyone and thank you very much.

Jennifer M.
Seaford store, 10/09/2021

As usual I had a very good experience when I attended a post cataract operation examination. However I was pleased I was informed that you were still requiring masks, which a lot of places don't ask for now and so I don't always carry one.

Stanley W S.
Bexhill store, 10/09/2021

Really efficient service, with everything very well explained. Great to see the COVID measures as well.

Christopher F.
Seaford store, 10/09/2021

All three of the staff members that I dealt with were friendly, courteous and efficient. Thank you.

Philip H.
St Leonards store, 10/09/2021

Just friendly, lovely staff in Uckfield.

Paula T.
Uckfield store, 09/09/2021

Service offered was first class This branch has excellent staff with excellent customer care skills Gold standard

Barry S.
Seaford store, 08/09/2021

My son (4years old) was clearly petrified your optician took plenty of time to put him at ease and nothing was too much hard work to do so. I was very impressed and will definitely recommend others to use this opticians.

Daniel B.
Polegate store, 08/09/2021

The eye test was the most efficient I have ever had and Sasha the most diligent optician I have come across. Well done him.

Brenda C.
Polegate store, 07/09/2021

I have been using Barracloughs for 30 years and have no reason to think about going elsewhere. Everyone at the local store is very professional and polite, whilst provideing excellent service and advice. Why would one go elsewhere?

John S.
Battle store, 04/09/2021

Your specialist was very professional and friendly put me at ease straight Away highly recommended

Lance R.
Bexhill store, 04/09/2021

Throughout my recent visit I received a very professional service. Ryan was very informative as my eye test progressed. No improvements required.

Karen B.
Polegate store, 23/08/2021

All went well at the eye examination. All the staff were friendly and efficient. Many thanks.

Wendy P.
Seaford store, 23/08/2021

The whole appointment was a very pleasant experience from the thorough eye test to choosing glasses. Staff were all very professional and I am looking forward to going back and collecting my new glasses.

June H.
Polegate store, 23/08/2021

I was very happy with the service that I received. While having my eyes tested everything was explained to me and this was extremely professional thank you. All of the staff were polite and caring and I would always recommend the store to others.

Christina F.
Eastbourne store, 23/08/2021

I have never had so much detail of my slightly complicated condition than I had during my eye test and consultation. It was most impressive and I I can’t think of anything you could be doing better. Thank you very much indeed. Nigel Carter

STUART C.
Eastbourne store, 23/08/2021

As a long term patient I have a great deal of trust in the practice and its staff. Amy Howard was excellent in her reception role and I have much faith in Mr Puri who has looked after by eyes for many years

Colin G.
St Leonards store, 19/08/2021

Sascha is really helpful and reassuring. Everyone in the branch is cheerful and genuinely want to help. It is always a pleasure to visit.

Dee F.
Bexhill store, 18/08/2021

You made me feel welcome and reassured. My visit was not rushed during the examination and when selecting the glasses. Very good.

Gail P.
Eastbourne store, 18/08/2021

An excellent level of friendly, helpful and efficient service. No improvements required thank you!

Thomas B.
St Leonards store, 17/08/2021

All of the staff that were there on my visit were very professional, friendly, helpful and welcomed me with a smile.

Edina L.
Eastbourne store, 16/08/2021

Could not improve! I always get the best of help that’s why I wouldn’t go anywhere else.

Pamela N.
Seaford store, 16/08/2021

All the staff were pleasant and welcoming. Ryan was professional and informative.

Diana R.
Bexhill store, 16/08/2021

The whole experience was lovely. I was looked after by three ladies I have not met before. I was made to feel welcome. The visit was unhurried and everything was explained to me. I felt at ease throughout. I have chosen to treat myself to new specs even though they are not necessary this time. There was absolutely no pressure to buy and I was confident trying on various styles having been assured that this was not a problem. I could see that everyone has gone to a great deal of trouble to keep customers safe and reassured in what has been an unprecedented critical time for businesses.

Erika W.
Polegate store, 14/08/2021

My appointment was on time. The optician was very thorough and professional. He took time to explain everything which was helpful Everyone wore masks and the equipment ,surfaces etc were cleaned after use ,

Jill J.
Battle store, 12/08/2021

Very friendly staff and made to feel welcomed and relaxed. Can't think of anything to improve upon

Paul M.
Bexhill store, 12/08/2021

Most helpful by checking my eyes again and explaining about cataract problem. Now have a referral for problem. Thank you!

Harry W.
St Leonards store, 11/08/2021

Me and my son visited and we saw a very helpful informative optician who explained everything as we went along in a no nonsense way

Karen M.
Bexhill store, 08/08/2021

Sacha, had great customer presence, he made the whole examination stress free and easy to understand what and why things were done

Vernon P.
Bexhill store, 07/08/2021

A magical experience! We like your company! The Adams family.

David A.
Bexhill store, 07/08/2021

I was very impressed by Ryan Barraclough who performed my eye examination. He was friendly and efficient, as were the whole team at the Polegate store.

Deborah B.
Bexhill store, 07/08/2021

I was impressed with my session with Antoinette - l felt confident everything had been thoroughly looked into and explained. I was also happy to go along with her suggestion of prescription reading glasses which had not been pointed out to me before as beneficial.

Jenny L.
Eastbourne store, 07/08/2021

I'm not sure I can think of anything to improve the excellent care, attention and service I and my husband received yesterday. The attention to our sight testing and Covid restictions and sanitzing/ hygine was first class.I felt very safe in your establishment, Thank you.

Victoria C.
Battle store, 06/08/2021

I am a long-term customer and have always received a professional and helpful service from your staff at the Battle branch. Over the years I have developed age-related cataracts, and at my recent visit I received very helpful evaluation and advice on the options open to me for dealing with this problem, which has become increasingly difficult for me in my daily reading and computer activities, and increasingly so in night driving. My case was referred.to my GP and within 48 hours I have received a postal notification that it has been forwarded to the Referral Assessment Service in Bexhill. Thank you!

Terence H.
Battle store, 06/08/2021

He was a very entertaining and kind optometrist and I felt total professionalism and attention from the lady who helped me choose my frames. They made me the ‘centre of their world’ for my visit which made me feel good.

Anjali M.
Battle store, 06/08/2021

Optician very knowledgable and easy to understand. Felt confident and at ease. Everything was OK.

Ian C.
Bexhill store, 06/08/2021

My eye test was very thorough and am pleased to have received a diagnosis of Blepharitis; unexpected but which I now realise will help me with problems I have experienced previously. I have no suggestions to make regarding improvement of your service.

Anthony M.
Bexhill store, 05/08/2021

Covid precautions observed scrupulously. Test results explained well. Existing spectacles very nicely repaired so I didn't need the expense of new ones just yet.

Andrew F.
Battle store, 04/08/2021

Everyone makes you feel welcome. Was really happy that strict anti covid measures were in place. Mr Puri is brilliant at explaining your eye health and making you feel at ease with eye testing procedures. An excellent experience all round.

Sharon M.
Battle store, 04/08/2021

An informative and thorough examination by Mr Sascha Heilmeier. This was my first visit since the closure of my previous opticians.

Susan C.
Bexhill store, 02/08/2021

David is very professional and knowledgeable. His is extremely thorough in his examination, professional in his advice, reassuring with his experiences. Thank you.

Chulin X.
Battle store, 02/08/2021

Happy with the service given. Optician very easy to talk to.

Valerie M.
Battle store, 01/08/2021

The staff are happy caring understanding They give service with a smile .. All the staff are A1 brilliant.. Simply the best ….

Carmen H.
Eastbourne store, 01/08/2021

Great service and kindness

Tony J.
Polegate store, 31/07/2021

Welcomed warmly by staff and had a thorough test with Sascha. Felt confident that I was safe regarding Covid.

Alison B.
Bexhill store, 31/07/2021

I chose the smiley face. I was delighted by my visit

Graham W.
Bexhill store, 31/07/2021

All members of staff at Barracloughs, Battle, are open, warm and take time to understand personal needs. Nothing is too much trouble and they create a relaxing environment in which you feel understood and never rushed. This type of environment is wonderful when choosing something as personal and expensive as glasses; but also for individuals, who like my sons, have autism.

Jonah W.
Battle store, 30/07/2021

Very satisfied with good explanation of test results. Made to feel welcome and valued. Thank you.

Margaret S.
Seaford store, 30/07/2021

Straightforward and friendly reception, an Opthalmist who paid great attention to his examination with a close follow up check, all carried out in a very professional manner. Improvement? I am not sure any is required.

Stephen C.
Bexhill store, 30/07/2021

Nothing to improve on. My visit went smoothly and all Covid precautions were taken.

Jeffery S.
Polegate store, 30/07/2021

I thought Sasha was excellent he explained every step of the process.

Julie T.
Bexhill store, 30/07/2021

I was very happy with my appointment and the way everything was dealt with.

Shirley D.
Battle store, 30/07/2021

I was impressed with the friendliness of the whole team and the informative assessment of my eyesight. Thank you.

Brian F.
St Leonards store, 29/07/2021

As always my appointment was on time and professionally carried out, so I can't really think of any way that it could be improved.

Stanley W S.
Bexhill store, 28/07/2021

Very thorough eye tests, knowledgeable and interested staff. A pleasure. Thank you

Nicola G.
Battle store, 27/07/2021

Eyesight test was easier than expected as I wasn't sure if it would be awkward due to the restrictions. Antionette was very kind and professional. Victoria was a big help to me when choosing my new frames and was very patient.

Cathy W.
Eastbourne store, 26/07/2021

So pleased for a Saturday appointment made things so easier Big thanks to Shasha for the eye test and Mel for helping me choose My frames

Sean T.
Bexhill store, 26/07/2021

Was greeted warmly and I always find Sasha to be very pleasant and efficient optician. Thank you

Sally R.
Bexhill store, 26/07/2021

Excellent experience....this was my first visit since the start of the pandemic and I cannot praise all the staff at your Uckfield Branch highly enough. I am looking forward to my return visit to collect my new glasses.

Stephen S.
Uckfield store, 25/07/2021

The staff were very friendly and helpful. The eye test was not rushed and I felt very relaxed. I would recommend anyone.

Sharon S.
Bexhill store, 25/07/2021

Good Covid precautions taken in shop. Eye test was carried out in a professional manner, even referring to previous visit which makes you feel more like a regular customer and they are taking a real interest in your eye's.

Brian K.
Polegate store, 24/07/2021

All the Staff at Baraclough ad Styles impress me but my ophthalmologist impresses me the most he is charming kind and exceptionally good at his job always tells you whats going on makes you feel relaxed

Jean B.
Bexhill store, 23/07/2021

My visit to Barracloughs for my eye examination and for the choosing and measuring of spectacle frames was an entirely satisfactory and positive experience. A very professional service throughout. Thank you.

Janet B.
Bexhill store, 23/07/2021

I was very impressed with the time and care taken to help me choose new frames. I found James extremely patient and helpful, also had an extremely intensive eye examination with a lot of helpful advice. Thank you to everyone.

Rita M.
Eastbourne store, 21/07/2021

Friendly staff. Great optician who takes time to talk to you and explain everything. Feel very confident with him.

Elisabeth G.
Polegate store, 20/07/2021

The Optician I see is probably the best I have had in over 45 years of having my eyes tested.

Robert F.
Bexhill store, 20/07/2021

No improvement needed well run safe branch with charming staff and a very efficient eye test by Mr Bottrill thank you. Martin G.

Martin G.
Battle store, 19/07/2021

Everyone was kind and considerate, James Miller particularly so. He explained everything very clearly. Thank you

Shelagh D.
Battle store, 17/07/2021

The visit went very well and you were very good with my current mobility problems

Margaret F.
Battle store, 17/07/2021

Everything was great and nothing needs improving. Thank you to all the staff who looked after me so well.

Rosemary R.
Battle store, 16/07/2021

It was my first visit, having only just moved to Polegate and I was very happy with the testing procedure and the help given to me when choosing new glasses. I can't think of anything that needs to be changed.

Mary W.
Polegate store, 16/07/2021

Mr Patel just lovely, Karen goes without saying, very helpful and hopefully going to choose my glasses tomorrow with a nice friendly man! All very professional and pleasant and make you feel very welcome.

Cheryl P.
Polegate store, 15/07/2021

As far as I can see from my last visit the reception, optician and engineer (not sure if his work title) all did an excellent job so, keep it up!! Many thanks to all concerned!

Alan P.
Seaford store, 15/07/2021

As always, I received a warm welcome and have no complaints whatever, I always feel confident and feel I have excellent care and everything is explained carefully . All the Covid rules were in place making one feel very secure and I am totally satisfied with everything and feel very fortunate.

Mary D.
Polegate store, 14/07/2021

Very professional, friendly and welcoming staff. After an absence of a number of years I’m glad I went back. Truly the best opticians I’ve ever been to.

Christine Y.
Polegate store, 14/07/2021

My visit was very professional and I felt any concerns I had were addressed . The receptionist was also very friendly and helpful As usual a very good all round service.

Hilary M.
Polegate store, 13/07/2021

Excellent as always. My first visit to you was in 1970 with Mr Styles. So you must be doing something right. Keep it up.

Roy K.
St Leonards store, 12/07/2021

All staff at Polegate were courteous and efficient in tricky circumstances. I needed an urgent appointment and this was achieved withing six hours.

Lloyd T.
Polegate store, 12/07/2021

I was seen more or less on time despite the shop being very busy. Everybody was very polite and helpful.

Gillian S.
Bexhill store, 12/07/2021

Expert test and check up. Clear and reassuring answers to all my queries. The same applies to the selection and fitting of new frames. I cannot think of any aspect of my visit that could be improved!

Catherine C.
Bexhill store, 12/07/2021

Karen lovely as always. Sarah Oliver was very efficient. She was easy to talk to & answered my questions very clearly. My visit was pleasant & relaxed. Thank you.

Barbara R.
Polegate store, 11/07/2021

Very little to improve - good service, pleasant staff and can finally see!!

James B.
Bexhill store, 10/07/2021

Can't improve on perfection. Excellent professional service from all concerned.

Alan B.
Eastbourne store, 09/07/2021

Very good in fact perfect thank you

Irene G.
Battle store, 08/07/2021

Courteous friendly staff. Appointment time, spot on. No waiting. Really pleased and happy with the customer service experience.

Tracy P.
Bexhill store, 06/07/2021

Congratulations to all staff for taking care of customers, efficient and attentive as usual.

Valerie V.
Battle store, 06/07/2021

Very thorough examination with clear explanation and information, polite and friendly staff with absolutely no pressure to buy frames

Sarah G.
Polegate store, 06/07/2021

All the staff are always polite, knowledgable and helpful. The gentleman who did my eye test, David, was especially good. Accurate, precise, clearly very experienced. As an added bonus, the eye drops he recommended for my dry eyes at night are the best ever! Thanks David.

Mary B.
Battle store, 06/07/2021

Fantastic, unrushed eye tests for both myself and my son. Always feel we're in good hands.

Steve B.
Battle store, 06/07/2021

Thorough and professional service, everything clearly explained, and a great choice of frames.

Warren M.
Seaford store, 05/07/2021

I was most impressed with all the precautions being taken. I had my usual exceptional professional care from my optometrist and the highly experienced staff. I would not hesitate to use any other opticians. I undoubtedly rate them 10 out of 10.

Margaret N.
Uckfield store, 05/07/2021

Felt very covid safe. Excellent service and very pleasant staff. Can't think of any improvements.

Kathleen H.
Battle store, 02/07/2021

I am writing this on behalf of my Dad. We were both allowed in, so I could clarify details if my Dad could not remember. The Optician spoke clearly to my Dad as he does not hear well. We were seen promptly, and afterwards choosing the frames was very quick and the assistant helpful. The glasses are able to be picked up in 1 week, which is excellent. Thank you very much. All the staff were friendly.

Desmond F.
Eastbourne store, 02/07/2021

Friendly and helpful staff - I was made to feel very welcome and comfortable. No improvements required.

Hazel W.
Eastbourne store, 26/06/2021

Everything about my visit to Barracloughs at Seaford was excellent, no complaints. Thank you,

Lesley G.
Seaford store, 26/06/2021

Great through eye test all explained to me. Fitting and choice of lenses frames very helpful even though I changed my mind. Overall a good experience

Kim H.
Eastbourne store, 26/06/2021

Excellent experience welcoming staff operating in a professional manner within very pleasant premises not sure what more a client could ask for.

David N.
Battle store, 25/06/2021

Seen exactly on time. Felt very confident about advice given & onward referral made.

Patrick H.
Uckfield store, 25/06/2021

Very happy with my examination and Mr. Miller explained everything thoroughly so I was completely satisfied. All the staff were very pleasant and cheerful and I felt everything was clean and Covid safe.

Irene R.
Battle store, 25/06/2021

I was very happy with the service thankyou. Everyone was very friendly, professional and polite. My appointment was on time.

Jayne P.
Bexhill store, 25/06/2021

Everyone was very polite and friendly. The test was very thorough and all outcomes explained clearly, including how best to support my child with some eye exercises at home.

Emma P.
Polegate store, 25/06/2021

My first appointment with Sacha. He was punctual, polite, good humoured and thorough. I felt confident in my examination.

Mandy N.
Bexhill store, 25/06/2021

Consultation was thorough and informative and Antionette was lovely. Thank you, look forward to collecting my new specs.

Diana G.
Eastbourne store, 25/06/2021

Treated kindly-arrived 5 minutes late due to traffic and people were helpful etc. Optician was lovely, reassuring and explained things well. The person who assisted with choice of glasses was very helpful and patient! excellent customer from everyone . Thank you

Alison W.
St Leonards store, 25/06/2021

Very thorough in examination and explained every section that was carried out. Very relaxed atmosphere so felt at ease. Excellent service

Jennifer H.
Bexhill store, 22/06/2021

Made very welcome as my first visit Thorough examination and everything explained to me Optromotist was calm and considerate with me( I have some mobility difficulties ) Would definitely recommend this opticians

Brenda B.
Eastbourne store, 22/06/2021

Excellent customer service from all the Battle team. They just have to continue at this level, which for them, should not be a problem. Unfair to single any individual out because all of them are good!

David P.
Battle store, 21/06/2021

Staff were courteous, worked efficiently especially with covid restrictions. Well done. Keep up high standards

Siam Wah H.
Battle store, 21/06/2021

The Optometrist was professional and lady who saw me there after to measure me etc for a new pair of prescription sunglasses was cheerfull and patient as I was took my time and she never ran out of patience, we had a good few laughs. Basically in this crazy world we live in the personal touch was not missing. Thank you Kind regards Judy

Judy B.
Seaford store, 20/06/2021

Mr Puri was as always extremely proficient, professional, and kind. He explained everything to me and answered my questions to my complete satisfaction. The reception staff and other members of staff were all polite, helpful and very kind. There is nothing I could suggest that could improve my visit.

Rosemary Ann T.
Battle store, 20/06/2021

Your opthalmologist was thorough.She listened to my answers to her questions and took note. The optician helping me choose the frames and coatings for the lenses was also attentive to my choices. The attention to a covid clean was commendable.

John A.
Seaford store, 19/06/2021

Pleasant welcome from staff, efficient and helpful optometrist (Sasha) who also explained technicalities and retinal photograph.

Edwina F.
Bexhill store, 18/06/2021

I was very pleased with the level of service that I received on my optical check-up. James was personable, knowledgable and was able to answer all of my questions.

Christin R.
Battle store, 18/06/2021

I was made to feel welcome by Avril. Met James Miller for the first time, he came across very efficient and professional and explained and answered my queries. Olive Cooke was very helpful in advising me on choosing 3 pairs of glasses which were right for me and it didn't help having to wear a mask all the time but Olive was very patient and the right decisions were made.

Janet H.
Battle store, 18/06/2021

In these strange restricted times I was pleased to be treated quite ‘normally’. It was a very relaxed and pleasant half hour. Thank you.

Beryl P.
Seaford store, 17/06/2021

All very good and reassuring . It’s been awhile since I was ar Barraclough and the experience was excellent

Joanna P.
Polegate store, 16/06/2021

The visit was fine. Was explained everything which made me feel at ease. Choose my glasses which was easy The whole experience was really good

Nicole C.
Bexhill store, 16/06/2021

I was made to feel very welcome from the minute I walked through the door. My optometrist was such a lovely lady she was very caring and explained everything she was doing. I cannot praise her highly enough. Thank you for such a pleasant experience.

Margaret E B.
Eastbourne store, 15/06/2021

The appointment went to plan and ran on time. All staff were as helpful and cheerful as ever. The safety measures in place for COVID are great and made me feel safe in being there

Sarah L.
Battle store, 15/06/2021

The optician was friendly, he explained clearly. He offered advice about screen time and using my phone. I would be happy to go and see him again. The choice of glasses were good too. (Isobel age 11)

Isobel H.
St Leonards store, 14/06/2021

Both the optician and the dispensing optician knew their stuff and were perfectly charming. The receptionist was very helpful also. I enjoyed my visit

Linda S.
Seaford store, 14/06/2021

Lovely experience with you, you made Ellie feel very at ease thank you

Ellie P.
Bexhill store, 14/06/2021

As well the opticians being great the 'front of house' staff were excellent too.

Helen I.
St Leonards store, 14/06/2021

As always treated as a friend ( having been coming for so long to see you all) Much appreciated Claire L

Claire L.
Eastbourne store, 14/06/2021

The optician was very thorough and reassuring, and Ginny helped me find some nice new frames for the necessary updated prescription. After my recent eye operation, the whole check up was both vital and pleasant! Many thanks for the ongoing support.

Annie W.
Uckfield store, 14/06/2021

I was very impressed by the friendliness of all the staff, and the degree of care and excellence shown to me during my post op examination, First class in all areas.

Kenneth R.
Battle store, 10/06/2021

All staff were very considerate especially as I have difficulty walking. The optician explained everything to me as he went though The examination of my eyes. I’d like to thank everyone at the practice.

Linda S.
Bexhill store, 10/06/2021

Everyone was warm and welcoming in these still different times. I felt safe and that staff had taken every precaution to keep my visit as covid safe as possible.

Paula P.
Polegate store, 09/06/2021

It was a great experience. Sascha is very knowledgeable and reassuring and really listens. Mel was super helpful and all colleagues were friendly and polite.

Dee F.
Bexhill store, 09/06/2021

I have been a customer for many years and always been happy with the staff

Heidi S.
Eastbourne store, 09/06/2021

Warm welcome from he receptionists who appreciated my jokes. Careful and patient attention from my wonderful optician, Mr. Puri, who took the time to explain exactly what he was looking for and remembered details of my needs such as the driving of the community bus.

David P.
Battle store, 09/06/2021

Thank you, I was very well looked after. Stephen Fowles did the test and was really positive and explained everything very clearly. I am looking forward to booking an appointment to choose new glasses. I was very pleased with my visit to Barracloughs in St Leonards. Thank you again.

Sarah G.
St Leonards store, 08/06/2021

Excellent service as always. Friendly and welcoming staff who are extremely efficient. I cannot think of any area of the service provision that requires improvement as it is always exemplary.

Martine C.
Battle store, 08/06/2021

Excellent service from David Bottrill and all the staff at Battle - top class!

Alan C.
Battle store, 08/06/2021

You don’t need to improve anything at all! The staff were very welcoming & Mr Patel who dealt with my eye test, was very kind & helpful & explained every detail that I needed to know. Thank you

Alexandra C.
Polegate store, 08/06/2021

Really professional service with plenty of time to discuss and resolve my eyesight problems

Anne G.
Eastbourne store, 07/06/2021

Everything was fine. All staff very kind and my optician very helpful answering all my questions. Great service

Amanda T.
Polegate store, 07/06/2021

Sascha is amazing. Thank you so much.

Molly Jessica D.
Bexhill store, 07/06/2021

Felt very safe as all covid protections were followed. Brilliant service as always

Nichola S.
St Leonards store, 07/06/2021

Was an excellent visit as is usual at Barracloughs. Thank you for looking after me so well

Margaret H.
Seaford store, 04/06/2021

Thorough eye examination followed by discussion to find new pair of glasses. Very professional, thanks.

Robert W.
Seaford store, 04/06/2021

Friendly, efficient and professional. Enjoyed my visit and feel wholly confident my eyesight is in good hands. Good to meet Antoinette for first time and Victoria (hope I have your name correct and apologies if not) to choose new frames and make payment. Very positive experience. Thank you.

Susan M.
Eastbourne store, 04/06/2021

Your reception staff were very welcoming. My eye test was carried out very professionally, with explanations along the way, but at the same time I felt relaxed.

Jacqueline W.
Eastbourne store, 04/06/2021

No improvements necessary. All staff who dealt with me were very friendly and professional and I was made to feel very safe with the infection prevention measures that were in place relating to COVID-19.

Jo W.
Bexhill store, 04/06/2021

The service and staff were welcoming, friendly and very efficient

Peter M.
Bexhill store, 04/06/2021

I was extremely happy with my appointment. All were professional and friendly. I would definiately recommend your Seaford branch to everyone I know including my customers.

Merryl R.
Seaford store, 04/06/2021

I felt very safe and was very well looked after by all the staff , I appreciated the optician explaining everything to me a each stage

Christine N.
Battle store, 03/06/2021

Nothing. There was no waiting about & everyone was polite & friendly & courteous. Couldn’t ask for more. Thankyou.

Margaret M.
Bexhill store, 03/06/2021

Such a friendly and professional service provided by all at the branch.

Michael M.
St Leonards store, 03/06/2021

Tthe optician was very thorough and professional with my eye examination. Victoria was very helpful and friendly assisting me with selecting new frames that would work with my prescription. Always a great service - highly recommended.

Geoff F.
Eastbourne store, 03/06/2021

Delighted to be able to have an eye exam without wearing a mask - I'm exempt. Many thanks to the Optom who was willing to see me. And, as always, Ginny's help in choosing new frames, dispensing, and seeking out some clip-on sunspecs for me, was excellent. I've always been very happy with my visits to you in the past, and my recent experience continued in the same vein. Thank you.

Diana S.
Uckfield store, 03/06/2021

Leia was feeling a little nervous but was soon put at ease by the friendly and helpful staff

Leia B.
Battle store, 03/06/2021

Your employees at the Uckfield Branch on Saturday 29th May where lovely ,helpful, chatty and made me laugh. Everything was COVID safe and I enjoyed my experience.

Rachel M.
Eastbourne store, 01/06/2021

Very professional and Customer friendly Team. Optician who undertook my test was excellent updating me as the tests progressed. The lady who finalised my glasses details was also excellent. I would certainly recommend the Battle Branch to people.

Mark W.
Battle store, 31/05/2021

Excellent service from very pleasant and highly professional people. Still smiling despite the current challenging working circumstances.

Geoffrey W.
Bexhill store, 28/05/2021

I felt the whole thing went very smoothly cannot think of anything to improve

David A.
Battle store, 28/05/2021

The optician we saw made us all feel welcome as soon as we arrived. Sasha was friendly and put my children at ease. The whole experience was amazing and fun, the children were invited to be involved in the process and they went away having loved every minute of it. Thank you.

Olive B.
Bexhill store, 27/05/2021

Very satisfied with your operation especially in these Covid times. Pleasant welcome and made to feel special. Every confidence in Mr. Puri who I have seen on a number of occasions. Keep up with the standard.

Michael J.
Battle store, 27/05/2021

I felt to be in the hands of someone who knew what he was doing. Inpressed

Sybil R.
Bexhill store, 26/05/2021

All the reception staff were amazing. I felt cared for, protected and relaxed. David was patient, courteous and very understanding of my concerns regarding increased pressure and following a scan and photograph I felt very reassured that my pressure has dropped. I have not laughed or been so relaxed out of my home for 15 months. Thank you.

Caryl C.
Battle store, 26/05/2021

Antoinette was incredibly informative, explaining and answering all my questions about eye and lens care. Thank you very much.

Steven L.
Eastbourne store, 26/05/2021

Brilliant service as always and Steve is a clever and polite person and he does his work very efficiently. Great experience.

Amirbanu J.
St Leonards store, 25/05/2021

I felt very safe with all the strategies in place. All the areas were super clean. The receptionist, the optician and John inspired confidence and the whole set up was very professional. I have ordered new glasses as I was advised to have a spare pair.

Kay B.
Seaford store, 24/05/2021

A very friendly and kind service from all of the staff. A very thorough examination and time was taken to explain everything by the consultant, Steff. Thankyou!!

Maureen B.
Bexhill store, 24/05/2021

Friendly and attentive staff and, hopefully, a correct analysis of my problems with my contact lenses.

Kenneth B.
Uckfield store, 22/05/2021

You were so helpful and reassuring, and I cannot thank you enough for the help about the taxi, which was over and beyond. I only glanced at my watch quickly and thought that I was much later than I actually was, so got in a state! The eye examination was really helpful, I felt I was being so well looked after. Thank you all so very much. Mary Sweetman

Mary S.
Eastbourne store, 22/05/2021

Complete and thorough eye examination where possible problems were explained completely very happy indeed and I would recommend fully.

Stephen S.
Eastbourne store, 22/05/2021

There was nothing i felt that you could do to improve. I was very impressed with everything. The procedure, the care, the advice, the optician, Antoinette Bottrill, the lady who sorted the prescription, Victoria Neate, and the lade on the reception desk. And so, thankyou to everyone.

Michael K.
Eastbourne store, 22/05/2021

I was nervous at changing optican I had got use to seeing Charlotte but Mr Puri soon put my mind at rest. The consultation went quite well . Thank you. New glasses were picked up today which was very quick I was pleased with them. Thanks

John H.
Bexhill store, 21/05/2021

I was made to feel comfortable and safe by all the staff. I appeciated the advice and also the help given in selecting new frames. I am very pleased with my new pair of glasses.

Margaret P.
Seaford store, 20/05/2021

Always a very friendly welcome, great service and a pleasure to deal with all concerned. Would happily recommend the practice.

Linda D.
Eastbourne store, 20/05/2021

Excellent welcome. Very professional and greatly aided by such a warm and friendly approach. Always found it nothing but a delight - parting with my money for such service made less painful!!!! 😁

John S.
Battle store, 19/05/2021

My appointment was brilliant The Optician was VERY efficient and gave me lots of information. Very pleased I also bought some anti glare sunglasses and the gentleman who served me was very helpful ( not pushy in any way). I am very happy with my visit. It felt safe and the Staff were very polite and professional.

Janet R.
Bexhill store, 16/05/2021

In these difficult times you are fantastic! Friendly and professional and completely safe, excellent service all round. Thank you!

Polly G.
Bexhill store, 16/05/2021

Everything was handled very well. Social distancing measures were excellent, as were the staff.

Anthony H.
Bexhill store, 16/05/2021

A friendly welcome. There were obvious signs that social distancing and Covid care were being observed by all staff. Professional, efficient but relaxed attention during sight tests were received. Helpful advice regarding the decision on new glasses.

Beryl B.
Battle store, 14/05/2021

My visit was extremely good, informative and what I wanted. I couldn’t stay at the time to discuss new glasses after my eye test due to work commitments, but will be making an appointment to do so shortly. Overall, a very good experience.

Clare M.
Polegate store, 13/05/2021

James was very professional. I needed new glasses and this was a swift process. I have been coming here for years and always get a great service

Sarah W.
Battle store, 13/05/2021

My eye test was very thorough and Kyle Gerrard was very helpful in choosing new spectacles.

Patricia M.
Bexhill store, 13/05/2021

I was hugely impressed by the professional competence of the delightful young lady who tested my eyesight. Later I was very well looked after when photographs of the back of my eyes were taken. 10/10

Edward D.
Eastbourne store, 12/05/2021

Cannot think of anything at this moment necessary, excellent service throughout my visit, great care taken with correct COVID safety precautions still required.

Sylvia B.
Battle store, 12/05/2021

Lovely to meet the Lady who checked my eyes. Very professional and attentive. Missed Nigel but understand the situation. Fantastic opticians which I have used for many, many years.

Jean L.
Eastbourne store, 12/05/2021

Very good experience. All the staff were very nice and efficient. The examiner explained everything as we went along and answered all my questions. The Covid precautions were re assuring. Would highly recommend.

Martin J.
Battle store, 12/05/2021

It all felt very relaxed and I was pleased to be back since quite a long time. Got a lot of helpful advice and I was given plenty of time to make make a decision. Looking forward to my new spectacles now. Kind regards to all at Barracloughs.

Lena V.
Eastbourne store, 12/05/2021

I felt all staff took trouble to help me. Good attention to Covid precautions and friendly atmosphere

Stephanie B.
Seaford store, 12/05/2021

All staff very helpful & efficient. Confident with the level of expertise & advice.

Jacqueline S.
Polegate store, 12/05/2021

The optician I saw (Sasha) was extremely efficient, friendly and professional.

Amelia B.
Bexhill store, 12/05/2021

There were three members of staff on duty and all three were friendly, welcoming and professional. It was my first visit and i was more than happy with the whole process.

Ellen D.
Eastbourne store, 12/05/2021

No need for improvement, my Mum and I were very happy with our appointments, Covid care was excellent Thank you.

Georgina S.
Eastbourne store, 11/05/2021

Very helpfull lady and kind man tested my eyes

Susan C.
Polegate store, 11/05/2021

Good thorough, caring ,service, as always. Thank you

Lorraine H.
Battle store, 11/05/2021

Felt so reassured . What lovely people and service!!!

Pam V.
Battle store, 10/05/2021

Very good eye examination- well explained. Very pleasant staff. Reassured by Covid precautions in place. Can’t think of any improvements required.

Linda J.
Battle store, 10/05/2021

The 3 members of staff who dealt with me were all polite and helpful. Covid precautions were well observed.

Richard C.
Seaford store, 10/05/2021

Staff are always attentive, knowledgeable, very friendly, easy to talk to and make the whole process fun!

Clemmie Y.
St Leonards store, 10/05/2021

Friendly lady who saw me and my children. She explained what she was doing in detail. We all felt comfortable and at ease.

Lauren B.
Eastbourne store, 10/05/2021

I thought ld pressed the smiling face.l was delighted with James, Opthalmologist he was kind and gentle and knowledgeable and very thoroughi was SO impressed.. also Olive was kind and patient .it was a pleasure having my eyes tested.

Margaret B.
Battle store, 10/05/2021

Outstanding! My partner, Patricia Charlesworth recommended you. I shall be doing the same. Your attention to detail and my eyes was second to none. Thanks... Regards Tom

Thomas L.
Bexhill store, 10/05/2021

All the staff are very friendly and welcoming which put me at ease. The optician was very thorough and didn't seem to mind answering my many questions. There is a wide range of frames to choose from and I look forward to collecting my new glasses when they are ready.

Valerie S.
Uckfield store, 07/05/2021

In response to the eye examination part of my engagement with the optician David, I can say that I was entirely put at ease, that the process was explained carefully and all my questions were answered fully. At no time did I have a moment’s anxiety and David’s professional approach made me feel relaxed. At the end I felt that I had had a full examination and that anything untoward would have been found. I did not find the enclosed environment of the examination rooms at all worrying.

Neil P.
Battle store, 07/05/2021

I was very pleased with the way my appointment was conducted and look forward to receiving my new spectacles in due course. Thank-you.

Christine H.
Seaford store, 06/05/2021

Very well organised with the COVID restrictions in place. Felt safe Eye examination went well and very informative throughout.

Marilyn B.
Battle store, 06/05/2021

Very knowledgeable staff, very attentive and helpful and nothing appeared to be too much trouble to sort out. So, many thanks to both Nicola and Charlene.

Christopher H.
Eastbourne store, 06/05/2021

Every member of staff I spoke to was extremely kind and helpful to me as I wasn’t feeling well due to having anaemia. I felt incredibly well looked after did not feel at all rushed. I arrived feeling down and left with a smile due to good customer service.

Marian K.
Eastbourne store, 06/05/2021

James' bedside manner was impeccable and front of house personnel were outstanding as always.

John L.
Battle store, 05/05/2021

All the staff were so friendly and welcoming, with a sense of humour. Nothing was too much trouble. Thank you for such excellent service!

Sheila G.
Uckfield store, 04/05/2021

Service was excellent, from both the consultant and the front of house staff. The staff came across as enjoying their jobs. :-)

Malcolm T.
Bexhill store, 04/05/2021

I felt very safe with your Covid secure implementations and I was very impressed with the (new to me) optometrist, Sascha. I hate having my eyes tested & he was such a lovely, gentle & patient man. I’ve never felt so relaxed. The young lady who attended to my glasses afterwards was also lovely with a very friendly & pleasant manner. So thank you to all of you for making my experience painless.

Pamela M.
Polegate store, 04/05/2021

Very efficient optometrist and very friendly. I felt very relaxed and able to talk about issues.

Sylvia C.
Battle store, 01/05/2021

Every one I met was kind, pleasant and helpful, I was not rushed but treated with dignity.

Felicity B.
St Leonards store, 01/05/2021

I received an excellent, well informed and friendly service. Very happy to be a customer.

Anthony W.
Polegate store, 30/04/2021

My optician was fantastic. Really thorough and did lots of additional tests to help me with my convergence weakness. I really appreciate the extra support and advice, so thank you very much :)

Felix S.
Bexhill store, 29/04/2021

Antoinette and the dispenser (I forget her name) treated me with the utmost professional courtesy, kindness and consideration.

Brian B.
Eastbourne store, 29/04/2021

This was my first visit to Barracloughs. My appointment was with Stephen Fowles who was very pleasant, he explained in great detail about the tests that were done. Thankyou for your care.

June N.
Eastbourne store, 28/04/2021

Very clean and very professional - as usual. You feel safe as soon as you go inside the door.

Michael P.
Battle store, 28/04/2021

Very happy with the appointment and quality of service. Mr Miller was very thorough and informative about the condition of my eyes and what measure I could take to take care of them. Would definitely recommend!

Pete S.
Battle store, 28/04/2021

Very happy with everything, all staff were very friendly and efficient. Also I was made to feel safe with the present restrictions

Anita O.
Eastbourne store, 27/04/2021

My visit was first class in all respects and I would certainly look forward to another visit in the future.

Ian P.
Polegate store, 27/04/2021

What can I say, always so polite and professional > Thank you

Jane B.
Battle store, 27/04/2021

I can think of nothing you could do to improve your services. Both Surainder and Kyle were very pleasant and very helpful.

Sue F.
Bexhill store, 27/04/2021

You were fantastic and the customer service was brilliant. Thank you.

Finn G.
Battle store, 26/04/2021

Had eye test carried out by Mr Patel for the first time. Very professional, explained everything thoroughly and diagnosed a problem that I had been struggling with for years.

Hazel B.
Eastbourne store, 25/04/2021

Excellent service with well mannered and the staff kept me informed all the way through my process.

Carol A.
Battle store, 25/04/2021

Lovely staff as always

Meryn T.
Battle store, 24/04/2021

I was really nervous before coming but it felt very safe, staff were really lovely and friendly, saw optician James Miller who was really good and Natalie Tatum helped me choose some new glasses, very friendly and helpful.

Judi G.
Battle store, 22/04/2021

Felt very safe with the Covid rules in. Place and service was very efficient. Well done during these difficult times

George P.
Polegate store, 22/04/2021

Excellent service 👏👍

Paul D.
St Leonards store, 21/04/2021

I look forward to a mask- free experience, but of course understand that is not posdible right now. However thosevetybody working in the store were friendly and relaxed and made my visit a positive one!

Jane M.
St Leonards store, 21/04/2021

Very helpful and accommodating staff. Polite, cheerful and went out of their way to smooth things over after a traffic incident to rebook me. My consultation was thorough and friendly and helpful information given. I was very satisfied with my visit to Barracloughs. Thank you.

Suki S.
Eastbourne store, 20/04/2021

I had a very thorough eye examination with Dr Javadnier as I have multiple niggly eye problems. She took the time to explain things and I came away satisfied with a new prescription which I expected.

Louella E.
Uckfield store, 19/04/2021

Perfectly happy with the way my eye exam was carried out under current restrictions. Everyone is doing their best to get life back on track.

Marion R.
Bexhill store, 18/04/2021

Amazing service, fitted me in at the last minute due to a cancellation and the optician was incredible, wonderful, personal service, very happy thank you!

Emma T.
Battle store, 17/04/2021

All members of staff were very efficient and friendly, I would always recommend the Uckfield branch of Barracloughs.

Enid A.
Uckfield store, 16/04/2021

Everyone so kind and thoughtful couldn’t wish for more

Alison B.
Polegate store, 16/04/2021

Our visit was professional and friendly, nothing to improve.

Darren S.
Bexhill store, 15/04/2021

Felt very well looked after and whilst the whole experience was very relaxing the efficiency, friendliness and expertise of the staff was very evident and was much appreciated. Thoroughly enjoyed my visit. Thank you.

Dinah T.
Bexhill store, 14/04/2021

It was a very constructive session made easy by your experienced staff. Eyes are precious and need care. I was very reassured by my visit.

John W.
Bexhill store, 13/04/2021

Excellent service, despite the pandemic precautions, which were all as unobtrusive as is possible, whilst being of a high standard Full range of eye tests provided, not cheap, but it never is Some clever tech, that was well explained and reassuring in that it checked for most possible eye issues someone could have I cannot comment on the range of frames as I already had a pair that I had chosen from elsewhere, but they were happy with that and made sure that the lens would fit the frames etc All in all a pleasant experience, it felt professional and respectful, questions were answered and welcomed, and there was a confident air to the entire process that will hopefully provide me with spectacles that will work well and last a decent amount of time

Nick G.
Battle store, 13/04/2021

Nothing. Very happy with whole experience. Felt very COVID safe. Staff incredibly informative and friendly.

Berni K.
Battle store, 13/04/2021

Everything involved in my visit to you was 100% perfect.Kind caring staff all the right protection during the difficult time.Thank you and may you continue to serve this area for many many years ahead. Thank you.

Ianthe S.
Polegate store, 13/04/2021

Excellent service from the welcome upon arrival, to the eye test and the selection of new specs. Thank you.

Peter G.
Polegate store, 12/04/2021

Everyone was very helpful and friendly. I really appreciate the continuity with Mr Bottrell

Eva L.
Battle store, 11/04/2021

I think that you are managing things very well. Their was a great attention to detail which was appreciated. Thank you.

Ashley H.
Seaford store, 11/04/2021

Very pleased with my visit to you, your staff were all organised & very polite. I look fwd to getting my new specs in a couple of weeks. Thank you.

Caroline E.
Eastbourne store, 10/04/2021

Absolutely perfect. Everyone friendly and efficient. Very Covid friendly. Well done.

Heather M.
Uckfield store, 10/04/2021

The whole visit went very smoothly and easily. The staff were friendly and helpful. James who did the actual tests and who I had not met before, was very professional and explained everything carefully to me. I would not hesitate to have him again. Thank you to everyone concerned PS T was very helpful that there is now disabled parking right outside the premises.

Elizabeth R.
Battle store, 09/04/2021

I can't remember the name of the optician we saw at the St Leonards branch but he was fantastic with Layla. Very friendly and patient. Thank you

Layla P.
St Leonards store, 09/04/2021

It was a really good experience for us. The staff were so friendly, helpful and patient and a very good and thorough test on my mother's eyes. She is 99. Nothing could be improved!

Edith W.
Bexhill store, 08/04/2021

Sasha was so helpful and genuinely interested in my eye condition and put my mind at rest, thank you.

Pamela C.
Bexhill store, 08/04/2021

Very professional and informative. Lovely very pleasant staff. Nice selection of glasses to choose from.

David F.
Eastbourne store, 08/04/2021

Very knowledgeable, informative and thorough. Friendly and patient. Up to date equipment. Vigilant with sanitising and customer care. Thank you. Looking forward to getting my new spectacles!

Wendy F.
Eastbourne store, 08/04/2021

I am extremely impressed with all aspects of the service I received, the eye examinations was thorough and I came away totally reassured that nothing had been overlooked. The whole team looked after me and were reassuring and helpful.

Jo H.
Eastbourne store, 07/04/2021

I felt that it was a very thougher eye test. Lovely polite person who gave me the test. It was very well organized , and I felt everything possible was done to protect against the Covid Virus to keep safe. Thank you

Hilda C.
Bexhill store, 07/04/2021

Fully professional and friendly throughout, very impressed.

Denis P.
Bexhill store, 07/04/2021

All the staff were welcoming, friendly, professional and very patient with me. Overall an excellent service.

Eleanor W.
Eastbourne store, 04/04/2021

Nothing, it was clean, safe and staff were brilliant and friendly. Eye exam etc. was thorough and very patient!

Lorraine M.
Bexhill store, 03/04/2021

I had a consultation with Miss Sarah Oliver I found her extremely helpful and very thorough she explained everything to me and my wife,had a very pleasant manor thank you.

Maurice Anthony T.
Polegate store, 02/04/2021

Sascha was excellent. The rest of the staff were all very pleasant and helpful even put new nose pads on my old glasses.

Terence C.
Bexhill store, 02/04/2021

Your Staff were friendly ,helpful and efficient. The optician I saw was very thorough and as I have worn spectacles since 1952 I was very pleased with the service.

Celia C.
Bexhill store, 02/04/2021

Sarah was so helpful and really made me feel calm with the whole process. She spent time going through everything with me and explaining what was happening all the way through. This is now my optician to go to every time! Fantastic.

Steven C.
Polegate store, 02/04/2021

Nothing to improve I was very impressed at how everything was explained, I have never experienced so much information with any previous eye tests.

Margaret H.
St Leonards store, 01/04/2021

I had appointments for myself and my three children on the 27th March 2020 and from the moment we were welcomed inside the staff were amazing! Sandy ( if I’m correct) was especially outstanding he gave us a warm welcome and was fantastic with the children. First of all he was very patient and made the children’s eye exam lots of fun, sandy remained understanding of my youngest daughter who has autism and he must have made her feel very comfortable because she cooperated through her entire eye test. After the children were all finished up Sandy opened up the door and another lovely lady (not sure of her name) let the children try on the display glasses, by the time I had come out the children had already picked their glasses and they had fun doing it. My daughter got upset because she was the only one without glasses and so Sandy went to all the trouble of finding her spare display ones and taking out the lenses. Overall it was a brilliant experience and all staff were efficient, helpful and always had a smile. Thank you all for a wonderful experience.

Mckenzie D.
Bexhill store, 28/03/2021

Very happy with the experience for both My husband and I. My husband has dementia and he was very comfortable in the surroundings and the Lady was very patient with him. With COVID restrictions this also was a very easy process.

Brenda W.
Seaford store, 27/03/2021

I felt very Covid safe. The service was very friendly but professional. I felt reassured. All extremely efficient thank you.

Tessa W.
Battle store, 26/03/2021

Nothing you could do to improve, all the staff were welcoming and professional. Thank you

Julia J.
Polegate store, 26/03/2021

I cannot think of anything that needs to improve. It was my first visit to any of your shops & I was feeling a little nervous. However I was pleasantly surprised. Everything was done in accordance with Covid guidelines, Mr Miller was very thorough when completing my eye examination. He answered all my questions & at no time did I feel rushed or uncomfortable. The ladies at the desk were pleasant & courteous when I was settling my account & then letting me out of the shop. A big thank you to all of you.

Anthea D.
Battle store, 25/03/2021

I want to specially thank the Optician that looked after me yesterday, sorry I couldn't get his name as his badge was covered by the protective apron! He was very friendly and professional, engaging and informative throughout the examination and fully explained all my options, which is so useful when making choices. A big thank you from me

Russell C.
Eastbourne store, 25/03/2021

A truly excellent opticians, thank you Team Barracloughs Battle. My eye examination with the brilliant David Bottrill noticed a potential eye condition that could have life changing vision issues. Mr Bottrill organised an immediate referral to the eye hospital. I can't thank him enough for his expertise and diligence. Also a special thanks to Natalie who started the whole process for me, a super quick appointment followed with superb customer care and explaining everything clearly with professionalism and kindness. I was lucky to be recommended to Barracloughs Battle, so I'm delighted to do the same for others. Thank you once again.

Gary L.
Battle store, 25/03/2021

Very helpful and thorough examination and good explanation to ensure understanding of results. Helpful in choosing glasses and lenses no time pressure. Was a good experience in safe COVID conditions. Look forward to receiving my new glasses .

Lesley S.
Eastbourne store, 24/03/2021

Lovely, friendly optician who made the whole process enjoyable. Very nice young girl who helped me choose my frames, friendly and efficient. One pair ordered and will definitely go for the second frame I selected as well. Excellent choice of frames. Couldn't have been better. Thank you

Davina M.
Bexhill store, 24/03/2021

Mr Patel was very thorough and helpful. Very willing to discuss and explain my condition. The other staff members (whose names I didn’t catch) were very friendly and welcoming. No need for improvement as far as I am concerned!

Pamela M.
Polegate store, 24/03/2021

Sasha was very patient and informative and Mel was extremely polite and helpful What a lovely team!

Joshua C.
Bexhill store, 23/03/2021

I felt my eye test was very thorough. The optician shared all his findings with me, putting a lot of my worries to rest. He was very friendly and professional and the whole experience was excellent!

Barbara F.
Battle store, 23/03/2021

I visited the Bexhill branch and was seen by Sascha Heilmeier. Sascha explained everything that was happening and made me feel comfortable. He was calm, professional and happy throughout which made me feel valued as a customer. Sascha showed me the results and helped me interpret them into layman's terms so I could understand. My eye test was a comfortable and relaxed experience. Please pass on my thanks to Sascha

Jason K.
Bexhill store, 23/03/2021

Friendly helpful staff. Very thorough examination most impressed. Helpful and friendly lady who helped me deciding one my next glasses. Felt very safe in regards of the covid situation. Could not have asked for more

Christine W.
Polegate store, 23/03/2021

Highly impressed with the quality, thoroughness and accuracy of the service and advice given by all of the staff including the consulting optician and the shop staff. Thank you very much!

Nikolas H.
St Leonards store, 22/03/2021

A really good experience. Pandemic safe while maintaining a warm welcome. The optician was thorough, approachable and professional with a good sense of humour. Reception staff really helpful, kind and genuine. Thank you

Elizabeth L.
Uckfield store, 22/03/2021

The eye test that I had was excellent and all precautions were put in place. The optician Sarah Oliver made me feel very comfortable and took time to explain the procedure. No complaints at all.

Patricia C.
Polegate store, 19/03/2021

As always wonderful service

Brenda J.
Bexhill store, 19/03/2021

Mr Amey and Victoria were very clear spoken especially as this is very important because of my lip reading. Everything well explained about my eyes. Choosing the new spectacles. I would certainly visit the store again in the future to collect my glasses and have more eye sight visits at the Eastbourne Branch. The premises was clean bright and felt well protected with the cleaning methods and covered chairs. Nice to have polite staff listening to me because of my hearing and wearing the face shields.

Helen D.
Eastbourne store, 18/03/2021

Polite, efficient & friendly staff. Rigorous routines regarding Covid-19, made me feel safe.

Susan S.
Seaford store, 18/03/2021

Very good experience. Excellent treatment and service from everyone, especially Antoinette and Charlene. No improvement necessary,! Thank you.

Rosemary H.
Eastbourne store, 18/03/2021

I was nicely welcomed into the shop, I had a very short wait, until Mr Puri saw me ,He was very thorough as usual . I was very happy with my visit.

Gideon C.
Battle store, 17/03/2021

Sascha was fabulous. Funny. Informative. Chatty. Jolly decent!

Sarah C.
Bexhill store, 16/03/2021

Always efficient & friendly at this branch which I have used for a number of years now. I was a little alarmed to learn that I have a cataract but Sarah was very reassuring

Robert T.
Polegate store, 16/03/2021

Can't think of any way to improve - appointment on time and as usual, Mr Puri helpful, considerate and good at explaining. Felt good safety measures re Covid were in place.

Lorna B.
Battle store, 16/03/2021

I had a very positive experience for my eye test. I felt completely safe and everything looked and smelled clean. The appointment was on time and the staff were all very friendly and helpful. Thank you 😀

Louise H.
Bexhill store, 15/03/2021

As usual, the service provided by Mr Bottrill and his team was 1st class in every way. Great pains were taken to make sure that my needs were covered in full. The level of care was outstanding from everybody I dealt with.

David H.
Battle store, 15/03/2021

We had a great time visiting as always. Staff are always very professional and friendly and went an extra mile to keep high hygienic standards to keep us safe during our visit. Thank you.

Zachary P.
Eastbourne store, 15/03/2021

Always pleased with my visit. Really appreciate the thoroughness and informative nature of the optician. Receptionists at desk on initial arrival are very friendly and welcoming. This is vital as they are the first port of call and the face of the business.

Lisa H.
Eastbourne store, 14/03/2021

I felt very safe throughout my visit. Mr. Patel was very considerate and spent time explaining everything to me. Rita helped me choose some new frames and ensured they were the right ones for me. The receptionist ensured I used hand gel and asked appropriate questions to ensure I stayed safe. This was a very good experience. Thank you

Sandra F.
Polegate store, 13/03/2021

Kind and friendly experience at Barracloughs opticians Today. When choosing new frames, the dispensing Optician was patient. My daughter who was with me Commented how gentle his manner was. Just what we all need at this time. A little kindness. Thank you.

Heather K.
Eastbourne store, 13/03/2021

I came in to investigate an irregular pain in one eye, that i was only getting overnight. The optician that i saw, Sarah Oliver was extremely knowledgeable, understanding and thorough. Identified the problem and offered advice on the healing process. During the eye-test, she also adjusted my prescription to help me with the different fields of vision and recommended a vary focal option moving forwards. I was very happy with the service and value that she and the Barraclough's team extended to me.

Michael T.
Polegate store, 12/03/2021

Great service as always, credit where it is due. Very nice polite and helpful staff. I've used them for many years and I cannot fault this opticians. I will no doubt always use them in the future.

Anthony C.
Eastbourne store, 11/03/2021

I was very impressed with the service I received from the time I initially called to book my appointment and during the appointment. I don't think the service could be improved. It was excellent.

Jane W.
Polegate store, 11/03/2021

I felt all the staff at the silverhill branch were fantastic not only with the social distancing very friendly and so accommodating

Alishia K.
St Leonards store, 11/03/2021

My first visit. I was very impressed with the Covid19 measures that were in place. The staff were very friendly. A satisfying experience.

Janet B.
Eastbourne store, 10/03/2021

Excellent service. Test conducted smoothly and professionally. Kept informed throughout. Very impressive. Highly recommend.

Norman W.
Bexhill store, 10/03/2021

Very friendly member of staff, as this was my first eye examination, everything was explained in detail as he went along.

Richard B.
Battle store, 10/03/2021

I don’t feel there is any that could be improved. The staff are extremely professional but also full of humour and friendliness. The Covid restrictions were excellently observed and I felt completely safe. Well done all round!

Virginia S.
Battle store, 10/03/2021

Everybody happy. Talk to you like a normal person. Customer care is amazing. Your staff could teach a few people how to deal with the public

David B.
Battle store, 08/03/2021

Nothing. I felt safe and secure; well informed throughout and the same standard of care and attention throughout my appointment. So impressive.

Rebecca I.
Battle store, 08/03/2021

Felt very safe. Thank you

Pauline G.
Battle store, 08/03/2021

Always good helpful and friendly staff. Also I've never had any doubt about the excellence of Mr Patel's work and prescriptions.

Lindsey B.
Polegate store, 08/03/2021

Everybody was cheerful and all Covid precautions were taken. The examination went well and everything was explained to me. All in all It was a pleasurable experience.

Paul L.
Bexhill store, 05/03/2021

Always a pleasure to visit Barracloughs, Mr Botterill is so friendly and reassuring, despite with advancing years my eyesight is naturally deteriorating slowly but surely. Everything is being done to slow down this deterioration and I am very grateful for his expert advice.

Muriel S.
Battle store, 05/03/2021

Everyone was lovely and very professional, especially Sarah the Optician. No improvement required, just a big thankyou to all the staff.

Janet K.
Polegate store, 04/03/2021

From the moment I entered the premises I was impressed with the cleanliness of the opticians. All of the staff were very helpful and made me feel welcome and answered all of me questions satisfactory. I would definitly recommend the opticians to other people.

Valerie C.
Seaford store, 03/03/2021

No improvements required. The whole process was both professional yet personal. All staff were very friendly, yet efficient & knowledgeable. The premises were clean and tidy and great efforts were being made to adjust and deal with the coronavirus situation.

Ben G.
Battle store, 03/03/2021

I was very impressed with the measure of professionalism shown on my recent visit. Antoinette Bottrill was very thorough in her examination of my eyes, explaining all elements as we progressed. Antoinette was very kind and understanding of my problems (headaches) and offered sound advice for me to consider. Charlene Whitmore dealt with my prescription with advice on the various options available to me. A most thorough and detailed transaction dealt with total professionalism. All Covid guidelines adhered to and I felt totally comfortable throughout my complete visit. This was of prime importance to me as I have not been in a public 'closed' environment for over 12 months. Thank you all staff at Barracloughs for the service offered to me.

Susan H.
Eastbourne store, 03/03/2021

Still the best opticians around. Made me feel at ease (especially welcome in the current circumstances) and made sure I was well informed.

Naomi L.
Battle store, 01/03/2021

I visited with my daughter, and we both had eye examinations. We could not fault the staff as usual, and they are always professional and pleasant.

Nicola T.
Battle store, 27/02/2021

Safe surroundings and consideration of COVID, very good and very thorough eye exam, good explanations of the test being completed. When choosing frames, good cleaning processes in place once the frames have been tried. Very good non pressured sales approach in selecting frames and lenses Regards Richard

Richard S.
Bexhill store, 27/02/2021

Had an appointment yesterday with Mr Patel and, again, with my daughter today. Have been with Barracloughs for years and they have consistently been friendly and welcoming. Great service, very thorough eye exam and Mr Patel even went to the trouble of explaining the digital pictures to my daughter! Wouldn’t go anywhere else. Thank you 😊.

Julie B.
Eastbourne store, 27/02/2021

Very thorough and very professional. COVID safe remembering how close you have to get in such an examination. Well done, have been using barracloughs for over ten years.

Fiona B.
Polegate store, 25/02/2021

The staff are all so friendly. I feel very confident that I am getting the best possible advice and treatment. Also the covid precautions were reassuring.

Pauline F.
Eastbourne store, 25/02/2021

I came for my annual eye health check. I was seen by David Botrill who explained so much about my eye health, how I can help myself to look after and protect my eyesight, the importance of managing a specific medication and the impact this could have on my eye health. I really feel that I have learnt alot of useful information and I am very impressed with the way Mr Botrill spent his time putting all the information across in a straight forward, easy to understand, relaxed manner. Thank you.

Angela D.
Battle store, 24/02/2021

I have been with Barracloughs for a number of years, under the excellent care of Mr.. Fowles. I consider him to be the consummate professional. I also wish to bring to your attention a lady named Kelly, who dealt with my glasses requirements with the utmost attention to detail in all respects. A real asset to Barracloughs. As far as I am concerned, no improvements necessary!!

Elfra B.
St Leonards store, 24/02/2021

Ophthalmic Optician, Mrs Baxter, was thorough and checked my vision, pressures etc fully (as she has in the past). Re-assured me re the progression of the cataracts - slow - and explained how they were affecting my astigmatism. Found a new frame that suited my 'little' face and look forward to seeing more clearly when the specs are ready. I will miss coming to your Seaford branch next time because I am moving back to the West Country to be near to my son. I have no hesitation in recommending your excellent care to anyone thinking of coming to your practice.

Penelope C.
Seaford store, 24/02/2021

James Miller carried out my eye test yesterday and I found him to be extremely friendly, helpful, thorough and informative. He explained every part of the process really clearly and made sure to ask if I had any questions or concerns. He made some helpful suggestions regarding taking care of my eyes which I found very helpful. The lady who then helped me to select my new frames was also extremely friendly and helpful. She was very patient and took care to allow me to try on as many pairs as I wanted without rushing me. I will now be a regular customer of Barracloughs and will not hesitate to recommend you to other family members and friends - as I was recommended to you by someone else! I really appreciated the attention to detail and the personal touch.

Helen M.
Battle store, 23/02/2021

I am extremely pleased with the service I received from your Uckfield Opticians. I was given a warm welcome and felt safe in the knowledge that COVID safety guidelines were being followed. Thank you to Lucia Baxter who examined my eyes and explained everything clearly and concisely. Thank you also to Ginny Brush who was so helpful and friendly and assisted me in choosing my new glasses. Also thanks to the Lady who took my details when I arrived. I'm afraid I don't know her name. Your staff are a credit to your Company and I will have no hesitation in recommending your services to people I know and meet. Many thanks Martin Farrington

Martin F.
Uckfield store, 23/02/2021

I was really anxious, not only is it covid but my usual optician had retired! I need not have worried. Sascha was absolutely fantastic, really put me at ease. All safety aspects were covered and all on all my visit was actually pleasurable. Thank you.

Samantha R.
Bexhill store, 22/02/2021

Brilliant service all round no improvement necessary!! 👍👍 The service I received was excellent. The optician was extremely patient, kind and informative. In fact this was the best visit for an eye test I have ever had. Would always recommend Baracloughs. Thank you.

Angela L.
Bexhill store, 10/02/2021

Rita and Mr Patel were very friendly and polite. I was given a very extensive eye test with all the latest equipment. My prescription change was explained and that my eyes didn’t work together and how a lens could solve this problem so my eyes don’t get so tired, I felt I mattered to them . The current Covid safety measures were all in place. I was able to get a second pair of glasses for half price. I look forward to getting my new glasses. Thank you

Helen S.
Polegate store, 07/02/2021

I’m sorry can’t remember mans name but he was exemplary! Listened full history explained all stages as this is important to me ! I know have a much greater awareness to glaucoma and I feel very safe that it will be monitored very carefully on yearly check ups . Thank you Receptionist was also very pleasant and welcoming!

Jane W.
Bexhill store, 04/02/2021

Very helpful and kind. My appointment was longer than originally booked for but they fitted me in around other patients and never made me feel like a nuisance. I came away feeling reassured. Your St Leonard’s practice is a very good one, thank you.

Jane D.
St Leonards store, 01/02/2021

We had the most wonderful experience with the whole team, friendly, warm and spoke to my three girls so beautifully. All three had a very personal experience and Antionette explained everything to them showing them the pictures taken of the back of their eyes and going through each part of eye. Victoria was amazing with helping one of my daughters choose a pair of reading glasses. Thank you so much to all of you especially in this awful time Wonderful people Hayley x

Anais P.
Eastbourne store, 01/02/2021

Nothing -the staff were so kind and helpful on the phone and when I visited met with great help all the way and couldn’t ask for anything more making sure I was comfortable so thank you so much. Mr Patels test was brilliant felt very relaxed and explains everything and makes sure you aren’t worried at all. He is so polite to you and reassures you he can help so once again thank you.I feel and know I can rely on good service so will be seeing you again soon, thanks .

Pamela S.
Polegate store, 01/02/2021

I enjoyed my visit, the consultation I had was outstanding. Once again I was able to choose an excellent frame for my new lenses which will serve me well. I had one problem during my visit. It took rather longer than expected which lead to my need to visit the bathroom. There are no public toilet facilities in Polegate. This gave me a real problem. Therefore I would appreciate either a shorter visit, or the possibility of using your bathroom. With my thanks for what you did for me which was important this time as you discovered I have a cataract in my left eye. Best wishes Derek

Derek H.
Polegate store, 01/02/2021

I felt very at ease ,my concerns were taken seriously and was treated very courteously by the helpful staff

Margaret .
Uckfield store, 28/01/2021

Good Covid19 PPE and hygiene protocols in place and therefore, felt safe. Helpful optician.

Calvin F.
Battle store, 26/01/2021

Pure relief that you took me in. Every one was kind and I was given a lot of help. Thank you for all your help G. Petherbridge

Grace P.
Eastbourne store, 26/01/2021

Excellent treatment by Mr Sascha Heilmeier. Friendly, informative and very professional. Then well attended to by Mr Kyle Gerrard in selecting suitable spectacles. Thanks to them both.

Brian T.
Bexhill store, 26/01/2021

All the staff present were exceptionally friendly and polite. It was clear they were taking COVID19 precautions seriously and their professionalism was a great comfort.

Luke S.
Battle store, 26/01/2021

I was able to make an appointment easily, was seen on time,the shop and staff were efficient and welcoming. The optician I saw( sorry forgotten his name) was very professional, helpful and polite and explained what was happening and his findings. Thank you

Peter V.
Battle store, 25/01/2021

Having been a patient of Hamblins for approximately 25 to 30 years i was apprehensive to start again with a new optician. The lady who tested my eyes was very professional, friendly and thorough. I didnt feel rushe and all my questions were answered. The manager was lovely. Her experience shone through as i needed new frames and new lenses. She has ordered me some into try. So have to return. My biggest shock was that she didnt try to push sales onto me something i really hate and makes me feel uncomfortable. Im a key worker and like with a lot of people money is tight. I would recomend you without hesitation and will be returning for future eye tests ect. Your staff there do you proud.

Tracey C.
Eastbourne store, 22/01/2021

I am extremely pleased with the service I received from your Uckfield Opticians. I was given a warm welcome and felt safe in the knowledge that COVID safety guidelines were being followed. Thank you to Lucia Baxter who examined my eyes and explained everything clearly and concisely. Thank you also to Ginny Brush who was so helpful and friendly and assisted me in choosing my new glasses. Also thanks to the Lady who took my details when I arrived. I’m afraid I don’t know her name. Your staff are a credit to your Company and I will have no hesitation in recommending your services to people I know and meet. Many thanks Martin Farrington

Martin F.
Uckfield store, 21/01/2021

I thought I was in for a reprimand as i had not been consistent about doing the exercises given me last time to strenghthen eye muscles so reasuring to find that It was relaxed and professionl experience. Mr Fowler made me laugh & put me at my ease. He explained what he was going to do before he did each test & it didn't matter if I got letters wrong or missed letters I couldn't see properly. I didn't have to look at the photos of the back of my eye that he took as they made me feel squemish. He was very up beat & positive & I left feeling positive about the experience.

Rita D.
St Leonards store, 21/01/2021

I was impressed with the covid measures and felt safe throughout the visit. The Optician was very thorough explaining his findings throughout the process. Having made the appointment following a request from Moorfields to avoid having to travel to London due to my eye condition, every possible check was carried out and felt that nothing was too much trouble. I don't think any improvements are needed.

Penelope F.
Battle store, 20/01/2021

Under the present circumstances I found everyone extremely competent and adhering to all the guidelines but in a very friendly way. Thank you for making me feel safe

Patricia P.
Polegate store, 20/01/2021

Nothing needs improving at the Battle branch! I have always found the staff extremely friendly and helpful, and they explained the new Covid regulations very clearly to me on my recent visit to see Mr Puri. Thank you for managing to remain open during this difficult time, I do appreciate it.

Susan N.
Battle store, 18/01/2021

Mr Bottrill was most kind and reassuring about a sudden eye problem i have developed. I was so pleased to have a thorough eye examination and thankyou for fitting me in so promptly. Much appreciated thankyou you.

Danielle P.
Battle store, 12/01/2021

The people at Eastbourne Barracloughs are the very, very best. I am always treated with respect. I value the expertise of the staff and their customer service is excellent. Thank you

Marion C.
Eastbourne store, 12/01/2021

First visit as my previous opticians closed. Very professional, friendly and caring. Everything was explained to me very well. Woulf definitely recommend them. Thank you so much for making my visit a great experience especially during these difficult times. Well done. Ang

Angela C.
Bexhill store, 12/01/2021

I felt that my post op cataract visit was relaxed and reassuring and a comprehensive check was completed on both my eyes. So thank you for such great professionalism. Frances

Frances B.
Battle store, 09/01/2021

Able to book an appointment quickly. Good COVID procedures. Good examination with good explanations of why things were done; No hard sell and options explained. Staff as always very friendly. Thank you

Graham M.
Eastbourne store, 09/01/2021

Excellent inter-personal skills by all staff members and a feeling of being treated as an individual and not just another case. The optician himself was happy to engage in conversation whether or not directly related to the consultation. All part of a pleasant experience which can sometimes feel stressful. Delighted to have moved my custom to your practice.

Peter M.
Battle store, 07/01/2021

Sascha always makes optician appointments enjoyable! Thank you to him and everyone who made me feel less nervous about coming in during this time, and thank you for always doing everything you can to help and for being so flexible.

Megan M.
Bexhill store, 07/01/2021

All three members of staff were friendly and helpful. All parts of the test were explained simply and clearly. I look forward to getting my new glasses!

Amanda H.
St Leonards store, 21/12/2020

I was very impressed with the way in which my son Orlando was handled. By taking his worry about his eyesight seriously and going to great lengths to involve him in the process at a depth he could understand, it did much to reassure him. His worries seem to have disappeared. My wife and I are very grateful

Orlando C.
Eastbourne store, 19/12/2020

As I said at the time, this was the best fun I'd had in ages. To be serious, I was deeply impressed by all the staff at Silverhill yesterday. They were truly unfailingly kind and considerate not to mention efficient. I realise how difficult it is to sustain such a high level of integrity with all the current pressures which must be weighing on each person. My eye examination was rigorous and arrived at the desired outcome. Now I know where I am with this and new specs will wing their way in due course. Thankyou all. Have a blessed Christmas and a great New Year.

Isabel L.
St Leonards store, 18/12/2020

VERY WELL MANAGED VISIT DURING THESE DIFFICULT TIMES AND VERY GOOD EXAMINATION OF MY SIGHT BY A VERY KNOWLEDGEABLE PERSON ALSO VERY POLITE

Andrew S.
Bexhill store, 17/12/2020

Antoinette, was very patient, knowlegable and encouraging during the appointment. Appointment was slightly delayed. Protection was worn by all staff and also placed on chairs. Use of hand gel encouraged. Christmas season was being celebrated by al! Staff.

Donald Y.
Eastbourne store, 17/12/2020

My appointment was very straightforward and Sacha was very pleasant, making me feel comfortable and informing me right through the process what would be happening

Kathryn H.
Bexhill store, 14/12/2020

As always my visit was a pleasant and satisfactory one. Receptionist was polite and friendly. Miss Chambers tested my eyes and treated me safely and well and I wish her a happy retirement after 30 years. Kyle organised my new lenses, advising me on a light wash tint instead of transitions and as always was very friendly and efficient.

Pamela Lilian B.
Bexhill store, 14/12/2020

Great customer experience and a very professional friendly opticians. I have been using for some 13 years. Thank you to all staff at Polegate Branch and stay safe.

Anita A.
Polegate store, 01/12/2020

Great experience made you feel relaxed, very thorough examination. He was brilliant with my daughter whobhas learning difficulties and finds interacting with people difficult.

Fiona S.
Battle store, 26/11/2020

sascha was incredibly friendly and professional and made me feel at ease especially during the pandemic where nothing is normal! I felt very safe in the premises. The level of service i got was excellent. If used for promotional purposes i would rather my first name not be used Thank you!

Charlotte L.
Battle store, 26/11/2020

I have really appreciated the continuity of personnel over the years. Mr Bottrell gives me great confidence.

Eva L.
Battle store, 25/11/2020

Welcoming, friendly staff, Appointment to time. Altogether a good experience. Felt valued as a customer. Thanks

Jean W.
Battle store, 25/11/2020

Another excellent appointment. Celia Serna put me at ease with her professional expertise and friendly approach. The receptionist gave me a very timely appointment after a change to my eyes that turned out to be of unnecessary concern. I am pleased that both the standard test measures and the latest up to date high level 3D technology used, resulted in me receiving reassurance that my eyes are in good order with no need for concern. I rate Barracloughs The Opticians highly and value the service provided.

Ann P.
Eastbourne store, 24/11/2020

I am delighted with the caring professional service that I and my family have received over the years from Barraclough's. From the friendly welcome at the desk (or the door during Covid) to the patient, expert advice and help from the clinicians, all has been great Thank you Bryan Henley

Bryan H.
Bexhill store, 24/11/2020

My eye examination was carried out in a very professional manner and I was kept informed throughout of the relevance of any changes found. I was also very pleased with the way that the options available to me were explained during the process of purchasing the recommended new set of glasses.

Clive J.
Eastbourne store, 18/11/2020

After circumstances that made visiting your practice difficult I am so pleased I have come back to get an eye test and back of eye scan with you. Your service and care is as good as before and you are maintaining in theses hard times a safe environment in which to carry on providing an excellent service.

Eileen B.
Polegate store, 18/11/2020

I was very happy with all aspects of the service. The eye examination was thorough and efficient without feeling rushed. All aspects of the eye examination were explained fully and the optician was friendly. The aftercare selecting glasses and the discussion of options was very warm, informative and supportive. Very happy and would recommend to anyone.

Catherine G.
Polegate store, 17/11/2020

From start to end, excellent service. Wonderful staff and very upbeat and efficient. Price for eye test very reasonable and new glasses ordered too were very affordable. From a COVID point of view everything you could think of has been considered, very clean and safe. Thank you to all staff for making me feel safe, comfortable and happy especially in these trying times.

Kirsten M.
Bexhill store, 16/11/2020

Everyone at the Battle opticians do their best to make you feel at ease and welcome. David was informative and up to date with most recent practices. Olive was knowledgeable and honest with her recommendations and as always, Avril made sure everything ran smoothly. Thank you.

Gary W.
Battle store, 12/11/2020

After being a bit apprehensive at a visit during these Virus afflicted times, I felt totally comfortable with the environment and the measures taken to practice safely. Thank you! Antoinette was lovely - so professional and clear during discussions and explained everything really well. Victoria was her usual bright and cheery self too - in summary a total 10 out of ten all round!!

Sally A.
Eastbourne store, 12/11/2020

A most enjoyable session with you recently, I was especially impressed with all the very interesting information gained from my examination. Nothing more to add, just that I was also impressed with the way everyone was working so well with Covid 19 arrangements, thank you for keeping me safe.

David W.
Bexhill store, 12/11/2020

I have only seen Mr Nigel Barraclough for very many years having seen his father since I was eighteen before that . Victoria told me that at the moment he was not carrying out any eye tests but recommended she booked me in with Mrs Botterill. Having been for my check up I cannot praise either of them enough for their care and having felt so at ease have duly told my sister who is also a customer at the same premises. I do not think either of them can improve on the service they give.

Carol Linda W.
Eastbourne store, 09/11/2020

I have been a client for almost 40 years. It has always been a pleasant experience both when I visit the practice and on the telephone, with helpful and friendly staff. My optician is usually Mr Puri who has taken good care of my eyes all these years. On my last visit I for a contact lens check I saw Mr James Miller who was also excellent. He explained that he was still in training and I would like to wish him every success for the future. Kind regards Kamala Williamson

Kamala J W.
Battle store, 04/11/2020

Debbie Chambers is professional friendly and polite. I always feel my examination is important to Debbie. She efficiently works through the various tests required and I leave Barracloughs and Stiles, Bexhill feeling I have received a very thorough and accurate examination. My family will all miss Debbie as our optometrist when she retires in December, and we thank her for all the good care she has given to us over the years; particularly for her patience understanding and kindness when examining my daughter, who has special needs. A special THANK YOU to you Debbie for all you did to help me in 2013, for caring and for looking after me so well. Eternally grateful.

Mandy N.
Bexhill store, 02/11/2020

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